-
January 2024 by Alyssa
The bad rep this place has is well deserved.Car salesman made multiple errors on financial paperwork, submitted different documents to my bank and then to the state, and used intimidation throughout the entire process (so ladies, avoid or bring a man with you who's ready to yell back!).They made so many errors on the financial documentation for the loan financed through my bank that they had to reject the paperwork four (4) separate times. So, I’d avoid financing through them as well because they don't know how to properly do that. He also raised the price of the car after my down payment check had already been cashed.In addition, their mechanics couldn't handle fixing a weird noise heard during the test drive that they assured me they could fix and put the wrong brake pads in the car that resulted in the brakes getting hot that had to be fixed elsewhere.Lastly, if Hekhuis tells you they purchased a car from Canada, RUN! They incorrectly switched the speedometer to use US metrics, but the speedometer didn’t work from the day the car was driven off the lot. You can only get this fixed at certified dealership. That dealership confirmed they'd had a few people each month come in with this same Canada to US speedometer issue at the time I brought the car in so this wasn't even just me, and also confirmed if Hekhuis did their due diligence they would know they aren't supposed to be doing that. Please stop switching speedometers in cars you're not supposed to do that in!!!Posting this not just because of the terrible experience, that I could get over, but because in the time I've owned that car I've had to put 2 grand worth of fixes in to it that were direct results of work done by Hekhuis and not normal used car stuff. Please be better guys!
-
November 2023 by Garrett Hubbell
Trey made the process of purchasing a vehicle very easy and didnt push warranties and other add ons like most dealerships do. In and out in about an hour, which was about a quarter of the time we spent getting another vehicle at a big dealership in Holland. The only downside was the mandatory detailing fee that they charge for every vehicle they sell, but they came down on asking price to make up for it so I can't complain too much about that.
-
October 2023 by Amanda Dubay
Tre was exceptional and went over and above to get me into my new vehicle asap. A kind-hearted and trustworthy guy. I am beyond happy with my recent purchase and would recommend you stop by to check out their vehicles. Thanks again, Tre!
-
September 2023 by Slingshot Shane
Tried jacking up the price from online price & then another $1000 documentation fee. Vehicle went from 18,200 to over 20k without sales tax added into that price. Bait & switch tactics. I declined. Don't waste your time.(2 star because the guy did stay a little late, but I also drove over an hr after work to get there) 2 days later I went & bought a car from Randy Wise Chevrolet in Flushing Michigan. Cost me $490 over advertised price with fees & a new plate (Not incl sales tax) This was 4th vehicle I've purchased from them & they're all still on the road.
-
August 2023 by Laurel Korreck
Great people and wonderful service. This is the second vehicle we purchased from them and we have been very pleased with both the vehicles and their customer service. Will be returning there for our next vehicle as well.
-
July 2023 by Adam F
My experience:Looking to trade in my truck I waited 45 minutes for 3 people to come up with the best offer of $600 under Kelly Blue Books low end trade in. I asked for $998 off their sticker price which would have been "27k". The owner finally came in and said "we'll do it, he's been waiting, you will make money on that truck if you sell it in a month".Now, ready to sign today I call for the purchase agreement & they leave it at the original asking price of $27,998.00 and tell me that's "27k" (car salesman lingo?) and at $27,000 they're loosing money (confirmed: car salesman lingo).Hope this place goes under once Dodge opens next door.7/23/23 edit - I see the owner decided to reply 4 years later so here we go!1) This was 4 years ago... You're making stories up now!2) Your reply shows the class this establishment carries...3) A major headache? Give me a break you're selling used cars... What a joke...
-
July 2023 by J Mell
Bought a Ford F150 4x 4 here.. So far I'm happy with the truck.. I'm happy with the service and the salesman.. All in all it was a good experience..
-
January 2023 by Cait Russell
Great experience. Just purchased a 2014 Mazda and the whole process was easy. Great service and great people. I will recommend to friends and family to shop here in the future. Thanks Dave!
-
January 2023 by Tonia Steketee
*Had to rewrite my review, I noticed a couple of misspellings, lol* I love my new 2016 Equinox! I started with Zeigler Ford, but the salesman would take a day or even hours to respond to me, and when he did, he would start by saying, “sorry, I was swamped all day or too busy”. I didn't think I was worth his time, so I moved on. Then I came across Hekhuis Motorsports and liked a vehicle I saw, so I submitted a credit application. Tre responded quickly and was genuinely interested in what I wanted. He was quick to respond and not pushy. I didn't feel pressured at all. It was a quick, easy, and painless process. I felt like I was speaking to a family member. I would highly recommend this place and would definitely purchase from here again in the future. Thank you, Tre!!! You’re awesome!!!?
-
December 2022 by Jeff Huebner
Avoid this place!! We bought a truck from them and it had issues on the way home. We took it back and they will not honor the 3 month/ 5,000 mile warranty they advertise. Also they tried to jack the price up on the truck higher than what we agreed on and what was listed on their webpage. And be prepared to pay a $1,000.00 dealer processing fee. UPDATE: on 12/13/22 Spoke to Dave and let him know I took the truck to the dealership and it needs $6,795.00 in repairs done on it and how do I put a claim on his 3 month 5K warranty that was advertised and listed on the truck. He said the truck does not have a warranty and will not pay anything. He then said he reported our loan as fraud to Capital one because I gave him a bad review. I work in the auto lending industry and I am actually now going to report him to his master line lender Greater Kalamazoo financial services Do NOT buy from this dealer.
-
December 2022 by Tonia Lynn Steketee
*Had to rewrite my review, I noticed a couple of misspellings, lol* I love my new 2016 Equinox! I started with Zeigler Ford, but the salesman would take a day or even hours to respond to me, and when he did, he would start by saying, “sorry, I was swamped all day or too busy”. I didn't think I was worth his time, so I moved on. Then I came across Hekhuis Motorsports and liked a vehicle I saw, so I submitted a credit application. Tre responded quickly and was genuinely interested in what I wanted. He was quick to respond and not pushy. I didn't feel pressured at all. It was a quick, easy, and painless process. I felt like I was speaking to a family member. I would highly recommend this place and would definitely purchase from here again in the future. Thank you, Tre!!! You’re awesome!!!?
-
December 2022 by Al M.
***buyers beware!! sham dealership that doesn't stand behind their products or warranty. buyers beware!!!*** would leave no star rating if i could.
-
December 2022 by Jeff H.
Avoid this place!! We bought a truck from them and it had issues on the way home. We took it back and they will not honor the 3 month/ 5,000 mile warranty they advertise. Also they tried to jack the price up on the truck higher than what we agreed on and what was listed on their webpage. And be prepared to pay a $1,000.00 dealer processing fee
-
November 2022 by Symantha Bordeau
Tre and Dave are the most amazing guys in the business, although I haven't gotten to meet Dave yet, he was so kind and helpful through the whole process. Tre *Sunshine* was so helpful and made sure I left with a vehicle. I couldn't recommend them more. Seriously the best car buying experience I have ever had!
-
November 2022 by jeremy Hunter
Just recently purchased a car and have nothing but great things to say about Dave. Had and incredible experience with them and would highly recommend them.
