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September 2024 by Caitlin K.
Came here yesterday for busted glass on my passenger side mirror. Not only was service extremely prompt as they were able to take me right away, hardly a wait despite the fact they were quite busy, but very thorough service with multiple personnel inspecting and discussing the issue and repair solution. Everyone I interacted with was extremely friendly and kind, and they are clearly a knowledgeable, cohesive, and cooperative team that works well together. I was expecting to have to wait around all day, and then again for a second appointment to actually get the repair done. Imagine my surprise when they told me they had the part in stock, and they could make the repair straightaway. I was probably only waiting in the lounge for 30 minutes before they came in to tell me the job was done. Quick, quality work, excellent customer service, and a fair price too. Exceeded my expectations. I would not hesitate to return here if needed and would definitely recommend.
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April 2024 by Donald Lupo
Shout out and Kudo's to Mike and the Bill Fox Chevrolet Parts Team. One of my workers just bought a good used 2011 Chevy Cruz last week. This week, she accidentally locked the only key fab available inside the car. She didn't really have any money to buy a spare fab at this time. We asked the Service Parts team if they had a low cost solution to just unlock the door and they did. All we needed was the key part and not the fab. What a tremendous blessing you were to her and me as her Supervisor working to help.
I hope you're blessed ten fold on this one. Thanks again for making someone's day and week!
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January 2024 by connie rogers
Great customer service. I will go back
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November 2023 by John P.
Avoid this dealership at all costs. They gave my dad a hard time quite a while ago and I swore never to use them. I really wanted a dealer close to home, so I gave them another chance. Wrong move, they are still crooks.My lease is up on Monday, so I went in yesterday to do a buyout. The first thing the salesman said to us was that if you do a buyout through a dealer, by state law there is a $500 fee. That sucked, but OK let's get things rolling. We set up the financing and were gonna close today. This morning, I called GM Financial Leasing which is who is carrying the lease. (through Bill Fox) They said the $500 fee was BS and if you go back to the dealer who leased it to you there is no fee. Furthermore, she said that if they insisted on charging it to me, I was to file a complaint with GM. I thanked her and called the salesman (who was the same one that did the lease). I informed him and was blown off. He insisted that they were going to charge me. I then informed him that I'd be filing a complaint with GM and he said "Go ahead", and that I should do the buyout through GM Financial. I was furious and hung up. I immediately called the dealership back and asked for the general manager. I ended up having to leave a message and they have not gotten back to me.I caught them red-handed trying to rip me off for $500 and there is no question about that.THEY ARE CROOKS!
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October 2023 by Skylar C.
I love all of your fake 5 star reviews on google! Working with Bill Fox was the worst experience my husband have had thus far. They kept us waiting 6 months for a 2023 Blazer that was stuck in Mexico. Love American made cars! The car being stuck there was no one's fault obviously, but the sales reps (Keith and a sales rep who quit because all of her clients were obviously having the same problem as us) kept stringing us along. "One more week. Two more weeks, should be in soon" and then when we would get to the end of the timeline they gave us "oh, it's still not in. But I do have this Blazer on the lot that's ugly Yellow! Or oh I have this blazer that's going to be $120 more a month to lease." I asked them multiple times to work with us on pricing for a 2024 since they were starting to come on lots and they couldn't get me my 2023 and they refused. Keith actually stopped answering our emails! Only after stringing us along until October and us finding a 2024 Blazer on another lot did they say they were willing to work with us on 2024 pricing. Just a garbage dealership. We even gave them a chance after their repair department committed fraud against my in laws that the insurance caught when they reviewed the claim because they were claiming the parts going into their car were 10 times more expensive than they were. Will never ever ever forgive this place. Go to Hamilton Chevrolet and work with Debbie, she'll take fantastic care of you. Bill Fox - you guys are bums, and I'll be posting everywhere so as many people as possible know it
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August 2023 by Sarah S.
Truly horrible customer service in their service department. This service department is so backed up they needed 2-3 days to even run diagnostics, which was never communicated to me when making the appointment, and they don't offer rental vehicles to use during that timeframe as advertised due to the high demand and low supply. There are much more reliable, professional, and communicative Chevy dealerships in the area.
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July 2023 by Jabari P.
