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July 2024 by Anand Ranganathan
Karen did a fantastic job adding gas fireplace with pilot and also fixing gas leak. She was professional and friendly. Thank you,
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April 2024 by Lindsay Cotter
My fireplace is 14 years old. I have it serviced and tuned up about every 3-4 years. Ken has been the service person and does an outstanding job. Recently he did a thorough cleaning and resolved a problem I was having with my receiver and installed a new log. Appreciate his skill and attention to detail. Love my fireplace!
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February 2024 by Dahlia Tapper
Our fireplace is less than a year old and has numerous rust spots. We’ve called and sent emails to Emmett’s in Waterford .2/13/2024 the repairs were completed. I added additional photos, and we’re satisfied with the results. Updated my rating. Thank you Emmett’s of Waterford.
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February 2024 by Victor Leal
Ken came out for a service call and did a great job.I would highly recommend him to anyone. Thanks Ken.
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February 2024 by Mary Mansfield
Bought my fireplace in 2022...I love it. I have to do a shout out to Eric VanDyne. He is the best. Takes the time to explain everything in detail. I am not techy at all. I had a small issue and Eric took the time to come out and he went thru everything with me and handled the issue. I cannot be happier with the service that I received.
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January 2024 by Scott Bates
Is great place will go there for my next Woodstove. Friendly Is helpful staff
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December 2023 by Jim Meloche
I made an appointment with Emmett's weeks ago to have a technician fix my gas logs. The pilot kept going off, and eventually quit working altogether. Ken called the day before, and asked if he could come early - how often does that happen?His diagnosis was that I had a loose connection on the thermocouple, and a sticky shaft on the control knob. He offered two alternatives: he could clean them up, and it would work again, or he could replace the valve unit and thermocouple for a better long-term fix. I chose the latter.Ken's expert service and work ethic were a joy to behold. He cautiously disassembled everything, cleaned up the logs, vacuumed the entire hearth, and carried the assembly outside so he could use the tailgate of his pickup as a workbench. Then he replaced the sand and added new mineral wool for aesthetics.Once the job was complete, he briefed me on the operation of the new controls, picked up after himself, and answered all my questions.I highly recommend Emmett's for all your fireplace needs.
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December 2023 by Jeff Rice
Steve did an excellent job with our fireplace. We had suspected a much larger issue, but Steve was able to not only resolve the issue with an inexpensive resolution, but he also cleaned our fireplace, repositioned the logs, and took the time to make sure we were satisfied. I can't recommend Emmett's enough for your fireplace needs.
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December 2023 by Jeremy guernsey
Great place to buy a fireplace insert and have great customer service and a beautiful Saint Bernard to greet you at the door. My family has been going to this place for years.
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November 2023 by Renee Laine
Karen was an amazing installation Technician for my new fireplace. Simply beautiful and Shady approved.
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November 2023 by Dawn W.
Amazing service and staff! This is the 2nd time we have worked with Emmett's Energy and so glad we did. Eric informed us on all our options and pros & cons of each unit. Took his time and we picked out our fireplace insert with blower. Then the installation had some extra work as he found our gas line was kinked from original install, which he took his time to repair and make a safer connection. Quality work and super cleanup afterwards. To top it off they sent us a thank you card for our business! This was the 1st time a business of any kind reach out like this afterwards. I vote this as #1 fireplace shop in metro area!
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October 2023 by Amanda Hankins
I'll start by saying, we really wanted Emmett's to be our H&C company because they are the original installers of our Lopi stove.We've called in the fall or the past 2 years and both times they were booked out, so this year we called earlier. The man I spoke to said I would receive a call back. It's now been 3 weeks and I've received no call to even get on the schedule. So, if you have a LOPI STOVE and are looking for services, LOOK ELSEWHERE.Konieczka H&C, has previously done our repairs every time Emmett's was "booked out", so I called them and they immediately got us on the schedule 7 days out. We will now be lifers with them and you probably should be too.
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October 2023 by Sandy Bissett
Called to inquire about a wood burning stove insert. The salesman was extremely helpful and knowledgeable. Very pleasant man.
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August 2023 by Michael Andrews
I don't say this often these days but this business highly exceeded my expectations. I would definitely recommend to anyone. Caren was very knowledgeable and helpful with our stove installation and was able to complete the job and everything worked perfectly the first time. Thanks again Caren.
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August 2023 by Jeff S.
Watch out for the old man out of the Waterford location. Hes a bit unhinged if there is any kind of issue even if it is as small as removing 4 screws. Very eradic behavior at best.
