-
October 2024 by Nathanyel Dunn
I moved into a new rental and the previous tentant did not cancel their xfinity internet, so I had to go to the store with proof that I was now living their so I could get my service transferred to the address. After about 15 minutes, the old internet account was cancelled and my internet was up and running at the new address. The internet worked great for about 2 days, then without warning, my internet stopped working because it had been cancelled during the transfer process by the employee helping me.
I went back to the store and was helped by Nick. As he checked out what was going on with my service, he was able to see just how many steps had been skipped during my previous visit, causing my entire account to be cancelled and me having to sign up as a new customer. I paid $45 for my monthly prepaid service during the first visit to get my wifi up and running at my new address; however, after it had been cancelled WITHOUT MY KNOWLEDGE OR REQUEST I then had to pay an additional $45 for 30 days just 4 days later. Everything is up and running now, thanks to Nick. Had I just had the experience I did during the second visit I would be giving 5 stars for the great service I received but my internet being completely cancelled because the first employee who helped me seemed to not know what he was doing made the process unnecessarily long and complicated.
-
October 2024 by Jeff Brown
Well, I'm genuinely torn with this review. NEGATIVE stars needs to be an option!!! Visting from TX, I walked into a storefront, expecting help navigating my mother through advertised Sr relief, fixed income basic internet. Instead of being walked through the process, we had to "check in" to be "helped." Help consisted of a paper being shoved in my mother's face without an offer of guidance. "Call this number." Circle back to 1.5 hours of endless automated help while mom is BAWLING in the parking lot. Finally got it sorted. The original salesmen ducks me when I walk back in to get the modem. Got the modem no problem, (kudos, next guy after "signing in" AGAIN) Modem in hand we drive the 15 miles back home, guaranteed plug and play leaving the store. ANOTHER 45 minutes of automation to reach a human, yields a 3 hour tech support call that FINALLY garners a result. And my aging mother is supposed to navigate this knowing nothing about tech? Step your support you lecherous swine. Guess what happens when you call SPECTRUM?!?!?! A HUMAN answers the phone IN AMERICA. No script, no press 9 to speak to Alladin, just an AMERICAN who speaks clear, concise English that isn't forced to stick to a script. Glad your customer service isn't time sensitive...
-
October 2024 by Jhena Limon
My brother and I have always received great customer service from this branch. We've had Xfinity for years now, and even though we moved a few more miles further in the last 2 years, we take our time to drive all the way here because of the great consistency of positive experience we receive everytime we visit for any issues and/or concerns regarding our internet and mobile services.
Today, Scott accommodated us and we're so grateful to have been assisted by someone so well-informed and upfront about what we need to know and what we have to do. It was overall a fun and informative interaction and definitely made our day.
-
October 2024 by Andrew
I signed up for a month to month, no contract account, for WiFi. After I closed my account and moved out of state, I received a bill a month later. I was told I was on a 1-year contract and had a fee for breaking my contract. Xfinity is a scammed business. Stay far away…
-
September 2024 by ahmad alnubani
I would stay away from this location, very bad customer service and very stuck up. Also if you end up making an account with them make sure they mention all the hidden fees because they will act like there isn’t any. The 30 day trial period they just catch you with it they don’t go by their promises. Also they don’t take any accountability if they send defective modems.
-
September 2024 by Mohamad E
After dealing with a series of issues with Xfinity's customer service, I made the decision to switch to AT&T. Here's what happened with Xfinity: I signed up for a new account and they sent me a modem, which turned out to be defective. I spent over 3 hours trying to set it up with a customer service rep over the phone, but they couldn’t fix the issue. Eventually, I requested a technician to come and check the problem in person.
The catch? They never mentioned there would be a service fee for the visit. When I checked my account a few days later, I was shocked to see a service fee had been added. I tried contacting their customer service but spent over 24 hours in the online queue with no success. It felt impossible to reach anyone, so I went to the Xfinity store, hoping to speak with someone in person.
When I explained that the issue was a faulty modem that they had sent me (confirmed by the technician), I kindly requested they waive the fee. I had expected some level of accountability since the fault was entirely theirs. Instead, I was met with rude, dismissive staff and management at the store, who seemed indifferent about losing me as a customer.
I decided that was enough. The service was unreliable, the customer support was awful, and they clearly didn't value me as a customer. I switched to AT&T and haven’t looked back. If you're considering Xfinity, just be aware of potential hidden fees, malfunctioning equipment, and a frustrating customer service experience. AT&T has been a breath of fresh air in comparison.
-
September 2024 by Trevor Downie
I worked with Ryan to get service for my new residence. He was very knowledgeable, and made the process seamless and easy. Thanks Ryan!
-
September 2024 by Mark Fallows
I have been a Comcast customer from the beginning. My nephew is a senior customer support specialist with Comcast. He travels all over the country giving presentations to executive staff. I asked him why Comcast always has a bad reputation. He stated that they have had a monopoly on the market for a very long time. And when you dominate a service, you can generally do as you please without repercussions. He also stated that as Comcast is meeting so much competition, the company has had to rethink their business strategies by reducing operating costs. We are no longer the big kid on the block
-
September 2024 by Mike Gray
The store manager told me, after I informed him that I have been without internet for 30 hours (which Xfinity caused by cutting into their own line);
“Yeah living without the internet isn’t that bad” and followed up with my question of “are you serious”, stated, “yeah I just use my phone”
Such a lack of integrity and willingness to lie to a customers face is completely unacceptable
Also, Xfinity, why is one of your store managers not using the service you provide?
-
July 2024 by Scott Alan Blanchard
Pretty nice
Too long to wait
I felt as though I wasn’t truly cared for/about…just being sold to. ?
-
May 2024 by Paul Pulte
The Greater. (Laaquandra) at this location is Excellent, courteous, efficient & knowledgeable. Give her a raise,or at least a Bonus.Great Job. !!!!
-
April 2024 by Matthew D
Incredibly rude woman working here. Was extremely rude for no reason whatsoever. It literally made no sense. Rest of the place didn’t seem to care, either. Ended up going to a different Xfinity location & they couldn’t believe how I was treated at this location.
-
February 2024 by jiamei sun
Trash Xfinity service
-
February 2024 by Universal Acquisitions LLC
I have dealt with hundreds of companies in dozens of countries. No one holds a candle to Xfinity and the pure ineptness, lack of communication, the multiple intentional layers, not to help people but to discourage them.....And I'm sure it works like a charm. I take a step back and it's amazing....I pay these people $170 a month for 20 years and you would think that kind of commitment would produce a result. I assure you you will never win with them save yourself a lifetime of headaches get AT&T. There's kids and dogs walking over one of their cut lines on the sidewalk in front of my home, priceless... Three Xfinity forums and 2 hours minimum on the phone I'm sitting here staring at it 7 days later. Way to care about your people Xfinity.
-
January 2024 by Ahmed Anwarullah
I had an outstanding experience with Kenyatta and Philip at Xfinity. Kenyatta's professionalism and attention to detail, along with Philip's guidance during a stressful situation, made my interaction exceptional. Together, they demonstrated a high standard of customer service, resolving my issues and instilling confidence in my choice of services. I extend my sincere appreciation to both for their dedication and commitment.
