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September 2023 by Kriano Johnson
Very Very Very shady charged me x3 times the amount of what I was supposed to pay couldn’t even tell me why all the charges were added one supervisor even admitted to charging people for damage already done to truck I have rented with budget over the past year and never had any problems but now twice at this location both times over charged this last time THREE TIMES THE AMOUNT
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August 2022 by Chelsey Parker
Seriously….I cannot believe how patient Dave and Mike were. We got screwed over by Budget and the guys worked for 2 hours to help me get a truck so I could move my sister to grad school. I am SO THANKFUL that they went above and beyond to put my anxiety at ease. THANK YOU GUYS! Even though budgets customer service was not helpful to them, Mike and Dave remained calm and patient and figured it out. You saved the day!
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June 2019 by Lisa Flaska E.
I'd give it NO stars. NONE. No truck as promised. Unbelievable. We have movers waiting to move us who are just sitting there and may not stay. We were expected to be moved out by tonight. Now we will incur rental fees. We needed to get to Northern Michigan for a closing and who knows what happen now. Called Budget and they were absolutely unphased. Really? The only bright spot was the lease agent who seemed to be truly sorry.
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April 2019 by Tiffany R.
Rented a moving truck and when I went to pick up the truck, it wasn't there. Called the company to see what was going on and where it was and I was told a manager would call me back within 15 minutes to two hours. Keep in mind it was already three hours late when I called and to have to wait another two? That's unacceptable. I live in Michigan and it was snowing and some of my belongings were sitting in the snow waiting for the truck. Finally received a call back an hour later from the manager. At this point I had booked another company and picked up the truck. The manager hung up on my when I told him to just cancel it I no longer needed it. Extremely unprofessional and would never recommend. I work in hospitality so knowing how to deal with unexpected obstacles is definitely in my book but never would I ever treat a customer the way this company does. I know they are cheaper but it's really not worth it in the end, trust me!
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January 2019 by steve radtke
Not open when I made a reservation for 9 am. Budget trucks doesn't care and don't stand behind their reservations. No other trucks available to get. Go anywhere else.
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February 2018 by larry finazzo
great trucks clean and they have a wide variety of sizes for my different needs. i use them all the time.
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February 2018 by Mike Finazzo
Great staff prompt and had my paperwork ready when I walked in
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February 2018 by Guy Mcsorlry
Great staff willing to wrong with you
