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February 2024 by Carol Haik
We got in for an appointment in a timely manner. And Rochelle was very helpful and knowledgeable with our taxes. They were finished on the same day
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January 2024 by Marissa Grimes
Update: Google will not allow me to remove a review so I will add that we spoke with the manager and felt that this was made right. They have been generous in their efforts to make up for our experience and we were pleased with the follow up we have received since.Integrity tax was recommended to us by a friend who is also a client, and we used them for our 2022 taxes. We found the communication to be lacking, and there was an error of almost $10,000 made on our tax return, which caused us to have to owe that amount back after we had received it about a month prior. They also got my name wrong on our tax return (which was also my fault for not noticing). I think the cherry on top of this poor experience was that we had to pay a fee to re-file our amended return once they corrected their error, and Integrity Tax refused to pay that, even though it was not our fault. Will not be using them again.
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May 2022 by Theresa Barrera
It's been 2 weeks, I agree with Lisa Lemke, and if you call to inquire, they are rude and no real explanation. I have come here for years and am being completely ignored and cut off from speaking to anyone. They are short staffed and will let me know. So frustrating!!!
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April 2022 by Mike Schimm
When calling to get a update on our return that they had for a month was told our trust return was in the Jenison office? Called the Jenison office and they had no idea what we were talking about. Called back to tell them what Jenison office told us and whoever answered the phone was very rude basically hanging up on us. Took multiple calls to get this straightened out.
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March 2022 by Michael Taylor
My family and I have worked with Rochelle for years. Integrity provides great service!
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March 2022 by Gramma Oh
Always do a great job for us and have been for years
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March 2022 by Sandy Lemonds Daggett
My husband and I are very happy with their service. Wonderful people and very knowledgeable. We have had no errors or challenges with their service.
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April 2021 by Sally Wesorick
We've been happy with their service for two years now
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March 2020 by Drew
We have been coming to Action Tax/Integrity tax for years since moving to Rockford on a recommendation from a friend. We have always been treated professionally, fairly and with understanding. They have been able to supply us with sound advice and always provided a white glove treatment. Appointments are timely as well as preparation of documents. The staff from front to back have always been a pleasure to work with and we look forward to years our partnership with them.
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March 2020 by Dick Carr
I've pretty much always used Turbo Tax to do my taxes, but I found it getting to be a bit much for me. Not knowing who to go to have it in done, I asked my daughter who had Action do hers. Hers was a particularly difficult return and they took good care of it. They just did mine and I am quite satisfied. I'd recommend them to do yours.
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March 2020 by Sharon Vander Meer Herrington
The staff is always courteous and helpful. Rochel is wonderful to work with and we would recommend this office to anyone looking for high quality, friendly service.
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March 2020 by Tara Pummell
I had a great experience at Integrity Tax Group! Kate was very helpful and explained everything to me throughout the process. I will definitely come back next year.
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March 2020 by April Vannoord
Great and efficient place to have your taxes done. Very knowledgeable and professional! Would recommed.
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March 2020 by Anne Schroeder
Kate was super! Appointment went smoothly and fast and accurate! I was impressed.
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March 2020 by Carol Hull
Integrity Tax is extremely excellent in all areas; quick to get in for tax preparation; quick In tax preparation; you know what your refund, if applicable, will be before you leave; extremely reliable and trustworthy!
