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November 2024 by Denise H
Worse delivery service ever! Driver claims he tried to deliver my package on two different occasions. I waited by the door all day today, I then received a text, can’t deliver no one home.
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October 2024 by Sushma Jil
I did express shipping and no status updates when I track it.
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October 2024 by Ash Private
Absolutely the worst delivery service I have ever encountered my order came in the US since June 14th and they told me to wait up until 30 to 90 days now we are over 90 days and still no answer they took off my tracking number when I called yesterday the customer service told me they would call back in 2 hours they never did I had to call them back and when I finally got the supervisor on the phone he gave me a number that was a dead end nobody helped I have been chasing my package for months trying to get answers absolutely horrible go to fedex or ups or any other delivery service save yourself the time and trouble if I could give no star I would
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October 2024 by alexus childress
Krystal M. Is one of the best employees!! She went above and beyond to make sure my package was delivered to me before the expected delivery date. She was extremely helpful, caring, and determined. She displayed excellent customer service to me and my mom.
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October 2024 by Brandi Vercammen
Worst place to ship your order and unbelievably rude, unethical customer service. Absolutely horrendous, unprofessional, incompetent and lazy service. They need to be held accountable legally for scamming their clients and for stealing their clients’ money and packages. Tip for everyone, get your credit card company that you used to pay for your package involved. Because this actually is fraud, they can investigate DHL or the company that used DHL on your behalf. They still haven’t delivered my package and I have serious doubts that they ever will. I’m guessing they stole my package to sell the items online for money or they broke the item, an expensive lighting fixture. They told me the driver can’t find the doors to my house, what a joke and blatant, disrespectful lie! Despite numerous attempts to contact them to resolve the matter, refused to help and forwarded calls and complaints to China/India to agents with robotic voices and canned responses. No souls or ethics. And do NOT believe a single positive review on here, they are definitely posting it themselves after they steal/destroy the packages. Again, my package still hasn’t show up, how can these people even sleep at night? Disgusting and despicable. I emailed you “Ken”, now respond and solve the issue. Let’s see how long it takes “Ken” to respond to me and deliver my package.
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October 2024 by Aleks Prela
Great staff
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September 2024 by sabrina baker
worst place to ship your order it kept saying on the way or coming today and it still hasn’t showed up.
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September 2024 by Reem Ali
Betsy, wow, what can I say? First, I observed her helping an older couple who were there before me with their shipment. She was incredibly patient, explaining everything with a smile on her face. She went above and beyond to locate my package. Her energy and smile were amazing!!
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September 2024 by Paula Bjertness
Betsy and Chris in the Romulus store were very helpful!!! We were shipping to Amsterdam and made it a seamless process from beginning to end. Above and beyond service!!! Thank you so much!!!??
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August 2024 by Candy Thomas
Shows package delivered, must have taken to incorrect location cause its not there… bummer
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August 2024 by Jennifer Lyons
Super helpful. Lady at front desk went back and searched for my package!! Saved me a lot of time!
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August 2024 by Jerry Prall
Of course they have no contact number, typical shhh. Order was suppose to be delivered yesterday 7/8 well instead it arrived at this Romulus facility at 8:11am on 7/8 and never went out for delivery, today 7/9 the status reads on hold, when I chat and call to see whats going on they tell me it's on hold waiting for a carrier and scheduled for tomorrow 7/10 lol so it's just sitting at there warehouse, when I ask to just pick it up they tell me that's a 24 hour request but somehow the agent says they can put a request for todays delivery? lol how can I believe they are going to deliver my stuff today when it was suppose to be delivered yesterday and somehow put on hold for tomorrow delivery??? But I cant pick it up either for another 24 hours even though it's literally there? This company way too unprofessional to be handling high value items like this
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August 2024 by Robert Wood
Quick efficient pickup.
Thanks!!
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August 2024 by Kayla Robinson
Site crashes and freezes a lot. Signed for no contact delivery and they still took my package back. Customer service sucks.
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August 2024 by Ethan
Stole my shoes. and the driver cut me off then flipped me off
