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February 2024 by Chris Huber
Had an appointment Dr. Gruden, he was very thorough and friendly. He also helped me pick out my frames because I had no idea which ones to get. I like the place. I'll update once I get my glasses.
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February 2024 by John Panone
I need my eyeglass frame replaced because it was damaged. I called ahead and had the frame reserved for me. When I came in I was helped immediately and within a few minutes, had my existing lenses placed in the new frame. I received great help from Angela.
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February 2024 by Amber Benincasa
Great customer service very polite and kid friendly. Quick exam yet through Dr Gruden was very patient and attentive to my care.
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February 2024 by Harold
Prompt service, answered all questions.
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January 2024 by Kathy Meehan
Had a great experience at the Rochester location. I thought i only had time to pick out frames since that takes me forever, but they were able to also slip me in for an appointment! Got it all done and glasses ordered!
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January 2024 by Manuel Montoya Reyna
Good attention to the client , I liked that
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December 2023 by Kyle Beardmore
The best eye care place I've ever found. Dr. Gruden is a top notch optometrist, highly recommended this place.
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December 2023 by N. D.
Always a pleasurable experience
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November 2023 by Nancy Thacker
The staff is friendly, knowledgeable and helpful. Dr. Gruden is really great and goes above and beyond to answer your questions and help with any issues. Highly recommend!
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October 2023 by Alexandria Blimka
From the time I walked in to the time that I walked out, I was exceptionally pleased with my whole experience. I had an account previously with this store under my maiden name but I wasn't entirely sure how to go about merging the account before scheduling a last minute appointment the following day. So I just made a new account under my new married name and was fully prepared to need to make some adjustments with the accounts when I walked in, but Raheema had recognized my account through my e-mail and merged the accounts for me before I'd even gotten there! I thought that was simply amazing and she was honestly so sweet and friendly in addition to her top tier efficiency.Then, I was seen by Doctor Spitler. The questions that he asked and the way he tested my vision was so efficient and clear, it was the very first time I ever felt SURE about my answers. Usually at the end of an eye exam I would be left feeling if I made the right choices, but overall I'm so so happy with my experience yesterday! Raheema and Dr. Spitler were truly great!
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October 2023 by Zoelife913 H
From the time I walked in the door, I was pleasantly greeted by staff. The doctor was amazing and his “bedside manner” was unmatched! He asked me questions about my vision and what were my intentions and goals for the visit. Thank you Visionworks! You did an amazing job. I will be bringing my entire family for eye exams. This will definitely be my family for exams and glasses!
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September 2023 by Michele Turner
Love the feeling of being acknowledgment when you walk into a business. They remember you from your prior visit
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July 2023 by Debbie Gouin
I was going to switch my vision works in Rochester, to the 14 Mile road store. Because it's closer for me. But I always have such a great experience, and they take such good care of me, at the Rochester store, I do not want to switch, because they make me feel important. And they laugh and talk with me not just as a customer, but like I was a friend to them.
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May 2023 by Carrie F
Very kind staff, doctor has great bedside manner and is great with both kids and adults. Very welcoming and calm atmosphere.
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April 2023 by Pallavi Chavan
Very poor service and communication. They made a mistake on the first pair, no communication regrading order pickup. Later we had to contact them and they send it back for fixing their mistake, no update again. The whole process took more than 4 weeks. Unacceptable, especially this location.