-
April 2024 by Google Reviewer
Alcohol at a gym that is supposed to focus on health. Kids around at a pool with alcohol. No thanks. Cancelling my membership.
-
March 2024 by Sam Jarbo
Lifetime used to be the cream of the crop and the best gym option in Michigan by a country mile. That has drastically changed in the last 4-5 years. This Lifetime in particular was always clean, the employees were always polite, and the infrastructure was kept up to date. Now, the locker rooms, bathrooms, pool, etc. are always dirty and not kept up well, the employees are rude, non-understanding and impatient, and the common areas, basketball courts, and pool haven’t been updated since the early 2000s. It is my opinion that this particular lifetime location is watering down the quality of their basketball courts because they are trying to either abolish the basketball clientele by refusing to update the courts, or they are transforming the basketball courts to pickle ball, even though have 8+ tennis courts they are seldom used. This is not the once amazing, clean, 24-hour gym it used to be. There has been a basketball rim broken for about 8 years now and they have refused to fix it. The quality has gone out the window.
-
March 2024 by Maryann
Loved it until they kept hiking the price for current members. Just not worth it anymore
-
March 2024 by Kimberly Servantes
This is such a hard review to write but I feel it should be done. This location in particular has some very interesting ways of communicating changes to the members. After many years of being a supportive member of this club I had my prices hiked twice in one year while also having services and privileges taken away. I spoke with people multiple times on phone calls and in person to confirm the changes and what my new terms of service were. I was given conflicting information after inquiring about the changes and asking for a confirmation that the price and changes were set for the calendar year. I was told by the membership desk they were secured at the price for the year. Four months later they hiked the price again and then added nothing back after already taking liberties to change the terms not even a calendar year ago. I tried to address them about being disappointed. I believed they should have made some sort of accommodation and showed some accountability for telling me the price was set for the year. If I would have known they looked to change it again I would have put it on hold until the months I could actually use it and decided then how to proceed. I made the choice to keep supporting them with full fees because the price was reasonable and we had spoken on it. I was met with a lot of very condescending responses and no one seemed to care and just told me to pay all the fees and I couldn’t cancel for another month and just a lot of power playing. It’s really frustrating after treating them with respect and support to be met with so much arrogance. Even worse my kids are so disappointed we won’t be back this summer, but I don’t see how I can keep them connected to my accounts when they make the terms and pricing so unsecured. Canceling was one of the hardest choices because I saw this club as part of our community and really appreciate so many connections we made there. The fact that I had not paused my membership hardly at all over the pandemic and inflation years while hardly using the club meant nothing to them. As a local business owner and member of the chamber this is not how good people do business in Rochester. This is how sharks do business. From how they conducted themselves with me I have come to the conclusion they don’t have much respect for their clients and don’t appreciate long term customers. At these prices you almost could go to a country club alternatively, but I believe the security would be better and the help would be more respectful.
-
March 2024 by Chris Coppins
I have been a Lifetime member for most of the past 14 years. Since I’ve joined, they keep taking away services, but still increasing prices. One of the reasons I joined was so I could work out at night after work (after midnight), but they started closing Rochester at night, told me to go to a different location. Who really wants to drive an extra 10+ miles? Now ALL locations are closed at night. Let me get this right, charge you more, take away hours/availability. Almost seems illegal, breach of the contract I signed. I took my family off since they weren’t really using it (save a couple bucks), but because I changed something, I now have to pay for a “signature membership “. AKA pay more per month. I like to play racquetball, took those courts out, but I’m still paying. They took away half of the equipment to make room for alpha and GTX classes, but now I have to wait to get on a machine. But my rates have increased, and I have to listen to their blaring music (other people workout you realize and want to be able to hear themselves think). Haven’t updated most of the weight equipment since I’ve been there. But you can always find a sign up on a broken machine. I’ve tried the yoga studio, but the music was so loud, the teacher had to yell. A lot. Poor instruction. Not exactly a relaxing experience. I actually go to a local studio instead. The only reason I’ve stayed is it has a pool and I like swim occasionally, but I’m really thinking it isn’t worth it anymore.
-
February 2024 by Brock House
Rrigels is the man, super knowledgeable and trustworthy. He will get you results! Highly recommend.
-
February 2024 by Jason Lantz
Clean, well orginized, lots of equipment and sanitation bottles. Just to exspensive.
-
February 2024 by The Realest Nehal S Raval
It's a very clean Club With Upgrades more Features with a pleasant staff which is very appreciated for the fact that I don't have a good memory, so lockers are very confusing for me, I just wrote on my hands and combination I remembered it in my mind.
-
January 2024 by oleg zhdanov
Best place to workout.
-
January 2024 by Christine Fend
We decided to join mostly for the tennis - there is simply no other tennis option in the area. Now that we have been members for the past 3 months I am still in awe of the sheer amount of amazingness in this location! More like a resort/club than a gym.The tennis courts are beautiful but definitely hard to get at peak times. However we have found so much more beyond tennis to enjoy here. Every single class I've taken has been really a joy; the instructors are all highly motivating, professional and easy to follow. As a newbie, you feel at ease very quickly. Other members are friendly and welcoming. All this makes it easy to achieve your health/fitness goals when you're not dreading going to the gym. Instead, using the app and choosing from the extensive list of classes is seriously fun - like what will I try next?!
-
January 2024 by Mayuri Patel
I sign up for class and there was no class
-
December 2023 by Michael Reichstein
LifeTime Fitness is more a country club than a fitness studio. Don't get me wrong, you can train very well here and they have a lot of classes for all people, but everything around makes the experience much more.Starting from two basketball courts, to multiple tennis and pickleball courts, up to a meditation room, indoor and outdoor swimming, steam and sauna, and many more.It is for sure at the higher end for the price, but it is worth it. During rush hours, it could be cleaner sometimes, but I learned to avoid the peak times.And if you are around, try out the life cafe. All kinds of drinks, foods and other staff. 5 easy stars from me.
-
November 2023 by Robert M
50 $ for a day pass even if you have a membership at different locations. Plus, the night-time concierge has a crazy mood. Maybe if they get rid of her, the gym will start going upwards
-
November 2023 by Vera Semenova
Members for 20+ years. Per the staff the club is NOT liable for any injuries or anything so enter at own risk! Just getting worse! Rules change by the hour. Kids area provides mostly coloring for the kids nowadays. My child was injured and I've tried contacting management 3x by phone and no call back, 1x in person and Noone ever gets back to you or cares. BUT your membership contract does say you'll have annual price hikes. We've been yelled at by staff too many times to count for literally trying to enter and just utilize what we pay for.
-
October 2023 by Paige C
Consistently friendly and professional staff - front desk, management, and instructors are all amazing here. I love their pickleball open play community and group class instructors. The amenities here are consistently clean and maintained and the yoga studio is relaxing and offers a great variety of classes accessible for all levels. Highly recommend lifetime solely on this locations experience!