-
September 2023 by Surajit Mandal
Friendly stuff. My rental truck was not cleaned though. The driver seat was malfunctioning. It will not adjust. It was very difficult for me to drive. When it was returned and the issue was told, they said they are aware of the issue and that the seat probably needs to be repaced.
-
July 2023 by Sharareh Shahrouzi
Good service
-
May 2022 by rundetroit !
Called about 1 month ago to reserve a van to move kid back home from college. This has got to be the best service for any U-haul I've been at.Keep you the great customer service
-
August 2021 by John Laswell
I've been here several times. It typically takes a lot longer to check out than I expect, but the equipment has always worked, and the people are friendly. The pricing seems good for everything but car dollies. Not sure why a 2 wheel car dolly for a few hours costs more than other trailers, vans, and most trucks.
-
July 2021 by David Evans
U-Haul itself is a very good truck rental company that does care about the customers and what happens to them and they’re property while using their vehicles. Although I can’t say that for this particular location and it’s ownership. The truck I rented the guy had to call and ask if the person seen what time it was and if they were on there way to bring the truck back. I got the feeling they use the trucks for personal reasons. I ended up being upgraded to an 17” truck from 15” since he didn’t want to have me waiting so I was thinking ok THanKY0U no problems then same price. 1st off I knew things was wrong when my self check in told me I had to go in that’s how I knew the truck was not there. Second as he brings the truck out for me he gives me the news of the gear shift alignment doesn’t work so you basically listen to the clicks to guess what gear your in. At this point I’m stuck got to move my son out of college apartment behind schedule already. The gear was a mess I made sure to get all the protection on the truck cause I didn’t know what to expect. I set my estimate miles at 180 just going to be 140 miles add in extra just in case. Now on the road the truck steering was so bad that you couldn’t take your eyes off the road for a second due to the steering needing an alignment. The shocks, I drove plenty of these trucks this was the first time I actually felt like I was getting car sick I my entire life because of of bad I was getting jerked and shaken around in this truck. Once all said in done I rented it for 24 hours I turned it in an half hour early. I know the routine they come out get the gas look around scan it in. Nobody did nothing because they didn’t want to go out in the rain. They just said you good we’ll do it later. I check my app all day they never checked it in. Then at like 9am the next day the guy calls me telling me did I bring t he e truck back I said 10:30am he was like no your supposed to have it back now that’s when I knew that they are unprofessional I turned the truck in yesterday at 10:30a he then started drilling me what location I had to pull the reservation up and tell him then he says let me go find it. Then instead of charging me my actual miles which would be less than my estimated the charge me the miles I said 180 costing my bill at $200 almost. BOTTOM LINE STAY AWAY EVEN IF YOUR DESPERATE ITS NOT WORTH YOUR LIFE OR THE FRUSTRATION.
-
June 2021 by Detroit Y.
STAY AWAY FROM THIS LOCATION. They should really make an option to give zero stars. This was a complete nightmare of an experience and we lost an entire day because of this location. We avoided this location because it had such poor reviews but the hub landed us here after we scheduled for 7am. Suddenly they didn't have enough trailers and our time was moved to 2pm. Except when we arrived at 2, some idiot hadn't returned their trailer from out of state and wasn't going to be back until 230. Except then it was 310 and they said they were 20 minutes out. Absolutely joke. We ended up leaving without the trailer and will never come back to this location or probably uhaul altogether. Moving is stressful enough. If you want the entire experience to be a nightmare, go here.
-
October 2020 by Jason Hawil
Was charged an extra two days after returning the truck. Talked to the owner said he would refund me for the issue on there end and they haven't for the last two weeks. Every time I call I get the same run around, I feel like they're robbing people's money now!STEER CLEAR GO TO A DIFFERENT UHAUL OR MOVING COMPANY!
-
May 2019 by Erich Sawaya
Very helpful and accomodating service.
-
February 2019 by Raul Galindo
Great price
-
November 2018 by Francesco Bacchelli
Courtesy and efficiency
-
February 2018 by Dina Aitonean
Very good service
-
January 2018 by shelby g
Called to find a truck for one of my customers. They didn't have one but the associate looked it up and got her a truck somewhere else. Excellent service.
-
November 2017 by Juice Wayne
This one guy at this office is absolutely no help. Doesn't care to help at all . I asked for help with a truck rental. He just says “noâ€. I asked another question he says “no†followed by 30 seconds of silence. Didn't care to get my problem resolved or to try to locate a truck for me or tell me when I can get one. People like this don't deserve a job. There's people out there who want to work and will do the job a million times better. I wish I could give zero stars
-
June 2017 by Marsha Brown
Five stars - excellent
-
May 2016 by vengance onu
Same bait and switch happened to me. U Haul sucks
