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November 2023 by David Strausser
Worst experience ever! 3x No call No show for my appointment. Missed my seizure meds, my physical, & my hernia checkup with PCP. Terrible customer service, this lady hangs up on you when you try to submit a complaint. The supervisor did the same twice when I called to ask what was going on with my scheduled trip. Their charging people's insurance for them Not showing up! Complete SCAM! Never ever use this awful business!
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November 2023 by David S
Do NOT use this company! Horrible experience overall with these lazy people. They never show up, & always lie about what happened. No call No show 3x, missed my scheduled Dr. **** my seizure ************** checkup update! The owner is scamming folks out of insurance money, even when they don't show up they charge!
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July 2020 by tootsie black cat
HORRIBLE UNPROFESSIONAL....Avoid at ALL COSTS!!! Driver tried to FORCE HIMSELF HOURS BEFORE MY APPT TO PICK ME UP!!!! Completely inappropriate and unprofessional!!! DON'T TRAVEL WITH THIS COMPANY IF YOU'RE A FEMALE GOING BY YOURSELF TO APPT!!!! MOLINA AND MEDICAID HAVE BEEN NOTIFIED! TRIED TAKING MY PICTURE AND ACTED SOOOO CREEPY AND PUT IN SOME OLD SCHOOL LOVE-MAKING CD.... I'VE NEVER BEEN MORE UNCOMFORTABLE IN MY LIFE
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July 2020 by Chuck D
Was forced to use this company for transportation for medical reasons. Getting to my appointment was fine. But after being promised a driver would be there to take me home after (as per the agreement my insurance pays extra for) there was no driver. After a half hour someone pulls up. The person who showed up to take me home did not know where they were taking me. The vehicle they used was absolutely disgusting and the smell was unbearable. It's over 90 degrees today and the vehicle has no air conditioner. The driver has no face mask and obviously nothing has been sanitized as per CDC and Michigans guidelines. Never again will I ride with this horrible company and do everything I can to inform the scheduler that they never use this place again.
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April 2020 by Jennifer Mandeville
This company has been scheduled to pick me up more than 5 times They never show up. The one time they did the driver drove like a maniac. Never ride with them
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March 2020 by deb galarneau
this company is unreliable, rude and should be removed from Logisticare's list of providers. Percy had the driver tell me i should be outside 36 degrees out & Logisticare stated the driver would call the company PRIME TIME DIDNT CALL AND THE VEHICLE THAT LOOKED OUT OF PLACE WAS PRIME TIME. THEIR VEHICLES ARENT MARKED WITH COMPANY LOGO OR NAME. . POOR BUSINESS PRACTICES IVE REQUESTED PRIMETIME BE REMOVED AS A MEDICAL TRANSPORTATION PROVIDER, MEDICADE PAYS FOR. AND I WAS STRANDED...
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March 2020 by TheeDivineMissW
Was waiting for them, they don't come, call thc, they call them they claim I wasn't on their schedule (lies), call back again now all of sudden I was, just overlooked....it seems like everytime I deal with this company they lie on you, this is one example I have a few others that I just don't feel like listing right now. Badly mismanaged, dishonest workers....I'm just gonna try to avoid y'all and request someone else come out, in the meantime hopefully you all will get it together soon.
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February 2020 by Angela Pangela
HORRIBLE UNPROFESSIONAL....
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September 2019 by Matthew Walters
I wish I could of talked with the boss of this company before I jumped to conclusions. Don't bite the hands that feed u . It was totally logisticares fault. I'm okay as long as this doesn't happen again in which the boss of this company made sure of thank you percy.
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August 2019 by Kendra Grice-Brunson
My husband was taken to his Sr. Appointment by Prime Time on July 12,2019. The Driver was nice but his van was so old and DIRTY it was a shame! Cigar ashes all over the dash board and through out the vehicle. PLUS, something in the car was biting me. I got 6 bug bites on my arms and legs in that vehicle. I called and complained and they said we will send another driver. This driver shows up smoking a cigarette in the van! . I was mortified!!! I called back and they tried to make me ride with this idiot. He said I can put out my cigarette. I can vape instead and he pulled out a vaping kit!! Are you SERIOUS? I'm done with Prime Time. Taking clients to and from medical appointments means No, I mean NO smoking! How dare they expose clients to the carcinogenic smoke from their cigarettes. They have no idea what a clients medical ailment is! Don't, I repeat DO NOT ride with PRIME TIME TRANSPORTATION!
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July 2019 by Hughey Garrett
I can thank Blue Cross Complete for setting me up with these incompetent idiots. First of all, the cars always reek and are evidently never cleaned. I question the personal hygiene of drivers that let their vehicles go like that. Here's the bigger problem: One driver said he would show up at a specific time, but ended up telling me 10 minutes before an appointment that he was like 45 minutes away. I ended up getting a lyft instead and being late. Just last Friday, I had a driver keep me waiting at Royal Oak Beaumont for about 3 hours. He kept saying "I'm on my way, cuz." I was hesitant to even get some food to eat, expecting him to show up in a timely manner. This was torture to be left there for so long, especially for someone with severe anxiety such as myself. I initially was told he'd be there by like 4:45pm, yet he finally picked me up at a quarter to 7. To top it all off the car didn't even have air conditioning (it was 90 degrees outside). Another passenger said she also had to wait over two hours, while he apparently was picking up other people across the state. This was a freaking disgraceful abomination of public transportation. Just bite the bullet and use a ride-sharing app.
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June 2019 by Brittany
The drives are nice when they show up. But, they haven't showed up for 2 of my appointments this week. One driver said he was running late and would try to pick me up. I waited outside for him and he never showed. It would have been nice if he would have let me know instead of just having me wait.
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February 2019 by Gabe Villa
Had a moron in the # 003 minivan swerve 3 lanes into the fast lane and cut me off. The. He proceeded to do 65mph (IN THE FAR LEFT LANE ON THE HIGHWAY) in a 75. Multiple cars were speeding past in slow lane and honking.
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February 2019 by Kellie Belcher
Ok had a dentist appointment on Friday was picked up an hour late was told they were down drivers so I understood but then for return trip my appt was over at 1 was told an hour or less for pick up was picked up at 445 didn't make it he till 6 so a 1 hour appt turned into an 8 hour mess. Then today I was scheduled for pick up at 1125 I called Percy to make sure it wouldn't be the same as Friday he said nope they had me well then when driver failed to show I called back was told by Percy that I wasn't on the list for transportation but give him 2 minutes he would call me back he didn't call so I called back and was told he was on lunch and the man that spoke to me informed I was on the list give him 2 minutes he would call me back we'll needless to say I missed my appt. Thanks Prime Time for costing me a day's work and a miss appt charge
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September 2018 by Jeff Soucie
I would not recommend them to know one. Waited a 1 1/2 to be picked up from appointment. Had to cancel another appointment do to the driver being to late. Don't blame the driver I blame the person who schedule the drivers for over booking
