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February 2024 by Dominic Ernst
I came to Midas in Rochester hills in November of 2023 for an alignment. Nate took my info and had me wait for a quick suspension inspection before they moved forward. This is where Eddie walked me through what was really wrong with the car and why an alignment would not be possible at this time. After looking over the whole car, I was given an estimate of 4000 for all repairs. I did not have close to that amount of money and felt at a hopeless loss. Nate then said I would be able to keep the car their free of charge due to their large lot. He told me about the Midas credit card option, but that ended up at a dead end. Fast forward to February. My car was still in the lot. I finally had the money to move forward with repairs. I called and spoke to Nate once again. We added a couple items needed for the car to run properly. He called me back with a new estimate of 5600. We talked for a few minutes and he immediately comped an oil change and found a cheaper battery, but that only brought the total down to 5400. I told him I would have to see if I can make that work because I had 5000 from my taxes that I was able to spend on the car, but that was basically my limit. When I called back Nate told me that he spoke to JD, his manager, and gave me a bunch of discounts to bring the price down to 5133. That amount I could do. We went ahead with the repairs, and two days later the car was ready.I walked into Midas at close and JD allowed me to get my car. He even waited over half an hour while I was on the phone with my bank to get them to approve the transaction. After I had my car, the drivers side door would not latch. I waved down Eddie as he was leaving for the day(over 90 min past close) to see if he could help me. He found the issue and told me there was a recall for that, and to try to find out from Ford if I can get that fixed for free, and if not I could have them look at it. Then he showed me how to get the door to latch in the interim and explained why it was happening.I have had over ten cars in my life. In that time I have grown apprehensive of mechanics and repair shops in general, especially chains. I have never been treated in such a respectful way with so much empathy. From now on I will not be going anywhere except for this Midas. I am almost looking forward for the next car issue because I finally have somewhere I can take my car that I trust. I would give the customer service and mechanical expertise a 10/10. I highly recommend that anyone able to visit this Midas does so. Thank you Nate, Eddie, and JD for treating me with more respect and empathy than I have ever experienced from a business before.TLDR This Midas 10/10, everyone should go there, especially those who don't know much about cars/those with mechanic trust issues.
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February 2024 by Kara Hall
Very nice guys! Got me in and out fast. They helped me out, and found a way so i can get my car fix in my price range. Thank you guys ?
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February 2024 by Matthew Smith
Took the car to get the brakes fixed. Was called the next day with a quote for 2500 dollars for the brakes. I guess they also decided to run a diagnostic we did not ask for and was told there was another 3000 dollars worth of work. Then charged us 80 dollars for the diagnostic we did not ask for when we didn't get the brakes done at there ridiculous price,we got them done for 800. What they did not know is we just took the car in a week before to get a diagnostic on it and none of the stuff they quoted was on our list. So either the car fell apart in a week or they are scammers. Do not go there is my review!
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January 2024 by Corey Todd
If you need anything for your vehicle feel free to give us a call. I still manage this location but I also oversee a few of our other locations, so I’m not always at the counter now. Nate and I take pride in running this Midas as if it were our own store. We hope to be a staple in the Rochester community and we treat every person that walks through the door as if they were family. If you’ll have a look at our reviews I think they speak for themselves. We have a great crew that are perfectly capable of accurately diagnosing your issues or just doing a simple oil change. Every vehicle that enters our bays, receives a full inspection by our certified Master Mechanic, at which time you will be presented with a full digital vehicle inspection including pictures and detailed notes. You can rest assured that you are in good hands at out location. Stop in or give us a call today to set up an appointment. As always, have a great day and thank you for giving us a look!
