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November 2023 by Ian Singer
Easy pick up and drop off, had a billing issue and the manager took care of it right away no questions asked. Excellent customer service, clean facility and a ton of open space for trailer maneuvering.
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November 2023 by chris james
Tried to get Propane here, no response. I left after waiting 15min.Went to another uhaul and got immediate service!The last time I went here was quite slow.BTW, if you are reading this uhaul..... the Propane station was left wide open with Noone in sight!
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September 2023 by Karen De
Ladies were very nice. I had to use 2 different vehicles. Each transaction was very smooth. Everyone was very polite and respectful.
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September 2023 by Nicole Baker
I stopped in to this location last week to buy some moving supplies and to ask a few questions that I had.. I had the pleasure of speaking with April, who was VERY friendly, knowledgeable and professional. I have been to other uhaul locations in the past but this one seems to be one of the better uhauls in the area.. I will definitely be returning in the future!
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August 2023 by Lawrence Watkins
The crew and staff is very professional and very helpful and knowledgeable of the rental trucks and sales items will always use this location and tell all of my family and friends to go to this location for there moving need and storage the storage manager helped me find and help me put my things in my unit and was very kind and helpful
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July 2023 by Aaron Gunvalson
I went to Uhaul on Gratiot and got my propane tank filled. I proceeded out of my car to set the tank by the refill station and was greeted right away by team member Ryan. Ryan was fantastic from start to finish. He was very personable, knowledgeable, and efficient. The price was very reasonable. Thank you
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March 2023 by Dominique Hartley
Calvin and his team are great. Calvin the manager really works with you and knows his job.
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March 2023 by Joshua Mcneely
Worst experience ever they should all loose there jobs at this location
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February 2023 by Andrew F.
I would give no stars if that was an option. Start to finish they were extremely rude and unhelpful. They acted like it was my fault for needing their service despite them literally screwing every aspect of my pod rental up. They even placed the moving pod on the trailer backwards so I couldn't access my things properly or use the loading/unloading ramp. So unapologetically rude it was almost comical. I have no idea how this place has stayed in business and honestly want to take them to small claims for how horrid the service was. I felt extremely ripped off and lied to.
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November 2022 by Anthony H
Terrible customer service. Reservation was for 11am, they didn't have my equipment ready until 3:30pm. No courtesy phone call to let me know the reservation wouldn't be ready. Had bad attitude with me, almost acting like it was my fault that they weren't ready. 1 of my Uboxes didn't even have a strap holding it to the trailer and I couldn't get the door closed. Almost sent me out without pins for the gate. Upon return there was more problems and inconveniences. Gentlemen at the counter was overwhelmed with customers and told me he would e-mail my dropoff receipt, which never happened. I had to go back up there yet again and do more waiting just to get a dropoff receipt. Just complete and utter incompetency all the way around, Try to act like you've done this before, OK guys?The Ubox itself was so cheaply made it could hardly keep itself together. The lock and hinges didn't line, or match, up, and the door wouldn't close without me lifting it a good inch to clear the bottom.
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November 2022 by Mollie Mount
I need to find out her name because the lady who checked me into my unit was great.Super nice,great at explaining everything along with showing me everything around facility..was fast check in and she was extra nice to my little grandbaby..Facility is super clean and comfortable feeling..Definitely recommend them to others
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October 2022 by Apollo Kreed
Overcharge you every month! They rack up the fees fast so they can apprehend your stuff dont be overseas or far away becuz at one point i couldnt pay my bill and eveytume i called them they transfered me to a different store u til i came in person! Very sheisty business and they will no longer have my money as soon as i can move my personal belongings to another storage i am gone! Terrible place of business
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September 2022 by Tj Hall
Got there at 8am and didn't leave until 10 with no truck. Everything was done online. The line was growing with only one person in there working. This should've been an easy process that took hours away from my day. Then cancelled my location and had people come from out of state to help me move. Just Ridiculous
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September 2022 by Shadow Rowden
The customer service here is atrocious. Dude told me I was screaming and yelling when I wasn't, tried to make it a black/white issue, and didn't answer simple, clear questions. I sincerely hope you have audio on the camera so you can hear this hilarious interaction. Sept 22nd, 9am. Your service person needs help.
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July 2022 by Justin Smith
I would go to the one on groesbeck. They wasted my time on multiple occasions. Missed multiple appointments and couldn’t provide promised equipment or even communicate in anyway before hand. They seem understaffed but we are just talking simple phone calls to fix these problems with a week plus notice.
