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January 2024 by Smiles Goodsense
We were very pleased with our visit to this store. There is a large selection of really awesome creatures. The lady at the counter was very helpful with the questions we had about our purchase. We came home with a giant centipede and a gorgeous monitor lizard. Prices were better than fair. Would definitely come back
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January 2024 by Grecia ..
Have seen and heard awful things. They neglect all their animals, there's a bunch of them dead, they're overcrowded and housed in improper conditions. Owners are rude and lazy and sell sick animals then blame you when you tell them it died a week later or gaslight you and say it's your fault because you saw the animal before you bought it. Disgusting disgusting place.
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January 2024 by Kora Burke
I bought a puppy from here back in July was told it was a lab-shepard mix. well since then had a veterinarian tell me she looked Husky. Which lead me to test her genetics, turned out that the veterinarian was right! My dog is in this order a Pitbull, Siberian husky, Rottweiler, and a touch of German shepherd.....not at all what I thought I was getting into.I highly recommend testing ur dogs from here the dog may be a surprise dog.
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January 2024 by Vicki R
Never opens on time. Prices are quite a bit higher than other local retailers, and the animals are kept in enclosures that are far too small for their wellbeing. Feeder prices are decent. I won't buy animals here, but will buy feeders.
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December 2023 by Carrie Kaminski
Always a great experience when I stop in here!! The young lady that runs the place always has a smile and asks how she can help! Will recommend to others
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November 2023 by Jaycee Tuttle
THIS PLACE IS AMAZING.Ashley was so knowledgeable and walked us through everything. As first time lizard owners, this was so helpful for us! 10/10 recommend
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November 2023 by Bitcoin4 US (Bitcoin4dotUS)
I discovered this gem shortly after finding 2 lizards in their terrariums dumped at the curb. The manager was helpful in helping me identify the lizards and educating me about their care needs. The prices for mealworms, superworms and crickets is lower than other stores I've seen and these feeders are always vigorous and healthy. Plus the traffic light at the entrance to their shared parking lot makes it easy to get in and out, even during rush hours!
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October 2023 by Kevin The Man
Absolutely fantastic! Great selection and variety. The prices are competitive and they stay stocked! When it gets busy, just be patient… the shop is not huge. Service is great and the animals are very well maintained. Highly recommended!
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October 2023 by Lee Patrick II
I get crickets for my child's American Toad. The owner is very knowledgeable and friendly, and the selection of reptiles is impressively diverse!
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October 2023 by Lillian Powers
This is the worst reptile shop I've ever been to. Before I went, I heard bad reviews from my friends, saying that they've seen dead reptiles in their tanks and the service is horrible, but I decided to try it out anyways.Bad choice.I have a bearded dragon and wanted to know how to feed her better and make sure I was taking care of her correctly. The first visit was so pleasant! I got a lot of information and she was very helpful, so I bought a container of hornworms (12 of them) she gave no instructions on how to care for them.Two days later I called the shop back telling her that I think the hornworms are dead and they're not moving. She told me that's what they do, they just sit and eat. I decided to wait a couple days to see if they were still alive.... they started turning black, they're for sure dead. So, I took them back to the shop and asked if she could exchange the worms because they are in fact dead. She started getting rude and telling me she can't do anything for me because "I killed them" (her EXACT words). I told her that she didn't tell me how to take care of them, and she snarkily replied, "it's common sense, you're supposed to dump the p*** out." When I disagreed with it being common sense, she compared worms to a dog, saying "you pick up the dogs p*** but no one tells you to because you just know, same with worms." Are you serious???I ended the conversation explaining how excited I was to come here the first time and how nice the first experience was and told her how disappointed I am with the way she handles customers. In the middle of that, her son walks right in front of her and the counter, plops and half eaten mcdonalds bag on the counter and starts talking to his mom.Not only does this woman not know how to run a successful store, she also doesn't know how to raise a respectful kid. It's a shame, honestly.I WENT TO LOUS PET SHOP in Grosse point woods. Their customer service was amazing, and when I asked if I had to take any special care with the hornworms, the employee said no, they're fine in their container. In other words: NO WORM P*** CLEANING.TAKE YOUR BUSINESS ELSEWHERE. not only does the customer service stink, but so does the whole place. Their poor animals. ?
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October 2023 by Michelle Pletta
Stopped in the other day to get a mouse however the worker didn't seem to care much about the customers..there was a couple that walked out empty handed as we were walking in now I understand why...the worker was 2 busy smoking in the back to care about the customers or the phone ringing up front.. hope your planning on not staying open long at this rate...taking our business elsewhereThis shop use to be so good too...I'm highly disappointed
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September 2023 by Shant’a Poole
Purchased my first African turtle from them. They have so many great pet options. My kids loved their store as well.
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September 2023 by Alyssa T.
I am sick to my stomach reading these reviews, 2 days ago my bf got a snake (ball python) and it was a male they charged him 700 dollars for it which is extremely CRAZY for a snake let alone a ball python .. didn't even have it home for 24 hours he came home from work it was dead with something all over his stomach, (was like that when he got him) I have had a ball python from a different place for about a year now and had no problems my family has breaded snakes my whole life I'm not new to this , they gave him no type of paper /receipt I called up there the lady basically was trying to blame everything on us and told us there is nothing they can do about it , also not to mention all the snakes were in a cage together.. as I'm reading all these reviews about how they never have water and there overpriced and there being left dead in the tanks and all this is truly disgusting and I hope they get shut down .
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August 2023 by Austin R.
I'm very disappointed at the experience I had at this store, I went in expecting to get a a nice healthy bearded dragon, I went in and the people there where nice but that's not the point I went and I got a bearded dragon after I paid for him, I noticed there was a deceased bearded dragon in the tank my bearded dragon came out of, I took my bearded dragon home 7 days ago, yesterday he wasn't okay he was very sick , and he was only 2 and half inches I had to take him to the Emergency room and they recommended that I put him down because he was suffering, and the ER. Told me that they most likely didn't care for them and that it wasn't my fault, may the bearded dragon rest in peace, I will never go here again. Please don't go here, and if you do please take your new reptile to a veterinarian asap to make sure they'll be okay 7 days later after you got the reptile I highly don't recommend this place. And I told the people that worked there that there was a deceased bearded dragon in the enclosure and she ignored me 5 times and then I said HELLO! She finally responded and took the deceased bearded dragon out of the tank like it was nothing there where like 20 more bearded dragons in that tank please don't go here.
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August 2023 by Amanda Stenzel
If the other bad reviews are making you nervous … don’t listen to them! I was super skeptical to go in here after reading the “horrors,”, but decided to chance it anyway. Ashley was SO knowledgeable, the reptiles/birds have so much space, I wish I was a pet there haha. She and Mike were cleaning when we went in and you can just tell they care for the animals so well. Thank you both for a great experience.
