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July 2024 by Cynthia VanHout
Wonderful experience! My husband had cataract surgery though the doctors here, and they explained everything and great results.
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April 2024 by L Foster
I was a new patient yesterday. I requested to NOT to be dilated. But the tech did it anyways. I drove my self there and had to have my Partner come collect me since I would not see clear enough to drive. It didn't wear off for 6 hrs. I am still very upset and I am not paying for the services.
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January 2023 by Elisha Foley
I ordered new eyeglasses and a re-order of contacts. My glasses took over 4 weeks to come in. Contacts apparently are on back order. Very disappointed with the whole Balian process.
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January 2023 by Mike P
I have a bill in collections because Connie didn't finish my paper work when she charged my credit card a year ago. September 13, 2021 at 4:15 p.m.. I have bill collectors calling because these people can't do their job. I have called office seven times in last two weeks and no one will help me.
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January 2023 by LJ Mac
I have been going to MEI for a year. I have had to go to the Rochester location as my local MEI has a new Doctor and does not take my insurance. Let me start by saying the Doctor I saw at the Rochester location was great. The staff however is horrendous. The staff person who saw me first and had to test my eyes ( I have severe nearsightedness and have vision impairment) she was singing loudly while putting drops in my eyes and she did not know the equipment. She was singing and dancing in the room I was in and I wanted to leave but i needed to see the Doctor. I was mortified. She was testing my eyes for dryness and could not figure out what to do. She was singing. I saw the Doctor finally and upon checking out the front line staff were loudly gossiping about their clients and talking so poorly about the patients and the Doctor’s. I just paid and will never go back. This place is a catastrophe.
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January 2023 by Lauren Lambert
The doctors here are great! I've been seeing them for as long as I can remember. And it saddens me that I will now need to find a different eye doctor after all these years.For those of you that don't know, especially those of you that are currently patients that they didn't bother informing (like me), they were purchased or merged with the Michigan Eye Institute. This is when everything went downhill.They jacked their prices up SO much.If you are one of their current patients and haven't been seen since this acquisition, DO NOT expect your bill to be anywhere near what it ever was before. My bill was almost 140% MORE than it ever was in the past. And I have all my previous bills to compare it to. This is mostly attributed to the fact that they are billing for things now that they never did before. Nickle and diming at its best!Its sad that when businesses change hands that things go downhill like this. And it is especially sad for the doctors, who are great doctors.Because they are going to lose patients because of it.They are certainly losing me as a patient. And I know of others that used to see them as well that have decided to go elsewhere for this same exact reason.I also thinks it's important to note that I spoke with the corporate office's billing department which was of zero help. They directed me to the office phone number. At least they were kind.I spoke with the local office's billing person and all she could do is make excuses and did everything just short of calling me a liar. Little did she know, I had all my old bills in front of me. She was rude.
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January 2022 by Brenda Tuttle
You often have to wait a little, but that’s okay because they are so thorough. The doctors are not hurrying to get rid of you and genuinely care. We drive 30 miles and would drive further just because we think they are the best.
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July 2021 by Dawn Timoszyk
My daughter has had a sore eye for the last few days and woke up today with a painful, puffy eye... I called and talked to a wonderful receptionist and then was transferred to book an appointment and the very rude person scheduling the appointment said she could see us in APRIL - it is SEPTEMBER... that is 8 months away! I told her she eye was swollen so we couldn't wait and she laughed.... really? You could be the best doctor but when you have a receptionist like that it really doesn't matter!
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July 2020 by Carol Schaedel
My family has been going to Balian Eye Center for over 30 years. We love the professionalism. The doctors and staff are all great. The optical center is great, too. They have lots of frames to pick from and are very helpful.
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July 2020 by Wendy Larson
I was seen here today as an emergency situation. They got me in to be seen within 2 hours of my call. Dr. Raphtis was very nice and he was informative. If I didn't have my own eye doctor, I would consider going here on a regular basis.
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July 2020 by Bryan Moore
I had PRK surgery performed my Dr. Mike E. Raphtis back in 1999 and my eyesight is still great! Keep up the good work guys.
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July 2020 by Lisa Reed
Doctors are great. The billing department lacks tact and understanding and took a simple question and managed to escalate it into a full blown argument. Very poor customer skills. Note: when going there be fully prepared to wait for 1 to 1.5 hours as they are never ever prompt or on time.
Would absolutely go elsewhere but...as previously indicated the doctors are good.
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July 2019 by R D
If you like long waits and unfriendly front desk staff you'll love Balian
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July 2019 by Bc
First impressions are a big deal in business. This place might have educated doctors, but lack in customer service and first impressions. I called to schedule an appointment back in February for May 3rd with Dr. Rapthis (today). Pretty booked up, must be a good place. I arrived at the front counter only for the lady to notify me Dr. Rapthis was not in the office today. He has been recommended by 3 people to me, so I specially asked for him. She tells me there is no note of this and tries to get me to see a different doctor, no. The lady then rescheduled my appointment and I find out they have the wrong phone number too. This place comes off as very chaotic and unorganized. I’m scratching my head debating if I should show up for my appointment or go somewhere else. First impressions are EVERYTHING!
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July 2019 by Gary Molnar
Dr. Johnson will freely give the technical background regarding the mechanics of how the eye functions. It was an informative visit.
Ask for an Rx for reading glasses if you need glasses to read or use the computer. Reading glasses are an improvement over using progressive lenses.