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“Richard Keller was our tech. Very patient, informative, funny, and pleasant to deal with for myself and elderly parents. Great asset to your company and will recommend him if we ever need anyone out again. Explained everything to a T, answered all questions and them some. Couldn’t have done a better job.”
“I had my phone on DND or was driving when you called but a voice mail was always left. I only receive what I need, not anything I do not use or do not need replaced, yet. I am very happy with the service provided by Specialty Medical Equipment.”
“Our experience with Sun Medical was Great. The nursing home that our father went to submitted a request for a Sun Medical Bed & Wheelchair without submitting the request to Medicare, thus we were being charged monthly fees on our credit card. The Sun Medical Sales/Service rep Robert Leask was spectacularly helpful. Rob created the submission to Medicare on our behalf. We Later moved our father to a 2nd nursing home that already had an electric bed. Rob Leask was again very helpful by coordinating a pickup of the original bed during the Medicare approval process. Throughout our 2 month interaction, Rob's communication & updates were excellent. He provided same-day replies to my Emails & ALWAYS answers his phone.Rob Leask is the BEST sales/service rep that I have dealt with from any company, Sun Medical is lucky to have him.”
“Jeff and Rick gave me my mobility back today with no heads up my wife went in the location and they jumped on fixing the wheelchair immediately and All Pro gave me my mobility back when other stores couldn't or were to busy. Scott D”
“Although I've had issues with billing from corporate, this local facility is top notch in terms of customer service. Ask for Daniel!! He's knowledgeable and courteous.”
“Great service. I like that the showroom was clean and organized. Staff is courteous, helpful and they had what I needed when I needed it. I'm quite satisfied. I will go back.”
“I was in desperate need of a 4 wheeled walker. no Binsons locations had any in stock. Called at least 10 other Durable Medical Supply company’s and none had in stock. Med Suppy had them, gave my insurance info with my Doctors. Order. Then we hit a snag. Med supply requested 2 times to get chart notes needed info, I called doctor again. Finally got word from Lana at med supply they got all information they needed and I could pick up or have delivered.I really wrote this review to praise Lana, who kept me in the loop and kept re requesting required chart notes. Management she is a gem, take good care of her. Pleasant as could be!”
“Never having had to use a medical supply store before, I was not looking forward to the experience. I was so impressed with the service and professional help with the item I purchased. Andrea walked me thru all the steps in proper usage and was so cheerful and upbeat I forgot I was sick!”
“I appreciate lincare always making sure I’m getting what I need at the right time and the availability of services when I’m out of town I’m happy with them as my provider and will continue working with them.”
“The young lady that works here. God bless her I don't know her name but she is so patient with everyone and so kind and will help you with everything you ask for and she's so respectful.”
“I feel compelled to write a follow up here. After contacting the supervisor it was determined that the order I was told was shipped out the 14th was in fact NEVER received by the warehouse so most certainly not ever shipped from Texas as I was told. Chantal apologized and committed to following up with the staff to address how it was initially handled, the fact that I was not given the correct information and that I had to follow up a third time as they never got back to me after the second call I made. Additionally, she pulled some stock from the office and personally took the items to the local post office and I received them the very next day. I will see how the next order goes before a final decision on if they keep my business but this was very encouraging.”
“Exemplary customer service. They respond immediately to any communication. Perfect from order to shipping to delivery. Great prices, especially when they shoot a coupon my way. Impressive!”
“Helped me get CGM with ease and timely will always recommend this place. Also, helped my wife get a breast pump under a pinch. They had someone come to the house at 9:30pm the day the pump was delivered to them to drop it off. This shows the commitment they have to their customers. I will recommend them highly to everyone and anyone that could use their services.Side note, I want to say thank you to the team at AA Medical! Please make sure everyone there knows that you are greatly appreciated!!”
“Mr Ken was great and fixed the problem with the wheelchair with in a few minutes. We are so grateful for the expertise that he showed and also his kindness and courteous nature. Thank you so much!”
“My mom was just discharged from the hospital Friday with oxygen. I stopped by the Sterling Heights Binsons with some questions about her order, including a part she had not yet received. They were so incredibly helpful! They gave me all the information I needed as well as an extra oxygen tank. They truly went above and beyond. Nicholas, the manager, is extremely knowledgeable and customer oriented.”
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“I came in first thing in the morning after discovering the night before that TSA had damaged my CPAP by breaking the power button. Chris and the rest of Sleep Solutions instantly came to my rescue by laying out my options of what could be done. They were an amazing help in a time of need when my worst fear of not having a backup CPAP plan came true!”