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September 2023 by Kelly S.
I use to be a loyal customer. I will give my business elsewhere. Why. Because they outsource their work to this company (only them) and this company has HORRIBLE customer service and their contractors are rude. The managers don't can't help either. Very disappointing.
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May 2023 by Christina F.
I'm very disappointed in my time and money spent at the Roseville location. I went in to purchase a couple items that were on clearance at another location. the gov added a new standard on the product so it had to be marked down. the Roseville store did not choose to mark down or match the price of the other location. very irritated that I wasted my time, money and gas
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April 2023 by Paul S.
They LIE and Lie some more They are LIARS.I went there for carpeting and was looking at a few selections when salesperson said thst carpet would take 4 weeks to get. Well i said that was to long is there anything that was faster, he showed meAn area of carpet selections that would take 5 days from when it was measured and paid for to be installed. 5 business days!I made selection had it measured and guy said it has been a day or 2 to get it installed lately i asked when mine would be he said he wouldn't know till i paid!So i paid immediately on sunday afternoon monday morning they called and i expected it would be friday at latest! But no they said it would be 2 weeks. I could have had it done sooner by private contractor but chose them thinking big company would be safer Wrong! Then they wouldn't refund money till carpet came to warehouse from manufacturer, Makes no sense! They LIED every step of the way. Now they have my money and I cant get my house done or even scheduled from other contractor because they have my money. They Lied over and over! Won't tell how long tho they say within 5 days of paying as a way of getting you're money and then holding it. Could not be more disappointed in this company.They think they are to big to fail well wrong ask Kmart about that.
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December 2022 by Stacey Griebe
USELESS STORE. Also useless store manager. Trying to make a big purchase and use a coupon to get 12 months no interest. Tried to use a gift card also to make the purchase and thy wouldn’t allow it. Had to call headquarters because they are useless…
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October 2022 by Wendy M.
Made a last min run to this Roseville location, was looking for a product that I've been looking for 2 hours for at different stores. An older gentleman and cashier Alyssa was so helpful & kind to help me locate the product! BEST CUSTOMER SERVICE EVERRRR I DEFINITELY WILL BE COMING BACK. THANK YOUUU :)))))
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June 2022 by Ajitpal Singh
As a trucker I Love this place for unloading my stuff. Alex is a great guy and fast too.
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September 2021 by Joe Adams
Karen in the Garden section is thee best. Her customer service is one of thee best I have ever seen.
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July 2021 by Erika B.
TERRIBLE CUSTOMER SERVICE FROM MANAGER ROB! I Had an online order with 7 day pickup window, went into store 6th day to rent truck and pick up order none were available fine no problem. Made plans at service desk to come back the next day to pick up my items. Got a call 20 minutes after leaving store to say my order had been canceled because of overcrowding in lumber dept. Called manager the next day to figure out why and he was extremely rude and nasty. Never offered any type of discount or compensation for the cancellation didn't have a valid reason for canceling my order I will never shop with this sorry a** company again and now I have to wait for money to be returned to my card and cancel contractors that are supposed to be coming out to install drywall from my purchase.
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June 2021 by Mike G.
This location is my go to. It's one of the busier locations but hands down best customer service. The manager Evangerine is so helpful and on her game. Always greeted by multiple associates when I come to this store and the employees are friendly. I live a mile away from the hall road location but I drive all the way to Roseville because the service is always better. Sean in lumber was great, helped me cut plywood for my project and figured out the best way to get the right size pieces so I didn't have to do extra cuts when I got home. The Roseville store has an all star team.
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June 2021 by BigSteph
Great help from.the staff
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June 2021 by Jake Scott
Love home depot
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May 2021 by Linda S.
Rude customer service person. Bought water heater and she brought it to our car but did not offer to get help or help us get it into our car. We are an older couple and thanks to the kindness if another customer we were able to get it in. Shame on you home depot. I will be checking out Lowes.
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May 2021 by Mollie Mount
Love the staff here..Own painting company and there paint department is amazing
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May 2021 by Rashun B.
When I tell you the customer service at this place is below a 1 star like if I could give it negative star I would. I was trying to change a delivery date for over an hour and everybody I talked to on the phone transferred me to the next person making me feel like they didn't wanna deal with me but when I came in everybody wanted to help all of sudden. I got my money back and went to Lowe's
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December 2020 by Kenn Apley
Knowledgeable friendly staff.
