-
December 2023 by Evan Smith
Very dissatisfied with service from Splash. I scheduled a time to have my sprinkler system winterized, agreed on price to be paid at time of service, seemed good to go.The technician showed up more than hour before I was told to expect him when no one was home. I spent all afternoon waiting for him and heard nothing. The next day, when I called to see what happened, I was told he'd reported that no one was home and no one answered phone calls (it was impossible for me to answer the phone because he never called me!). We rescheduled for him to come out that day.When he arrived, I tried to pay him what I owed, and he wouldn't take payment from me, saying the office would send me a bill in the mail.A week later, I get a call from them telling me I need to settle my open invoice with them. When I explained that I tried to pay the technician at time of service, they told me that was a mistake on his part and he should've taken payment from me. They then CHARGED ME EXTRA to take payment over the phone: something that was only necessary because their technician messed up.
-
November 2023 by Kristine Lachniet
Great company, they are easy to schedule and everyone that works here is knowledgeable and friendly.
-
October 2023 by robert weakley
Fellow came out yesterday, Friday, and seemed in a hurry. I didn't feel he gave adequate time to purge the lines. I have 8 zones, 7 above 1 weeper. I observed zone 7 ran for what seemed like less than 2 minutes, then he shut down the compressor. I remarked that zone 8 hadn't been blown outHe grudgingly complied and sure enough it hadn't.Used Splash several times prior without concern.Addendum:Received a call from Justin later the same day and explained my review; we agreed to meet Sat at 9 am.He arrived promptly and asked that I call them first if not satisfied with anything they service. He then proceeded to purge all of my zones.I thanked him for his responsiveness and assured him i will remain a loyal customer.I wish more company's were as attentive and customer driven!Service: Irrigation system repair & maintenance
-
September 2023 by Terrance Bakewell
We had a major landscaping project installed at our lake home in Mecosta this summer and had a hard time getting someone local to update the existing irrigation system. Splash had done our irrigation at our home in Lowell in 2014, so I gave them a call and asked if they would come to Mecosta. They responded promptly and came up with a plan. Their quotation was itemized so we could understand exactly what we were paying for. The prices were reasonable and but more importantly, they were able to schedule our install very quickly. They came back to fine tune a couple of things at no additional charge. In the actual install, they came up with a way of saving some money, so the final invoice was less than the quoted price. One of the absolute best companies we have ever dealt with.
-
September 2023 by Todd Vander Meulen (TOCO)
Great place
-
July 2023 by Andrew S
Used them for years, with great field service. But recently they got some communication wires crossed and as a result I had visits where the tech left without fixing the leak issue. This was fine, it happens. But when I called and tried to determine ultimately where the miscommunication was and what problems in my system still needed to be addressed (to ultimately help their inside team provide proper direction), I was scolded by the inside customer service rep. Told “she had five more calls to make and they would call me after the weekend”. Been a week now and counting…And when I told her she was rude, she rationalized it with “you started it by interrupting me.” I guess the customer serves at the pleasure of whoever answers their phone now?Contact: Andrew Strauchen
-
July 2023 by Andrew Preisner
I love Splash, the employees are always extremely nice, hard working, the owner and staff in the office take care of our needs every time. I have done many jobs with them, and have always been able to count on them to be on time and provide excellent service! I will always use them, even if they drop the ball, which they haven’t yet. No pressure.
-
June 2023 by Makayla Brandt
I choose this business solely on the very good reviews.I was not impressed with the service. I've called a few times, and no one ever called back. We had someone come out to look at the project and we never heard back if they were up for the job or not.
-
June 2023 by Kyle Rackiewicz
Splash is always friendly and helpful, whether you want to use their full service or just need parts and advice. Good people.
-
March 2023 by Brandon
Great group of people! Anytime I've needed help the owner Dan has always been great to work with in regards to our new irrigation system.Service: Irrigation system repair & maintenance
-
March 2023 by Trevor Wood
Wish we would have installed underground sprinklers before we had our lawn installed instead of saving a few bucks, but you live and you learn. Got several quotes from varying companies and Splash was not the most inexpensive or the most expensive. What I liked about Dan is his vision for being efficient and not wasting material, being adaptable, and quick to responding to emails. I like the quote in their one pager saying "we will not confuse you with numerous products at different price points. I believe that it is my job to research and test all the products in the marketplace and back it with my reputation and company warranty." I had a few places give me a good, better, best tiers of packages which is fine, but to be honest I just wanted the best products and service at a great price. The install team led by Kevin was a phenomenal crew and great to chat with or ask the really basic questions and they answered with enthusiasm. All in all, the system was installed in a single day, and had my first morning today with the system operating. Any problems or issues, I know they are just a call/email away and will do whatever it takes for the customer to be happy. Also, go with the WiFi controller system for a hundred more bucks, it's so worth it and easy to use the app! I can't wait to continue to use the system and see my lawn flourish!Service: Irrigation system repair & maintenance
-
March 2023 by John Carlon
Yard started to flood on July 1st after digging up problem area I found clamp was never tightened down which led to lines separating .
-
March 2023 by William Long
They earn their reputation!
-
March 2023 by Tony Knop
The greatest place to work
-
October 2022 by Laura beth F.
I highly recommend the guys at Splash. Very professional and they always go above and beyond with great service!
