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“LOCATION/BUILDING:
Easy to locate. The building is dated and the parking lot needs upgrading but decent/manageable!
Inside was very clean and SUPER calm and quiet. There were a few people there when leaving but coming in there weren't a bunch of people and animals on top of each other.
STAFF (Phone and In Person)
Kind, professional, and patient
SERVICE:
I was recommended through Petco, so I booked through Vetco website.
The check-in process was super quick and simple. As a first-time client and wellness checkup, no paperwork was necessary for me. I was asked for my basic contact information.
A separate small room for the doctor, patient, and owner is designated for the appointment.
Wellness Visit - Satisfactory (:
Dr. McLaughlin was kind and gentle.
I learned a few things from him. After answering a few questions, he asked if there were any specific concerns. As someone completely new to the whole process, I was 100% sure on what to ask. I did communicate this. I was hoping for a tad bit more information on basics (do's, don'ts, general about info, things I could expect, etc.)
Even pamphlets or a link for first-timers to get information based on the animal would be super helpful.
I just felt like I didn't have all the knowledge to equip me if that makes sense. (I did some research but nowadays everyone has an opinion and it's helpful to hear what is accurate directly from a reputable source.)
Checkout:
I was asked for my Petco member info to confirm. A promo was used but there was a small fee that was a small surprise. It is not mentioned in the coupon terms and conditions, so informing clients during the check-in would be helpful. It was no biggie though, just a suggestion. (:
PRICING:
Affordable vaccines under $100.00
OVERALL:
Good experience! I'm super grateful to everyone for the service and information!”
“Absolute best Vet I have used in years. So glad I found a local vet when I moved that was as good as these folks and Dr T are. I fully trust them with my dog and highly recommend their services to anyone who is looking for care for their pet.”
“I've taken my cat here a handful of times and have had excellent service, the staff always treats my cat so well and loves on her every time , I visited two weeks ago and have had two follow up calls to check on her, they truly care for their patients”
“We frequently leave our cat here during our long trips away, and they take great care of our cat. Reasonably priced and friendly staff. You can sleep easy knowing your pet is being taken great care of.”
“After visiting 2 other vets in the area and getting no answers to why my baby wasn't eating properly and losing weight. After the doctors thorough exam and thoughtfully listening to what was going on. She can tell right away by examining his neck the way hes swallowing hes uncomfotable..intuitive yes,, experience. Yes. next says xray in order first then do one lab that wasn't included in the 2 previous visits. Unfortunately the xray said it all. Very thoughtful kind and compassionate through the whole tragic ordeal. Not to mention the first doctor HAD done an xray.. 4 months previously and did NOT see anything abnormal?? Thank you North Hill for your skill and humanity. RIP my baby”
“I've been visiting this clinic with my dog for the past five years and have always had a positive experience. Dr. Pytel is exceptionally polite and has a knack for pinpointing the underlying issues with my dog's health. I would highly recommend this place to anyone in search of a reliable vet in the area.”
“Friendly staff and they keep the building clean the animals are taken for walks by people Who volunteer their time if you have any time go sign up what is an hour a week?”
“Dr. Easton was wonderful ❤️ she explained everything so I understood. She didn't push any extra tests or surgery, And gave me the peace of mind I needed about my dogs cataracts. Friendly caring staff and doctor. It's a good feeling knowing my Milo is in good hands.”
“We’ve been taking our senior huskies to this location for years. We switched from a more convenient location for the great service and staff in Rochester. They have always made an effort to get our pets seen with urgency and taken good care of them. Thank you Banfield of Rochester! ❤️”
Open 24 hours
278 E Auburn Rd, Rochester Hills
Veterinarians
“I had to put my baby boy to sleep last week and all of the staff were so supportive and helpful during this traumatic experience. I can’t say enough good things, thank you to everyone who was so sweet and helpful during this very hard time. And thank you for this card ❤️”
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“I appreciated the staff, the resources and the time. We have a difficult patient (very anxious dog) and were having issues that could not easily be explained. The team took their time to explore all avenues and call in resources to diagnosis the issue. They remained transparent and communicative all aspects.”