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January 2024 by Andrew Fetzer
Recently dropped my car off for an oil change at Midas. The staff was professional and respectful. They ran a diagnostic that was comprehensive and informed me of future repairs and a rough timeline. Honesty and thorough work is a hard find in the industry at large. I believe I found that here at the Midas Rochester location
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January 2024 by Roshani Shankar
Unprofessionals.I have to Midas from very long but, nowadays just rude people's and cheaters take control at desk.Midas has coupons and they insists they cannot use it and neither does conventional oil change and made me go for full synthetic.I was shown a filter sticked with tree leaves to show filter is dirty. Though I agreed to change it, it took 1hr45min to do oil and filter change. All my commitments got ruined on that day, just due to some money minded person.I could have complained to corporate but did not want to spoil someone's Career.
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January 2024 by Lucas Farrar
Technicians explain things well. Quality work
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January 2024 by Spencer Chamberlain
Good service
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January 2024 by Shivam Singh
Great service overall. Professional and informative. Provided great advice and didn’t try to upsell on unnecessary add-ons.
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December 2023 by Jermaine White
I previously had a nice so nice review about this location, but I was contacted by management and everything has been handle and I appreciate the quick response and solution to the problem great way to gain and retain a customer... thanks again A+ on customer service
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November 2023 by Bobby Olechowski
It happened awhile ago but I had an inspection done on my car exhaust and was told there was nothing wrong with my exhaust manifold and it was broken bolt that would cost me over 450$ to extract and it couldn't possibly be the exhaust manifold. Turns out when i took it to my private mechanic, it definitely was the exhaust manifold. He replaced it for 300$ midas wanted 450$ for just the bolt removal. Would hate to see what they would want for a manifold job jeez. Will not go back and I paid 50$ for an inspection that didn't even tell me the correct problem.
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November 2023 by Alex Casinelli
Finally an honest mechanic you can trust! Had some work done on my Cadillac CTS, veryimpressed with the work done and the price. Thanks again!
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November 2023 by Tamara M.
I recently went here to get my sons car fixed because of the great customer service I received from John when I thought I needed new breaks on my car but he advised I didn't ( he is awesome)!! My disappointment came when I brought my sons car in. I paid for an engine diagnostic which was $189 ( very high although I did like The detail they provided in it ) but if I got the repair down there it would go into that cost. So I decided to just let them replace my son's radiator fans so that I wouldn't waste money. I was initially told this would be one price and I wrote that down tax included only to speak to the same person and once I advised I would leave off other services the price miraculously went up from what was initially stated! One of the other services they stated he needed was a coolant flush which they were going to charge me $189 for ( I declined) I did my research and called other Midas shops the price I was quoted for this was $115 a huge difference!!! My next issue they quoted new brakes for my son's care at over one thousand dollars ( a ford focus). I once again called other Midas shops in the area and other shops (advising them what this Midas stated and the price they quoted) and every single shop I called ( four in total) were shocked at this price and all quoted me between $430 to $445 to do this brake repair! My son's car is currently getting this work done at another shop as we speak! I would advise anyone not to go to this Midas unless you want to be up charged. I would hope I wasn't taken advantage of because I'm a woman but at this point I feel like this was the case. As a military veteran I am appalled at what occurred and I will never ever take any of my vehicles back to this particular Midas ever again!! I did appreciate the help John provided initially which lead me to come to this Midas in the first place!! However, since I never got to see him after he advised me initially I'm not sure he still works at this location but he was great as far as his integrity I can't say the same for anyone else I dealt with there. Please think twice before you go to this Midas and please especially if you are a woman do your research but avoid this place at all costs!!
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September 2023 by Corinne Vukasovich
Have gotten my oil changed here for a few years. When I was having an issue with my car I stopped by and Corey came out to look at it right away to make sure it was safe for me to be driving until I could get it fixed! Really appreciate all that they have done!
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September 2023 by Daniel Dixon
Cory and his team did an amazing job with the brakes on my van. The detail in the inspection was more detailed with pictures included. 100x better then the dealership when they did an inspection just a week prior. Appreciate the honesty and attention to detail. Now I know my new mechanic shop since moving to the area.Services: Tires
