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January 2024 by Rico Swava
Diana Davis front desk very unprofessional and thinks she owe the bank please find another job taco bell perfect for you thanks for reading
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November 2023 by Blk Rick
Love the kindness and the services....
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September 2023 by QkTbird
This bank has been going down hill for years! Hours are getting shorter and shorter. Closing at 4pm every week day is ridiculous! Not one day open till at least 5 or 6pm to accommodate people that work a full day is unacceptable. Then don't get me started on the ATM'S that are always down or won't give you more than $600 at times. If your not going to be open or have good ATM's and want to charge us $3 for using other banks ATM's then we should be credited for at least $3 every time we drive to your bank and the ATM is down or wont give us the amount we want. I've withdrawn $2000 in the past from the ATM and now it wants to limit me to $600. I might as well bank somewhere else or withdrawal most of my money every week so I have access to it when I need it since we can no longer rely on Citizens.
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September 2023 by Amanda Rattray
THIS BANK IS THE MOST GHETTO. Drive up ATM is barely functional; rarely can deposit cash through it. I've been banking here since I was a teenager; I'm in my 30's now and AM SO DISAPPOINTED IN THE WAY THINGS HAVE TURNED OUT IN ROSEVILLE AND AT THIS BANK LOCATION. Do better, all! What a terrible, scary feeling being a customer here ..
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July 2023 by Janeen BUN
The staff is really nice
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June 2023 by Ricardo Paredes Cañedo
People are blocking the drive thru ATM and just sitting there smoking. It’s pretty ridiculous. Can’t even pull up to use it. Have to use the one outside. Will be making a complaint with Citizens.
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June 2023 by Ricardo Cañedo
People are blocking the drive thru ATM and just sitting there smoking. It’s pretty ridiculous. Can’t even pull up to use it. Have to use the one outside. Will be making a complaint with Citizens.
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May 2023 by artist_edits_ 1010
There atm messed up, didn't give me my money..but showed it took from my account...went inside showed them said my money should be back Monday they have been having problems with the atm. Its been a week my money has not been returned. Im very confused how a bank can wrongfully take someone's money and then take there time giving it back!! So wrong! They should have had it back same day! So disappointing! And don't expect a call back and any help there is none and people to pass along your complaints, which im sure go no where considering i haven't heard back from anyone!
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June 2022 by Tasha Scott
The staff is friendly, but inefficient. Forget about calling, you'll never get an answer. I went into the branch to open 2 business savings & checking accounts (4 accounts total). The printed information says no minimum amount to open a checking account, but I was told a minimum of $100, which wasn't a problem...just conflicting information. 2hrs later, they only opened 2 business checking accounts. I had a cashier's check payable to my business that I wanted deposited into a savings. Somehow there was an "error" in opening the saving account, so she asked if I wanted it deposited to the checking. No, I don't want it in the checking, I'm opening business accounts for specific reasons. She said she'd figure out the problem and call me the next day. I never got a call, nor was there a savings account opened. 2hrs to open 2 checking accounts???
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September 2021 by Miss Murry
I was at this location a few days ago and it was a very easy process. It was my first time there and Mr. Haydaw help me make a deposit. He was very professional.
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June 2021 by Mas Jones
Citizens banks are rip ?. I deposited my money at the drive thru ATM and the machine took my money but didn't credit my account so, I contacted the rep inside she told me that they can't do anything about it and that I have to call the number on the back of the card so I did explained what happened and he said 3 business days.... nothing happened in 3 business days and now they're saying 7 days....7 days and now they're saying 10 business days....COME ON GET IT TOGETHER...IF YOU CAN DEPOSIT your money INSIDE
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May 2021 by JNicole
I WENT TO HAVE SOMETHING NOTARIZED THE EMPLOYEE WAS ON VACATION YOU ONLY HAVE ONE EMPLOYEE THAT NOTARIZE SECOND BRANCH I VISITED TODAY VERY DISAPPOINTED NOT CUSTOMER SERVICE
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December 2020 by Andrea Goyette
This is by far the slowest most understaffed bank I have ever seen. Waited in line over 40 min with 2 cars in front of me.
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October 2020 by chelle zlz
Hire some help; One worker, working each window with a total of 2 tellers is unacceptable on a saturday morning. Seems to be a common issue in earlier complaints. When will something be done?
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June 2019 by Debbie S
Staff is friendly but the fact that they only have one teller on a Friday working the front and drive up is terrible. Wait time is rediculous.
