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“Eric, the employee who assisted me, made my experience actually enjoyable. He’s personable, interested in the customers and provided fast, efficient, professional service. A great “face” to your store.”
“The staff at the UPS Store on Livernois in Rochester Hills are always courteous, knowledgeable and professional. Great success with mailing packages, letters, etc… from here - I highly recommend.”
“Exceptional, Helpful and Professional Staff. Everyone was very accommodating. Thank you all for excellent customer care as we had an issue and the staff and manager worked with us to resolve it. You are greatly appreciated.”
“I had an issue with an Internet router return. The manager Zia went out of his way to personally look into the issue. The customer service was very nice. I appreciate the personal help he provided.”
“Customers - retired professors:Staff (two women): - very helpful, proactive, very pleasant,Brought out a chair for handicapped customer while wife was at the counter.Carried in and addressed the packages to be delivered.Helped to reorder the merchandise to correct the error in items that were being returned.Your employees were the epitome of customer care. THANKS!!”
“Seth is amazing! He is courteous, professional and extremely helpful! I can count on him to advise me which way to ship and get the packages there on time! I don't go anywhere else !!”
“Went here to ship a package, first time at this location. Line almost out the door, two young men working, wait was less than two minutes. Greeted with a pleasant good afternoon and a smile. Will definitely be back again. Thanks for a good experience.”
“I have NEVER had a bad experience here. Each person gives you 100%of their attention while assisting you. I won't go to any other UPS store because of the high quality customer service and the multitude of products at hand! Thank you to each and everyone of these dedicated employees! You are most appreciated!!”
8:30AM - 4PM
3334 Rochester Rd, Troy
Shipping Centers
“Friendliest team at this store. Kristine is the kindest, she always understands the needs of small business owners and caters to them.
This FedEx has been my go-to place for all of our personal and business needs.
Highly recommended.”
“Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help, and always makes it easy (even when shipping internationally).”
“Lesa ROCKS!! You have an amazing, hard working, efficient & kind Representative working in this place! 1st time returning goods for my mom. Didn’t realize I was suppose to secure packages (4) & put the labels on. She kindly offered to do it for me with a line out the door! Since I had the time & APPRECIATE that you are Open on Sunday, I graciously took it home & did it the way it should have been done ✅ Lesa you RULE! Keep up the great work that you do, it’s very much appreciated! Treat her well UPS!”
“Bottom line: Using the FedEx Onsite location inside the local Walgreens was quick and simple. With offering a place to drop off pre-packaged and pre-labeled FedEx items as well as a location to redirect/hold items at for a limited time, it's a pretty handy service. I am a fan! The Deets: I needed to get a FedEx package sent back to work from home that already had a pre-made label and packaged. In doing research to find out the nearest available FedEx drop/location, this FedEx OnSite location inside the local Walgreens came up. According to the FedEx website description about OnSite locations..."The Walgreens rollout is part of the nationwide expansion of FedEx OnSite, a network of retail locations offering FedEx pick up and drop off services, including the ability to hold packages for up to five business days." Sounded like just what I needed! These locations require that you package your items yourself and print off/attach the label before going to FedEx Onsite. They also can offer a place to redirect and hold packages there if needed instead of your home, for example. Off to my neighborhood Walgreens I went, and found that the process was pretty easy. I walked in and found a metal locker/cabinet just beyond the counter/register on the side marked as FedEx. There is not an elaborate or large scale type of FedEx presence otherwise. A staff member just happened to be standing in front of it at the time and saw the package to send in hand, walking up. She said, "You have something to send out? I will take it for you!" then took the package, scanned the label in with her tracking device, and the transaction was completed. Simple as that. Tracking was done by the FedEx app from that moment on. I had however just missed the only one pickup they apparently have in late afternoon/early evening, so the package did not get sent out until the next day. It reached the destination with no apparent issues encountered. I found using FedEx OnSite at Walgreens easy and quick, I will use this service in the future if needed!”
