Kroger, a well-known grocery store, has received mixed reviews from its customers. While some customers have had positive experiences, others have noted areas for improvement. The bakery department has received praise, with customers highlighting the exceptional service provided by Sue and the delicious baked goods, such as cinnamon rolls and Bavarian creams. However, customers have also noticed changes, including the introduction of Bill Knapp's branded items and an increase in donut prices. Regarding customer service, employees like Abby, the Starbucks barista, and Tennielle, a team member, have been praised for their friendly and helpful attitudes. Kelvon, another employee, has been commended for going the extra mile to assist a customer in finding a specific item. On the other hand, some customers have witnessed theft in the store and expressed disappointment in the management's response. Additionally, some employees seem to be unhappy, which has been observed by a customer who used to work at the store. Overall, Kroger appears to be a mixed bag, with both positive and negative experiences reported by its customers. The store's strengths lie in its bakery offerings and the exceptional service provided by some employees, while areas for improvement include addressing theft issues and ensuring employee satisfaction.
Always enjoy my time and can get in and out fairly quick
March 2025
Leaving this review for the Starbucks inside Kroger. Abby the barista is absolutely amazing and makes my drink better than anywhere else I’ve ever been. She deserves a raise and recognition
February 2025
Tennielle is a AWESOME team member at the Kroger located at 13 Mile @ Gratiot in Roseville. She has a very bubbly personality and goes above and beyond to assist with customer needs . I really appreciate her as an associate.
