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December 2023 by John J.
I purchased a whole home audio system from them 1.5 years ago. I had them install the system and everything was fine for 1.5 years. Last week, we started to have issues with the system. I called Sound Advantage and they told me they would call me back; they never called me back. I went to the store and spoke with the new owner who told me to call the manufacturer of the equipment, they would be able to fix things. After spending an hour on the phone with the manufacturer, a non native English speaker, trying to resolve the issue it was still not corrected. Leo, the previous owner, was a fixture in Rochester for decades; the new guy won't last.
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May 2023 by Q Z
I bought a Lumin unit for streaming in my two channel set up and a B&W subwoofer for my home theater. Their showroom and lines are fantastic (very unusual nowadays, since high end two channel equipment costs so much and has a very limited audience), and the manager, Bill Caffey is a very knowledgeable and reliable person. The owner, David Kassab is the best! I hired a van and ladder company to set up my home theater who completely screwed up everything, and David came to my house at no charge to me, spent two hours fixing their mess, and now the home theater sounds as good as I could've hoped for. Try and find service like that anywhere else nowadays.
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April 2023 by Rob F.
Outstanding shop! Fantastic equipment and incredible brands. my favorite place to shop for high end audio/visual equipment!
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October 2022 by Amanuel Zaya
Amazing place (heaven on earth) Great peopleI was dealing with Bill he’s super guy!!Great business
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September 2022 by Joseph Michael Pellerito Jr.
It’s taken me some time but I believe I have finally learned to appreciate the incredible nuances of listening to great music played through higher quality stereo equipment. The challenge, however, is trying to find viable solutions to building a stereo system worthy of playing great music (both vinyl and through streaming platforms). It is an absolute quagmire if you try to do it on your own going through the Internet or, even worse, going into places like Best Buy or Walmart. If you love music, and I mean really love music, then do yourself a massive favor and head to this incredible store and ask for Bill to assist you. Both he and David (the owner) were incredibly knowledgeable and I learned more in the couple of hours that I spent with Bill than I have in the last several years studying and researching audiophile topics on my own. I am so thankful that my wife Barbara and I discovered this amazing place and am thrilled since we set up our amazing system in our new music room at home. Turn it up!
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March 2022 by Gilbert S.
Very hard to find people with knowledge and willingness to give the personal touch now these days. Give Bill or Leo a call.
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January 2022 by Emmanuelle Jets
Amazing place (heaven on earth) Great peopleI was dealing with Bill he’s super guy!!Great business
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November 2021 by L P
I went to Sound Advantage for the 1st time this week and had a very pleasant experience. I met Leo, Bill, and Sue, who were all very friendly and accommodating. I have been an Audiophile for about 10 years now, and I was impressed with the showroom, layout, and what they had to offer. That being said, I updated my DAC and gave them the business. I would certainly do business with Sound Advantage again!!
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April 2021 by brian f.
Leo and his people are excellent. Professional and always trying to help you save money and make a good choice. They have a new "studio" to listen or watch what you're thinking of buying and they won't put the hard sell on you. Casual guys looking to help people make solid decisions. I've purchased a lot of hi-if gear over years from different shops and was always a struggle. Then I moved here and with Leo's help I finally had what I wanted and my sound quality has never been better. If you're looking for equipment for audio or visual this is someplace you have to visit. No hassle just easy and solid advice all at better prices than big box retail.
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February 2021 by Ray H
Great home AV gear, helpful and knowledgeable staff.
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March 2020 by Amra the Lion
Leo has 1 of the nicest audio and visual stores I have ever been in,as soon as you walk in the door,you know that you're in the right place. I went in just looking for some quality speaker wire and banana clips, I walked out with a new Marantz amplifier and Integra AVR, plus all of the cables and clips I needed.
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January 2020 by Dave Bommarito
I’ve been going to The Sound Advantage for about 30 years, and I can tell you that Leo and his team will not disappoint you. From the very first stereo system I installed many years ago to my recent new Home Theater in my lower level they designed, I have always felt secure knowing that I was working with an exceptional and experienced team . The planning for my new Home Theater started about a year ago with a complete new build/remodel. The system includes McIntosh equipment, Paradigm CI Elite Series in-wall speakers, Paradigm’s flagship Signature Sub 2 sub-woofer (amazing!) and the best Anthem processer they make . Well, all of this and the end result of this new project even makes my wife happy every time she is in our new space, whether watching a movie or playing music. Almost as much as the great sound and picture we now have, is the ease of use with the universal remote Leo programed for our whole house Sonos system as well as the entire lower level. It’s such a breeze to manage now. In addition, Leo has always steered me away from wasting money, which anyone can appreciate. All in all, I continue to be pleased and impressed with The Sound Advantage. They will not disappoint!
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October 2019 by Matthew Sable
Bill is the best! He's very knowledgeable and friendly and this place is great.
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April 2019 by Paul Dandron
Leo, Bill and Suzie Q are the best!!! I love my McIntosh system. Thank you.
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April 2019 by Chad Miller
The Sound Advantage is awesome for all of your home theater needs! They have a lot of speakers on display so you can listen before you buy and everyone that works there is very knowledgeable. I definitely recommend it to anyone that wants a home theater system but is not sure in what they are looking for, they really help you out!