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June 2024 by Courtney Bocci
They had everything I needed (and then some). service was friendly but slow.
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June 2024 by D W Zabel
I couldn't find a fabric I had purchased before. I asked a salesperson who was stocking merchandise and she, Weam, immediately stopped and made it her "mission" to help me. The item was out of stock and discontinued. Without my asking, she looked for the availability at other stores. She also advised I could probably order it on line. She wrote down the item number & name and gave me the phone # for the nearest store that had remaining stock.
How refreshing to see a dedicated employee who goes out of her way to assist.
Thanks, Weam
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May 2024 by Charlene Kuechenmeister
I'm a crafty lady and I love the savings.
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April 2024 by Brendan Morris
Clean tidy store. Employees seemed friendly and helpful. Decently stocked. Solid craft store
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March 2024 by M OlL
The old lady there with the beard is a hag & is extremely rude & condescending. Worst customer service I’ve ever experienced & will not be back. If you can, go to another location!
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March 2024 by Joy JadaJsonos
Very helpful team members!
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February 2024 by Gabrielle Defauw
Lady at the sewing counter could be alot nicer to my 1 year old touching black string telling me that it was going to get dirty if he touches it
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January 2024 by Helen Keefe
Good selection. Be sure to use coupons
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January 2024 by Michelle Ridky
The store is obviously understaffed. I tried to call & after 20 minutes on hold, gave up. I placed an order online for store pickup at 9 am. Never heard if it was ready. Since I really needed the item I went in to pick it up & discovered I had to wait in line with everyone (even people purchasing large amounts of items with only one cashier working). I grabbed the item I bought online off a shelf because that line was 20 minutes deep. Finally, got through the line to find my order was ready. Yay! The cashier was kind. But seriously... If I hadn't really needed the item, I would have walked out. I picked my item up at 3:30 pm. 6 hours later, I received an email my item was ready for pickup!!! Lol!Two stars because it was ready & for the kind cashier. The rest was all negative.
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December 2023 by Erin A.
I love Joann Fabrics, but I have not gone to this location before. I ordered some ornaments for curbside pickup through the app. One ornament was canceled on the order, and one ended up being broken, but I didn't notice until I got home. There is not a broken piece in the bag, so that means the employee put a broken ornament in my order. When I arrived for pick up, I checked in on the app and waited at least 10 minutes before calling the store. When I called, the person told me that I would need to pick up inside. Another woman made a stink and had someone come up to help us quickly with our orders because there were 2 cashiers with a line that went down the aisle, around the corner, and down the next aisle. I'm dreading having to go back to return my item (which I don't have time to do today) because of how insane the store is and because they probably won't even have the item in stock when I go back. Disappointing experience overall except for the employee that came up to help us.
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December 2023 by J B
Store is nice !! Only problem is they never have enough people at checkout . The wait is always long . Great selection
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November 2023 by Sue Pleiness
Very helpful, friendly staff in both fabrics and sewing machine area
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November 2023 by Sherri White
I'm very happy when I go to Joanns. I always find what I'm looking for.
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November 2023 by Rose Callahan
Very disappointed. I put in a $99 order on line. When I got there last night I chose in-store pickup, thinking I was being nice to not make someone come out in the cold. Only to be told I had to wait in the long regular line to get my order. Irritating, but ok. Today when I open the bag, half the stuff that I already paid for is missing. No receipt, no paperwork, my word against theirs, and I can't start the project I wanted to do until they reopen. I was trying to avoid Black Friday shopping but I guess I can't now. I will never do online with them again.
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November 2023 by Holly P
Found what I needed to buy and more! Store is clean, staff is on the floor if you need help and registers were fast. Also enjoyed their selection of holiday decor for Christmas
