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“During transit, my passport was lost from New York to Michigan- Anita went above and beyond- spoke with customer service, Regional UPS Hub and also to the various supervisors to find out and track it down- Finally I received my passport back because she was part of the effort. A very thank you to this store for it's time and sweat.”
“I had a wonderful experience with the UPS store/ 3585 in Orion Twp.
I worked with Kim and Jaimie on several printing jobs I needed done for a baby shower .
They were patient and so helpful in suggesting what to do and getting everything done in a timely manner.
Everyone that works there is so friendly.
I would highly recommend this UPS location!”
“They went above and beyond to help with my business marketing materials, which turned out beautifully. Highly recommend to anyone looking for friendly, quality service.”
“Had a wonderful experience here. My phone was messing up and I couldn't find what I needed to to return things. Shahel really took care of me and I appreciate it very much.”
“At closing, two associates were so helpful, when at the end of their shift they stayed back a few extra minutes, while I was on my phone straightening out my return so I could complete it right then instead of coming back another day. It's little things like that, that, keep business coming back! Thank you both so much!”
“I've been meaning to write to say how impressed I am with your staff! They are friendly, patient, and helpful! Everything is so well organized and runs smoothly. I have always had the best service and success sending packages with you. I just sent some packages yesterday and was once again thankful that your staff does their jobs with excellence!”
“Hi I've been using thus ups location since it opened! Great staff, very friendly but also knowledgeable n professional. Never had 1 issue since using this service. In n out everytime and always addressing me by first name. Good solid young people. God bless. Preacher”
“Normally great here but a man, I think a manger/owner wasn’t familiar with how the return looks when Amazon loads it in an Apple Wallet, he said it wasn’t a UPS return and just walked away. Someone else was nice and helped us.
Earlier review:
Everyone is pleasant and helpful with no issues!”
“Customers - retired professors:Staff (two women): - very helpful, proactive, very pleasant,Brought out a chair for handicapped customer while wife was at the counter.Carried in and addressed the packages to be delivered.Helped to reorder the merchandise to correct the error in items that were being returned.Your employees were the epitome of customer care. THANKS!!”
“I had an excellent experience at this UPS store and would strongly advise to a friend. Landon provided great customer service and was a tremendous help in getting my package returned.”
“I drop off all my packages here and love the ease and convenience of what they offer. Stefon is the absolute best behind the counter quickly solving all problems and doing it with an amazing attitude and personality!”
8:30AM - 7PM
13335 15 Mile Rd, Sterling Heights
Shipping Centers
“Went here to ship a package, first time at this location. Line almost out the door, two young men working, wait was less than two minutes. Greeted with a pleasant good afternoon and a smile. Will definitely be back again. Thanks for a good experience.”
“Bottom line: Using the FedEx Onsite location inside the local Walgreens was quick and simple. With offering a place to drop off pre-packaged and pre-labeled FedEx items as well as a location to redirect/hold items at for a limited time, it's a pretty handy service. I am a fan! The Deets: I needed to get a FedEx package sent back to work from home that already had a pre-made label and packaged. In doing research to find out the nearest available FedEx drop/location, this FedEx OnSite location inside the local Walgreens came up. According to the FedEx website description about OnSite locations..."The Walgreens rollout is part of the nationwide expansion of FedEx OnSite, a network of retail locations offering FedEx pick up and drop off services, including the ability to hold packages for up to five business days." Sounded like just what I needed! These locations require that you package your items yourself and print off/attach the label before going to FedEx Onsite. They also can offer a place to redirect and hold packages there if needed instead of your home, for example. Off to my neighborhood Walgreens I went, and found that the process was pretty easy. I walked in and found a metal locker/cabinet just beyond the counter/register on the side marked as FedEx. There is not an elaborate or large scale type of FedEx presence otherwise. A staff member just happened to be standing in front of it at the time and saw the package to send in hand, walking up. She said, "You have something to send out? I will take it for you!" then took the package, scanned the label in with her tracking device, and the transaction was completed. Simple as that. Tracking was done by the FedEx app from that moment on. I had however just missed the only one pickup they apparently have in late afternoon/early evening, so the package did not get sent out until the next day. It reached the destination with no apparent issues encountered. I found using FedEx OnSite at Walgreens easy and quick, I will use this service in the future if needed!”