I worked with them to trade in my 2016 Chevrolet Malibu that had been in their custody for service for a week and a half and their service department was aware of the current state of the vehicle. After an appraisal of $7,775, I worked with the dealership to solidify the purchase of a 2024 Chevrolet Trax and put a deposit on one. On the day the Trax arrives on the lot, and after they called me to make arrangements pick it up, I get a follow up call stating that they won't honor the appraisal because they were unaware of the state of the vehicle (after having it in their possession for a week and a half), and the original appraisal was pending a mechanical inspection, and that caveat was not mentioned to me verbally or in writing. They also state that it's not running when I drove the vehicle onto their lot under its own power. In a discussion with the general sales manager, I asked if they had the security footage, both of me driving the car onto the lot, and of my receiving the appraisal offer sans the cover letter they claim states the requirement for a mechanical inspection, and he declined to explore this.They refused to honor the appraisal after I'd agreed to purchase a new vehicle, put down a deposit and moved money around for the down payment, and switched put the Trax onto my insurance policy (all prerequisites to purchase a vehicle). As a result, I've been without a vehicle for a week and a half, operating under good faith that the appraisal would be honored and I would be purchasing a new vehicle, and they pulled the rug out from under me at the 11th hour.This treatment was especially surprising since I've purchased two used vehicles from them previously, and I'd like to think they'd honor their agreements for loyal customers. I will be taking all my automotive business elsewhere moving forward. I am extremely disappointed in this experience, and I'll be filing a formal complaint with General Motors about the deceptive business practices I experienced at this dealership.they also charged me $165 to pull codes and didn't identify any issues.
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July 2023 by Summer P.
Find a different dealership! My husband and I have previously purchased two vehicles from this location and we had decent experiences in the past. I don't know what has changed with their staffing, but we recently had one of the worst customer service experiences we have ever had when dealing with a dealership.This dealership appraised one of our vehicles and provided a written quote that stated "Instant Offer." However when we made plans to come finalize the trade, just a day later, they called back and said that they incorrectly appraised the vehicle. They were unapologetic and said we should have received a cover letter explaining the offer was pending. We have the paperwork and did NOT receive a cover letter.This dealership acted in bad faith and they should have stood by their offer since they apparently made a mistake in their original appraisal and also failed to provide proper documentation.
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July 2023 by Jacey Milford
We love bill fox!!!!
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June 2023 by Amber H.
Horrible customer service, just bout my car 6 months ago. Took it for a oil change and I was told it was leaking oil and it had been there for a while. Took it back to the dealership explained by law they have to tell you everything that is wrong with the vehicle. The gentleman that assisted me was there's no proof that it was like that when we sold it. I explained there is no proof that it happened after I purchased the car. They wouldn't even look at it to see if it was their problem or not. I'm not paying 165$ for you to open up the hood. I don't even have 100,000 miles on my car. Don't buy a car here. There's better places with better deals.
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January 2023 by Mohanie Bhajan
I’ve been coming here for years. I moved about 20mins away and I still choose to drive to this dealership for my service needs. Friendly staff especially the shuttle drivers
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January 2023 by Khloe M.
Re did my engine under warranty now that I'm not under warranty my truck is about to explode and they're telling me nothing is wrong with my truck
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February 2022 by Louie A.
DANGER!!! WARNING!!! I serviced my 2017 Chevy Equinox here and my vehicle drove all the way home with 3 out of 5 wheel lug nuts. The rest of the vehicles wheel bolts were not all tightened correctly. This puts the driver at risk as well as the risk of danger to other drivers on the road. Dealer had to send repairmen to my home to replace the wheel locks and a missing lug nut. While I had my Silverado here for an oil change, they told me the oil cooler lines needed to be replaced because they were leaking. After the 3-day repair that was supposed to be a few hours the truck began to idle roughly. A couple weeks go by and now, my truck with 34,500 miles needs to have a new engine installed with no anticipated day of repair. Not only did you lose a customer who purchased 2 new vehicles, but GM lost a customer who will not return to any GM dealerships to buy another vehicle after our absolute disgustingly rude experience at Bill Fox Chevrolet.
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December 2021 by Vanessa Sanchez
Joe D is the man when it comes to getting a car. He is not pushy with anything, he is very up front and honest. He asks what you are looking for and will crunch some numbers and before you know it he’s getting you into the car you want!
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December 2021 by Cindy Provenzano
Fred George was extremely helpful and professional in the buying process of my Equinox LT. He was very clear about the pricing and there were no surprises upon delivery. The dealership is clean and comfortable and there is an overall “can do” approach toward customer service. I would highly recommend friends and family to Fred George for their next Chevrolet vehicle.
