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“Asked for help on a painting project, on what products would be better to use to get a better finish. I already had enamel paint for my one door. Sold me a roller and handle and a gallon of more enamel paint that he did not show me before he mixed paint and did not let me know it was non refundable beforehand. The roller ruined what I had done for two days. I spent over 143.00 dollars. He did not ask me if I wanted paint, and who buys a gallon for on door, I already had a quart which was still half full, I just wanted tools to complete job. Now stuck with extra gallon of enamel paint I don't need. I will contact the store and will see if I will update post.I did call the store and the assistant manager did return the paint, so good customer service. Would have been a 5 but had that roller issue. Tip found out on google roll roller on Painters tape first to get rid of fuzzy spots.”
“The BEST paint store in NE Grand Rapids. Staff is knowledgeable and personable. They are honest and incredibly helpful. I am a professional painter and I always recommend my potential customers come to THIS store for help and guidance in regards to their projects, and I travel out of my to get my products and supplies at this location.”
“Great experience with the professional help! Stop by the other stores in plaza while on you way out! Convenient access to rear for customers to pick up products!”
“Went today to get color match for ledge on porch !
Megan and Dylan were very helpful with selection of type of paint and exact color match !
Thank you !”
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“The customer service at this store is 10/10! That’s mainly because of a specific person who works there (I think her name is Bri). My wife and I know nothing about paint so to have someone as knowledgeable and helpful as her is great to have.”