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October 2024 by B Hawthorne
Waited for literally 32mins on corporate customer service line and still never got an answer from anyone. Best I can get is a "please hold" when I manage to get someone on the phone. They don't even wait for you to say ok.
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August 2024 by Paul Roumaya
Picked up my order a day late in NY once it arrived in Detroit it remained on there dock for a day until they 3rd party freight company (GM freight) picked it up. We have been tracking the package and there system never updated. Now I am two days behind because of this company. If you are looking for on time freight I would NOT use them. Also the Detroit Terminal representative is very rude. She has a major attitude problem.
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May 2024 by Robyn Hutcherson
SELLER BEWARE ... I never dealt with a company, so disrespectful and unprofessional.. The original customer service that I dealt with was so rude that I actually had to contact the company I was receiving the product from who intern contacted them and as a resort on my actual delivery date that they had me wait from 9 AM to 5 PM they never came and did not call, when I contacted them. Their response was oh our fault. it was a mixup on our end, but you sent out tracking links with the day and time and then I received an additional tracking response that morning .. in the end I canceled my services which end up, causing their Consumer Financial loss because of Estes companies unprofessionalism I hope this is a family run business because if it’s not, I really feel sorry for the owners that they have such inconsiderate employees representing them putting their Businessin such a bad light
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March 2024 by Jeffrey Churches
One of the best companies to work for in LTL
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February 2024 by bradley Estes
Haven’t been but I put application in
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February 2024 by Dena Mae DiPonio
We had a delivery today in Livonia Michigan. Our experience was great. The driver's name is Aaron Woods. He called in advance and when he arrived, he was kind enough to put our package in the backyard. It was a large heavy package and it would have been impossible for me to move it by myself. I'm very grateful. Aaron was top notch!
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February 2024 by Valerie Murray
Refrigerator delivered in the parking space and not at the door. Told he was only 1 guy. Was able to get off the truck but not to the door which was all on 1 level. Very rude and UNPROFESSIONAL. Customer Service was no better, kept given me different #s to call until I reach a # that only allowed you to leave a message. POOR POOR Lazy UNPROFESSIONAL Workers that don't care!!!!!!!!!!
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December 2023 by Jason Legend
Go here go there ugh
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November 2023 by Alejandro Bada
Beautiful logo good company
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November 2023 by Ashish Kumar
My sweet home
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September 2023 by Dean machine
Would I be able to do a walk in application??
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September 2023 by TDevian C
I really wanted to work out of this terminal but the TM wouldn’t give me any consideration! Now I’m in a position where I really need this one or Toledo! I know Detroit streets cause it’s my city! I hate Grand Rapids MIIf I would’ve had Detroit I would’ve excelled! I do show up every day! Maybe I just quit ESTES and do some stick ups!
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August 2023 by boom kitty
You guys just lost yourselves a ton of business. I ship around the world and have many third parties that WERE working with you. That's not going to happen anymore. I called and complained about a driver making a scene in my backroom and speeding thru parking lot. I was laughed at by dispatch and told "I doubt that". Lol. Ok, Bud. Taking my company's business elsewhere. Keep it up, you will have the same fate as Yellow. Don't bother responding I'm not submitting anything to anyone. If your main contact at dispatch can't make it right, you have problems.
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August 2023 by Abby Jaczkowski
A month ago I ordered flooring through Home Depot, shipping is Estes. Was supposed to arrive 2 weeks ago and have not even received a valid tracking link. When I contact Estes they say they can't help and cannot provide any tracking details or estimated delivery time. Very frustrating and unprofessional!
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April 2023 by Julie Bell
Estes was responsible for delivering a beverage fridge from Home Depot. This item weighs about 400 pounds. The driver Jarold was absolutely fantastic. He was communicative and went over and beyond to put my item downstairs, by himself! If I could give him 10 stars, I would!
