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September 2023 by Nick Grutter
I've only been here once to help my brother move some furniture into his storage unit. The location is convenient and the premises were clean. I was a bit surprised that we had to enter a code to exit the lot. Generally, I would expect a weight, or vehicle, sensor to automatically open the gate when exiting. If for no other reason, it's safer in the event of an emergency.
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June 2023 by Rachael Laakso
The storage facility and pricing might be nice but the customer service is terrible. The woman helping me by phone was incredibly rude and argumentative which was totally unnecessary. I'm only renting a space here because everything else was full.
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May 2023 by Stephen Geldersma
Highly recommend Rockford Storage. Carol and Zach have been great. I was in a bind and needed a storage unit ASAP. They hooked me up with a unit same day within about an hour and I could fill everything out online. Friendly staff, so easy to get service.
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April 2023 by Janet Onan
Great Storage unit and awesome customer service
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April 2023 by Dawn Jarvis
We had the best experience renting from Rockford Self Storage. Everyone was so very kind and accommodating- would rent there again!
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January 2023 by Joel Cabral
If you are looking for a storage area this is the place for you. Whether short or long term you will be pleased. We never had any issues at this location. They take pride in their surroundings. Clean, good security measures and great customer service.
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November 2022 by Nate Penny
We had two climate controlled storage units for several months and they were great. It was very clean and they check locks on a regular basis. I would highly recommend them.
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September 2022 by Sally Platt
Carol was very friendly and informative. Took her time with me.
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August 2022 by Nate “1Cent” Penny
We had two climate controlled storage units for several months and they were great. It was very clean and they check locks on a regular basis. I would highly recommend them.
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July 2022 by Ryan VanHouten
Wife has had a storage unit here for years. No complaints from here.
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November 2021 by Elfrieda schuh
Very clean storage units and very accommodating and helpful staff. Would highly recommend to all looking for storage needs.
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September 2021 by Kris Marshall
Rented for the summer with Rockford Storage, experience was extremely positive! I’ll plan to use them again in the future, should the need arise!
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September 2021 by Lisa Stark
They had a clean dry storage area that I used for multiple years. I always felt my things were secure.
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August 2021 by Caroll Vincent
The office personnel are very helpful and kind and courteous and it made my use of their facility extremely nice. It is very clean and very secure and I would definitely use them again.
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August 2021 by Lisa H.
My husband and I have used them for a few years now! They have always been open and upfront about any changes in the contract, add ons with the facility and anything important which has needed updating! They are easy to get in touch with and very quick to respond to your needs or concerns! We have had multiple changes we needed done and they always helped us through the process! We are really loving how easy it is to move our stuff around and appreciate both our storage outside and the one inside! Their restrooms are very clean and I appreciate the radio on in the climate controlled facility! It really adds something special that not many storage places do! Trust me, I have had my share of storage facilities! They also allow the storage of RV's, Trailers and Cars, pretty cool! And they have dolly carts to move your storage tubs around, so convenient and they sell bubble wrap and boxes and other necessities you may need! Super easy to get things done fast! Carol is so pleasant and helpful! I love her bubbly personality and all the staff really do care there!! You can just tell! Thanks for how friendly and kind you have been! It's really something lacking in most customer service these days but you all show it isn't totally lost in this world! We felt very welcomed by you! We have needed help with our password before and they helped us to get it right! That is also another thing I like! The office is open until 5:30 but you can enter the facility by hitting your code that only you know to get in until midnight! Plus you have to enter it to leave! Plus then you have a lock on your storage as well and they are the big heavy duty kind! So, really you can feel your items are safe and secure! We all have our own reasons for needing extra storage that is personal to us but it's an extra peace of mind to not have to worry about if it's being messed with! After being with them for so long, I feel qualified to say, they are the best and safest place to go besides your own home! So, no matter your reason to need storage, give them a try! They are local and as for business ethics, they are top of the line! Thanks so much to everyone at Rockford Self Storage, Isaac and I are very content with the service we have received from you! Keep up the great work and many more years! You Truly know the Business and I can see why you have been around so long and and are at "The Top" in Michigan! You Definitely deserve the Honor!! #topnotch :)
