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January 2024 by Helen Keefe
Good selection. Be sure to use coupons
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January 2024 by Michelle Ridky
The store is obviously understaffed. I tried to call & after 20 minutes on hold, gave up. I placed an order online for store pickup at 9 am. Never heard if it was ready. Since I really needed the item I went in to pick it up & discovered I had to wait in line with everyone (even people purchasing large amounts of items with only one cashier working). I grabbed the item I bought online off a shelf because that line was 20 minutes deep. Finally, got through the line to find my order was ready. Yay! The cashier was kind. But seriously... If I hadn't really needed the item, I would have walked out. I picked my item up at 3:30 pm. 6 hours later, I received an email my item was ready for pickup!!! Lol!Two stars because it was ready & for the kind cashier. The rest was all negative.
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December 2023 by Erin A.
I love Joann Fabrics, but I have not gone to this location before. I ordered some ornaments for curbside pickup through the app. One ornament was canceled on the order, and one ended up being broken, but I didn't notice until I got home. There is not a broken piece in the bag, so that means the employee put a broken ornament in my order. When I arrived for pick up, I checked in on the app and waited at least 10 minutes before calling the store. When I called, the person told me that I would need to pick up inside. Another woman made a stink and had someone come up to help us quickly with our orders because there were 2 cashiers with a line that went down the aisle, around the corner, and down the next aisle. I'm dreading having to go back to return my item (which I don't have time to do today) because of how insane the store is and because they probably won't even have the item in stock when I go back. Disappointing experience overall except for the employee that came up to help us.
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December 2023 by J B
Store is nice !! Only problem is they never have enough people at checkout . The wait is always long . Great selection
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November 2023 by Rose Callahan
Very disappointed. I put in a $99 order on line. When I got there last night I chose in-store pickup, thinking I was being nice to not make someone come out in the cold. Only to be told I had to wait in the long regular line to get my order. Irritating, but ok. Today when I open the bag, half the stuff that I already paid for is missing. No receipt, no paperwork, my word against theirs, and I can't start the project I wanted to do until they reopen. I was trying to avoid Black Friday shopping but I guess I can't now. I will never do online with them again.
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November 2023 by Holly P
Found what I needed to buy and more! Store is clean, staff is on the floor if you need help and registers were fast. Also enjoyed their selection of holiday decor for Christmas
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November 2023 by Amber Nelson
The Lady at Fabric Counter was very rude to my Autistic Son... I told her he was Autistic and she said " he doesn't look Autistic.... And then proceeded to be rude to me and my sister and my child.... Autistic doesn't have a look. It's just a child ,,, you old hag?
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October 2023 by Lindsay Gottschalk
This has been my craft store for years. The store was closing within the the hour and the two ladies working were kind and helpful with getting my fabric cut and cashing me out quickly. I left my teacher badge in the car and the cashier gave me the discount rather than having me run to the car, which I greatly appreciated! They always run promotions and offer coupons so the fabric I chose was a great price. They have beautiful decor for all seasons!
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October 2023 by Lindsay G.
This has been my craft store for years. The store was closing within the the hour and the two ladies working were kind and helpful with getting my fabric cut and cashing me out quickly. I left my teacher badge in the car and the cashier gave me the discount rather than having me run to the car, which I greatly appreciated! They always run promotions and offer coupons so the fabric I chose was a great price. They have beautiful decor for all seasons!
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October 2023 by T. Hutson
The store is usually in disarray. It's also hard to find someone to help you on the floor but the cashiers are really nice when you get ready to check outEdit: store was still in disarray and they did not have a good selection of happy planner items they were on sale so that may contribute to why it was almost empty there was no one able to help me on the floor the line was short but I did not purchase anything. I was not greeted when I enter the store.
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September 2023 by May Boudreaux
Complete disappointment last night. I purchased items via the app that were said to be in stock only to get to the store, and they only had one! Then, a not extremely nice worker advised that since I placed the order after 6 it would be fulfilled tomorrow...only yo receive a text this morning that my order was canceled. Thanks, but no thanks for the trouble of spending money, using gas, and a canceled order at the end of all this! Thanks to the young lady who tried to do her best to assist me with checking the stock to make sure the item definitely wasn't in stock. No one has time to waste, let alone money, and then deal with rude customer service.
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September 2023 by Kelly Rudolph
The woman at the fabric counter, Margaret, needs to work on her people skills. She is rude and very condescending to customers. Thankfully the young woman who checked me out was nice and pleasant and didn't make me feel like I was an inconvenience to her.
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August 2023 by Ozzy Smith
Went to get some canvas that they had on sale for a good deal. The size packs that I wanted (the last two) were damaged. I wasn't too upset about the hole in one of the canvas and the paint dried on the plastic of the other pack. The kind woman at the counter actually gave us more of a discount on the items because they had damage. So I am SUPER happy to have bought 10 16x20 canvas packs for under 20 bucks.
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February 2023 by Jessica Honig
Out of all the craft stores, if you need fabric this is the correct place to go. I was looking for wedding items but they didn’t really have anything. For other craft items they have an okay selection if you know what you may be looking for. I would research your product then decide where to go.
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January 2023 by Jin Simmz
Went in for some craft stuff they were very helpful good job Jo-Ann fabrics and crafts
