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“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”
“This store is one of best store for buying anything for your home or outdoor.Almost every weekend I go to the store and buy something.Specifically for the tools.Last week I bought ryobi Cordless Battery Leaf Blower.Also I like their garden center. Thank you .”
“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”
“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”
“TIM the Manager at Home Depot (Troy) went above and beyond. What a great guy. Works well with his staff. It's nice to see that there is still great Customer service out there.”
“Stopped in to grab a furnace filter and saw a nice deal on a Milwaulkee right angle drill bit/ drill bits combo. Was helped by an older gentleman named Howard. I cut myself somehow and he took swift care to get me patched up before I left. Thank you Howard :)”
“I have been to a few TSC locations and I really like the store. I stopped in to get a few berry bushes and ended up with Kiwi, Aronia, Yellow Raspberry, purple Raspberry, Nanking Cherry, and a few others. There were also great deals on apple trees so I picked up a few of those. My son loves to see the baby ducks and chicks in the spring so we try to stop in to see them in the spring. Service is great and the cashier was very friendly. I highly recommend TSC and I have never been disappointed at this location.”
“I've had great experience with Russell Hardware. They have an excellent hardware selection and the staff is always very helpful. Recently, I walked in with a faulty door latch and Bill set me up on the spot with interim parts and got the latch working so I had a functional door lock while I wait for the lifetime warranty Baldwin parts to arrive. I'll definitely continue to use them as my go to hardware source. Thank you Bill & Russel Hardware!”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
“The window screens are not organized by the pricing tag underneath each clump, but rather haphazardly. It took a bit of digging around for my dad and I to find the correct roll for my needs.”
“I went in looking to buy Faux Wood Blinds and Jaci helped me make a custom order based on my measurements. The process was very easy and she made sure that I had covered all the details I needed. This store is always my go-to!”
“Came in for a beam had the isle it was in and bay number, unfortunately it was not in that place specified online. Hard to find employeees to help, I’m the anxious type haha but Evan came and saved the day very kind, patient cheerful. Give that man a raise. Will be back”
“We’ve had really nice work done by Yes Home Services in our house like our gorgeous Carrara bathroom. We also had all our windows and a French door replaced. They are beautiful, professionally installed and energy efficient.”
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“Exceptional service from sales staff and delivery team. Tom and Robert showed up , I was greeted and asked where I wanted the product placed . And was there before promised time . Keep up the good service Dilman .”