“The store was VERY very Pre-Christmas BusyYet, Ian was so kind so thorough & patient.I was shipping 2 items to two different states & had 5 Amazon Returns he did it all with JOYIan explained each & every receipt , stapled them & circled tracking numbershe was the COMPLETE Package & did it with ExcellenceWith GratitudeBarnabasFor what its worth, shipped on a Wednesday, both gifts arrived 2 days later on a Friday#WOW”
“The place was busy with people helping packaging, answering questions. Took about 5 Minutes to get helped but was taken care of quickly when I got to the counter”
“I wish I got the name of the person that helped me, this person had braids. I was exhausted and had one hour to get a bunch of expensive Amazon purchases returned and was having issues on the Amazon app. I was on the verge of tears when this amazing UPS STORE worker went above and beyond, asked to take over my phone and did stuff I didn’t even know about in the app. This person was cool and kind, ignoring/getting a nod to dismiss calls and texts washing away stress. Everything was taken care of including emailing and printing shipping labels.
This is customer service, it’s caring about others and being a partner to help solve problems.”
“Very quick service and all information needed was told to me upfront. Anticipated prices as I looked online, so not surprised when I went in. Happy worker - I felt comfortable and welcomed.”
“My company has just started getting into shipping out LTL and we've used various companies to ship out to our other locations. Any time I've contacted someone else, I've always felt like I was interrupting them. That is a different story today. I called Old Dominion and spoke with Kim Hedrick there to set up my delivery and then asked her a question about freight class and she was extremely helpful and took her time talking to me about they do freight classing items and sent me information that was able to help us out to better class our shipments. I greatly appreciate her taking her time helping.”
“Very quick service, no waiting on the line at all. The employees are professional and friendly. Met the owner as well, very friendly and polite. My Passport photo cost much less than CVS or Walgreens.”
“Had to place a stressful rush order, as well as pick up a large, complex print order that was originally placed at a different location. The original order ended up looking PERFECT. The quality of both the foam core posters and packaging were great.
The best part of the experience though was the support from Cassie. She was absolutely fantastic in assisting with the new order. Despite the stress I felt, she showed incredible knowledge, patience and kindness — even when a line started forming behind me. It was a relief and joy to work with her. So thankful for her support and professionalism.”
“I was treated with respect and shown to what I was looking for, but the gentleman who helped me was good natured and took me right to what I wanted and made sure that it was available for purchase. He brought it to the counter and wrote me up. He even explained the new points system. woo hoo!!! I love this store. Now more than ever since they have updated so many of the isles and programs!”
“I have visited this store many times with personal print jobs. EVERYTIME I receive exceptional service and great results- so Eric (Sr. Mgr) is doing a great job of training and emphasizing customer service to his entire staff! On this particular order, he personally handled the job and even ran it twice when HE was dissatisfied with the results. He was great as was the resulting product- which was a timeline tribute to my mother on her 100th birthday! Thank you to Eric and all at the Auburn Hills store.”
“Duane was simply the best! So friendly and apologized for any wait. Very easy to work with and made sure he understood what I needed and reviewed everything with me”
“Sometimes very crowded but line moves fast. Work is done right. Employees work very hard but seem to really like their job. I don't like crowds but I always return because of workers who care.”
“Antonio and Shane are absolutely amazing. Every time I come in, regardless of whether it's to ship a package, print business cards, custom signs, or even my Valentine's Day(any holiday) cards or even simple print jobs; they both always make me feel welcome, address any and all questions I have and give great advice for layouts.The only time I was ever unsatisfied; which was because of my poor graphic skills, they calmly asked questions in regards to why I was unhappy with the product and then they went way above and beyond to help me create what I was trying to create.They are amazing all stars and everyone should come see them. They are the best!Thank you both so much!!!!!! ?You make all printing and shipping easy and dare I say fun.”
“I'm a contractor and waited till the last minute and was out of invoices.kath and lizzie worked diligently to get my invoices completed fast with even changes to them!thank u so much ur awesome!”
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“Just got some of the best service ever from Renee, had business issue where we needed signs to be printed up on the fly and Renee came through in the clutch Iike a champ.”