-
February 2024 by Darrell F.
Do not rent at this enterprise,they will over charger your debit card for damages and smokes fees without you knowing they will say your rental vehicle clean an fine once you Exit they building your deposit will never be return + xtra feeds will be pending without your consent or knowledge
-
February 2024 by Brionna S.
Enterprise was great in the beginning.. Sadly I was told by an employee that if I just gave a good review they would take off the $92 dollars they charged my account after I had returned the car and wasn't told it was going to be happening. So when I called and spoke with Manny he looked into and broke it down to that they had done a two day charge on accident on there behalf and he'd have it fixed and to give him a good review. So I trusted that since we spoke like adults everything would go that way. A week goes by and my account still hasn't got the money back into it so I call to speak with him and he says give it till the end of the week it should for sure be in there! So I do so and nothing is there by the end of the week so I call again. Upset of course because they have taken money out of my account in the first place I didn't owe to them or didn't have to just give away at the time. I was told Manny was out of office and the woman I spoke with took my name number and spoke briefly over what had happened but couldn't quote what manny had said so he would call me the following day! Never got a call.. so I call again, told again he's out of office.. absolutely saddening to know another place we can't trust nor go back too. I would like this fixed Enterprise.. absolutely ridiculous I've called and sent in circles by your customers that say things they can't keep up too.
-
January 2024 by Kevin Gibbons
The staff here is more than ideal, they are great! Prices are like any and all rental places, not so great lmao. Nonetheless, I feel like I'm being taken care of with pride and appreciation when I go here and to me that overshadows pricing that they can't change.
-
January 2024 by GMK MASONRY
I reserved a car and Uber to rent a prize. When I got here they informed me they had no cars until several hours later and I had to Uber back home..
-
January 2024 by Christopher Sam
Nothing But, The Very Best Of The Best Experience &, Very Friendly Like Family Like Customer Service &, More. And Thank You Zack For Your Service &, Assistance And. Help You're All The Very Best Of The Best Very Highly Recommend Many Thanks Enterprise Car Rentals.
-
January 2024 by Kathleen Chapman
I pass 2 other Enterprises. They are nice and always understanding and helpful. They always go above and beyond. I have had to rent many times in the last 4 years due to my car getting repairs and I can come in quite cranky because of it. The staff is always smiling, joking and make the day a little better. Thanks!
-
January 2024 by Fristlady j
If I could give them a negative 10 I would they have charged my card four times!!!!!
-
November 2023 by Montana Violet Simon
Hands down the best customer service! Any time I’ve been here everyone has been so nice and helpful. If you have any issues they are happy to accommodate. Vehicles are clean and well maintained.
-
November 2023 by L K
I love enterprise for car rentals. But this is the worst branch I've ever dealt with. They put me in unsafe vehicles and lied to me about what I needed to do and was responsible for. I will never go back to this branch. Beware of their terrible cars and untruthfulness.
-
November 2023 by Patricia Dean
One of the worst ever lying rental places EVER. UPGRADED ME FROM A FULL SIZE CAR TO A STUPID COMPACT SUV. REALLY? NOT EVEN CLOSE TO AN UPGRADE. DEFINITELY A DOWN GRADE. NO ELECTRIC SEATS. HORRIBLE SMELL. WE FEEL LIKE SARDINES. SMELL MAKING US SICK. NO MORE ENTERPRISE FOR THIS GIRL. BEWARE..BEWARE...GO ELSEWHERE
-
November 2023 by Latera Perry
The customer service at Enterprise in Roseville Michigan is Top tier. Their professionalism is Amazing. They will always get the highest score in Customer service!!
-
September 2023 by T MED
Reserved a vehicle WEEKS prior to vacation. Arrive there and was told the only vehicle they have is a smaller vehicle than requested, but the following day they’ll have the vehicle. We were supposed to leave that night so they had already ruined a day of our stay. Next day get there and told they had the vehicle on the way but they cancelled it but “we have this other vehicle just a step down from what you reserved.” Never got the same type of vehicle I reserved. On the way back home I called and asked if I could drop the vehicle off the same day as planned just later. Was told I could only drop it off after hours if it is before my drop off time but not after the drop off time (on the same day) or I’ll be charged for 2 extra days. Needless to say I’ll never use this location again.
-
September 2023 by Chris Conciatu
The staff was very professional and accommodating. Unfortunately the vehicle they gave me needed to have the tires balanced but they did not know that until I told them when they turned the vehicle in.
-
August 2023 by Austin Bruton
My Jeep has been in and out of the dealer countless times over the last year and I’ve needed a rental quite frequently. I kept ending up at this location and couldn’t be happier. Everyone here is friends and very helpful. The staff goes above and beyond constantly to ensure you have a great experience. This is the only rental location in the area that I’ll ever go to. (Zack is my go to guy, but everyone else is great too!)
-
August 2023 by Christine welsh
Amazing customer service and the car was great . Thank you all so much. I'll be back to this location for my next trip. I pass 2 other locations before this one and just the service alone makes it worth it . ?
