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December 2023 by David A. Koski
Overall positive but the only error on U-Haul’s end is that the equipment inside the vehicle (heating and cooling) had to be rigged by manually holding the fan handle down in order to get the fan to turn on as it wouldn’t on its own. So you can imagine traveling 1,500+ miles from Michigan to Florida was rather annoying and inconvenient at times. When you had to hold and press the knob handle down (not up lol), I had to adjust the fan vents using my other hand, so they would properly ventilate the cabin. Therefore you couldn’t drive using both hands. Once it heated or cooled depending the time of day, then you could drive with your left hand and hold the handle down with your right so you could operate the temperature and fan as needed.Uhaul needs to check these things for proper use before issuing vehicles to any customers prior to long travels. I didn’t discover this until well into my trip from Michigan to Florida and chose to deal with it versus having to unload the entire truck to another. I can be reached to cordially discuss. However it was nice to do a truck share by hitching a trailer which reduced my entire bill significantly. For that I thank Uhaul for the opportunity to do so. Thank you kindly.
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December 2023 by Joseph Haddad
The General Manager, Bethany, and her associate Mike, were absolutely the best to work with. I originally rented a trailer and when my side-by-side did not fit, Bethany quickly resolved the issue by immediately setting me up with an Auto Transport Trailer. She was very professional and courteous and "saved the day" as I had a short window to drop off my unit for repair. This is my absolute favorite location to rent equipment, the staff and the General Manager are top-notch! Thanks, Joe Haddad
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December 2023 by John S Ross
easy to rent
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December 2023 by Robert F. Walker
Rental of a 26 foot Truck, was Clean, easy to drive, worked great for our ONE-DAY MOVE across East side to west side of Orion Township, Michigan
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December 2023 by Ann-Margaret Kovie
Everyone at this store was polite and amazing to work with! Had the vehicle we needed. Highly recommend ?
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October 2023 by Miesh Wills
They treat you like a criminal for a truck being 5 minutes late. Regardless of previously renting trucks every weekend for months.Tell you incorrect times, disorganized. Cut you off mid-sentence while at the counter to answer and deal with a phone call. Yet whenever I call, I'm put on hold for up to 15 minutes.Trucks decent, but go somewhere that will treat you with respect.
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September 2023 by Holly Herrick
For years I have been renting Uhaul trailers from this location. Can I just say the customer service is Amazing!! Bethany is the manager and is exceptional- then add Mike, Frank, Hunter & Noah into the mix…. What a team! I absolutely appreciate all the help & assistance. Uhaul has been a key component to my business. What a great company!
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September 2023 by Jason Gould
The lady that helped me this morning with my propane refill was over the top nice and helpful.
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August 2023 by Vince Thompson
Don’t treat your regular customers like criminals. Taking a picture of my drivers license and having me on your security cameras should be enough to rent a trailer.
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January 2023 by VENU BAYAPATI
They gave very old vehicle, it was too noisy and vehicle was shaking while driving. Scary experience. The fuel efficiency is very bad, had to pay for 4 gallons, just for 26 miles.
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December 2022 by Jennifer F.
I used the facilities for a few months. I really wanted a temperature controlled unit so I knew my stuff would be safe and kept out of moisture. This place is super clean. Someone is always cleaning which I super appreciated. Cameras for security. Big open garage to move stuff in and out out of the elements. I've always dealt with friendly people there but I know everyone has different experiences with service depending on their own mood and day, just have patience going in and it'll be fine. My onllyyyy issue was that no matter how many times you checked in or swipes your card or whatever, the alarm in your unit will go off when you open it, then they come on the speaker and say to check in, which I already did. This locked me out of the garage a couple times which was inconvenient to say the least and my reason for 4 stars. I loved the ease of moving out and I moved out 2 days before the end of the month and I was NOT charged on the 1st, was very pleased with closing out my unit so easily, top notch there. Now I'm in the Upper Peninsula where NO temperature controlled storage exists, maybe this U-Haul needs to open one, ;) Thanks for the goodness!
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December 2022 by sean hodges
Was told 54 for propane tank and they don't swap only sell you another will never go there again when I can get a refill for $18
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October 2022 by Lagor_Nai
Drivers: dock is on the NE corner of building. Enter off of Tienken Rd just easy of building.Quick load/unload.
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October 2022 by Alex Paolella
Nice units, but raised the price on me three times in 3 years, not enough help at the front desk, not great customer service, cannot reach the location by phone—outsourced to call center. Good not great.
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August 2022 by Paul Phillips
They said the tank was exactly half full- why do I get the feeling that if the needle was same distance other way, they wouldn’t have let it go
