-
February 2024 by Ludor Veja
Not professional at all , they don’t know what RAM 4500 means lol stupid people
-
January 2024 by Paul Druker
Tom Miller, Graff Service Mgr was firiendly, thorough and extremely professional. My Jeep was actually serviced 10 minutes early and I am truly appreciative of the servive department, et all.
-
December 2023 by jud bronkema
They got my new Ram in a lot quicker than the dealer I bought it from would.
-
November 2023 by Kerry Schmock
I want to give a shout out for your outstanding employee Sarah in Rockford. She is always a delight, professional, caring, and accommodating, like the entire Service department is there. I had my van there for some work. I was updated by Sarah during the day with the needs and progress. When I went to pick up the van at the end of the day, Sarah was the one to greet me. Even though her shift ended 10 minutes prior, she stayed to check me out. The biggest part of this was she shared that my Chrysler credit card had a promo going that saved me a large amount of money. She waited for me to locate my card, make the call to learn how many points I had, and then checked me out. Well over 20+ minutes. Again, her shift was over, it was Friday, but she made sure I was given the BEST customer service possible, even though her weekend was delayed. You are so fortunate to have this type of individual that truly cares about her customers. I would never consider going anywhere but here for all my service needs. Sarah is a ROCK STAR in my book! Always a pleasure working with the staff at Graff. Very accommodating, helpful and thorough.
-
October 2023 by ed b
Would never do business with these guys first time we had repairs done under warranty they pulled a fast one on my wife so the next time I was dealing with them and I'm also a licensed auto mechanic but once again warranty work and there doing the same thing after calling them out they stated just come get the car and take your business somewhere else. Wow
-
September 2023 by Aarika Beerthuis
Lon and his crew were amazing! I was in a pinch to find a car quick and they delivered. Found me a great car, great price and were on top of it. HIGHLY recommend them!
-
September 2023 by Don Olsen
I've had my best dealership, service experiences with Graff Jeep in Rockford. Tom, Service Manager is the reason for this. He is the most knowledgeable and customer oriented person I've ever experienced.At a time when companies spend millions on telling you how good they are and then you see service fall thru the cracks, it's refreshing to say the least. Tom Miller makes a difference.Thank you.
-
September 2023 by Carl Prieur
Amazing experience. This team is awesome! Caleb, Jake, and the entire staff/family were great! Paperwork was ready ahead of the day I picked up my jeep. Made it easy!!! Thank you. You have earned my future business.
-
September 2023 by Brad Savage
We had a great experience at Graff. While we were dialed in pretty close to what we wanted, we also needed a delivery. The folks at Graff worked very hard to find us our vehicle.
-
August 2023 by Tina C.
More developing news on the Ford Explorer went to get an oil change and 10min oil place showed me the transmission fluid and it was brown I have had the car for 2 months. There is no way Gaff checked or serviced this vehicle. I have put $1700 in this vehicle to get up to par. Gaff you lie $20,000 vehicle should have serviced. You took advantage of a 20 year old. Shame on you
-
July 2023 by Gabriel Holmes
It was one of the best experiences I've ever had buying a vehicle! I'm sure if you give the men/women at Graff the opportunity, they will do right by you and help you find that next vehicle to enjoy!!
-
July 2023 by Cathy Tonneberger
Awesome experience buying our new Jeep Wrangler Sahara at Graff CDJR. They made the purchase process easy and the delivery was exactly as promised. Their facility is clean and all the associates are very friendly and knowledgeable. Thank you, Graff CDJR.
-
July 2023 by Nicholas Gelock
I’m not one to usually complain, But if you want to over pay then this is your place. I asked Alicia if they topped off my coolant and she said yes. I went to check and that was a lie. I went to another machanic to get the same work done for a 3rd of the price. Do not Recommend at all!
-
July 2023 by Todd Frisbie
Never been to this establishment, I own and buy several vehicles. This time we wanted to try a ram truck. I have owned all models and makes of vehicles. Generally favoring the Chevy / GMC line. We were drawn to this Granit grey ram from the street, unsure if it was new or used until we pulled in and looked it over. All the other dealers we went through that day were closed , but we were ok with that after all we were just looking. As I peeked into the truck a gentleman by the name of Austin greeted me in the lot. He was well spoken and extremely friendly. He asked if we wanted a key to look over the truck and proceeded to get it. He let us check it over we talked some numbers and being close to closing we decided to come back the next day to test drive. The next day we come back to drive it and we get 5 miles down the road and feel in love with this truck. My phone rang and Austin had already been working on our deal. We come back at 430 and they had everything ready to go, all we had to do is sign. Very impressed with all the Graff Staff, every single person we crossed paths with ask how we were doing and if we needed anything. Blake was awesome super friendly very professional, Blake took care of all our finance needs and was very clear on explaining everything. Graff Staff Business owners Please realize and recognize the exceptional professionalism that your staff has. I will defiantly be back in the future and I have already sent two customers to come see your outstanding old school service that is rare to find to see if they feel the same way. VERY EXCEPTIONAL DEALERSHIP,HIGHLY HIGHLY RECOMMENED.
-
June 2023 by Todd F.
Never been to this establishment, I own and buy several vehicles. This time we wanted to try a ram truck. I have owned all models and makes of vehicles. Generally favoring the Chevy / GMC line. We were drawn to this Granit grey ram from the street, unsure if it was new or used until we pulled in and looked it over. All the other dealers we went through that day were closed , but we were ok with that after all we were just looking. As I peeked into the truck a gentleman by the name of Austin greeted me in the lot. He was well spoken and extremely friendly. He asked if we wanted a key to look over the truck and proceeded to get it. He let us check it over we talked some numbers and being close to closing we decided to come back the next day to test drive. The next day we come back to drive it and we get 5 miles down the road and feel in love with this truck. My phone rang and Austin had already been working on our deal. We come back at 430 and they had everything ready to go, all we had to do is sign. Very impressed with all the Graff Staff, every single person we crossed paths with ask how we were doing and if we needed anything. Blake was awesome super friendly very professional, Blake took care of all our finance needs and was very clear on explaining everything. Graff Staff Business owners Please realize and recognize the exceptional professionalism that your staff has. I will defiantly be back in the future and I have already sent two customers to come see your outstanding old school service that is rare to find to see if they feel the same way. VERY EXCEPTIONAL DEALERSHIP,HIGHLY HIGHLY RECOMMENED.