“The place was busy with people helping packaging, answering questions. Took about 5 Minutes to get helped but was taken care of quickly when I got to the counter”
“I visited this UPS Store few weeks earlier and had the pleasure of being helped by Ethan. He helped me with faxing many documents. He did a great job given it took a long time to get he fax transmitted. We have always had excellent service at this location and the staff are always friendly and helpful.”
“Lesa ROCKS!! You have an amazing, hard working, efficient & kind Representative working in this place! 1st time returning goods for my mom. Didn’t realize I was suppose to secure packages (4) & put the labels on. She kindly offered to do it for me with a line out the door! Since I had the time & APPRECIATE that you are Open on Sunday, I graciously took it home & did it the way it should have been done ✅ Lesa you RULE! Keep up the great work that you do, it’s very much appreciated! Treat her well UPS!”
“I visited this place for a drop off and Mr.Jeff was really friendly, helpful & loved to do his job. I left one of my personal item while I was there & Mr.Jeff reached out and informed me that I left it there. He also waited until I came back to pick it up even though it was closing time. That gesture shows how wonderful and kind Mr.Jeff was. Always grateful :-)”
“Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help, and always makes it easy (even when shipping internationally).”
“My company has just started getting into shipping out LTL and we've used various companies to ship out to our other locations. Any time I've contacted someone else, I've always felt like I was interrupting them. That is a different story today. I called Old Dominion and spoke with Kim Hedrick there to set up my delivery and then asked her a question about freight class and she was extremely helpful and took her time talking to me about they do freight classing items and sent me information that was able to help us out to better class our shipments. I greatly appreciate her taking her time helping.”
“I was greeted almost instantly when I walked in the door with friendly faces. I had a drop off and without being asked the woman came and helped me use the kiosk. I didn’t even see those when I walked in.
This review has taken longer than my time in the store. This was by far the fastest and friendliest FedEx visit. The woman who greeted me was a genuinely kind person and funny!”
“Had a wonderful experience at this location. The staff is very helpful, especially Duaune. Their help and patience and attitude in getting the customer‘s work done are very positive.”
“I was treated with respect and shown to what I was looking for, but the gentleman who helped me was good natured and took me right to what I wanted and made sure that it was available for purchase. He brought it to the counter and wrote me up. He even explained the new points system. woo hoo!!! I love this store. Now more than ever since they have updated so many of the isles and programs!”
“Shout out to the team in FedEx in Auburn Hills: Eva, Desia and Mr . Billy. They worked on my project and it was done as promised ( 2 hrs) . I drove to this location because the UPS store White Lake couldn't fulfill my request in the time I needed it. Next stop was the FedEx in White lake. And the manager recommended that I go to the Auburn Hills location because its a bigger . ( Since his is a smaller branch , my project would have been a send out) FedEx printed 250 save the date cards on 3x 5 business cards. Thank you!”
“I had an amazon package that I needed to return and since I didn't have tape to reuse my package, I gave it to them at where they could handle the item and ship it in transit. This was around 1:30 where no other customer was there. After thinking to check after 45 minutes the package is already in transit! That's incredibly fast service and I'm very satisfied with my experience. The employee that helped me was also nice throughout my quick experience.”
“Sometimes very crowded but line moves fast. Work is done right. Employees work very hard but seem to really like their job. I don't like crowds but I always return because of workers who care.”
“Ever have "one of those day" where everything goes wrong? I was running errands and hitting snags at every stop. My last stop was at FedEx. According to Levi's, the jeans I was returning required nothing but a quick scan. Yet, when I arrived TERESE, the polite associate said the return required the poly bag they were shipped in. I could buy a poly bag, but the Levi's return was free and I only lived a mile away, so I told the associate I would go home and retrieve it. She apologized and I proceeded to leave the store. As I was about to exit the store, she caught me and said I didn't need a poly bag after all! (As soon as I left, she looked into the matter and discovered the instructions I got from Levi's were correct) FedEx, you have a stellar associate in TERESE. I hope she is recognized for her OUTSTANDING customer service!”
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“This location is wonderful and the staff is super helpful-especially Renee! Renee stayed a few minutes late to help me with a self print that was urgent, and was super friendly in doing so! Appreciated all the help.”