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September 2024 by Kia Leshay
It was definitely a struggle on getting a vehicle after my car broke down but once I worked with Michele she got me into a amazing car and I’m loving it better than my first one thank you again Michele your the best i highly recommend
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September 2024 by Nicole Diliberti
Amanda and Charlie were so great to work with! I love my new Mock E! Highly recommend this team :)
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September 2024 by Tom Schramski
The entire vehicle purchase process could not have gone better. Woody at Serra Ford is amazing and very patient with my indecisiveness during the ordering process. On the day for me to get my new truck, I had an issue at home preventing me from getting to the dealership. Woody eagerly volunteered to drive to my house to pick me up and take me to the dealership. I love my new truck and the ease of getting it with Woody’s help.
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September 2024 by Ann Marie Moore
Bailey Czuchaj is great to work with. She is patient and very helpful, I highly recommend if you are looking for a sales person ask to see her!
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September 2024 by Michael Mancik
Great Experience!!
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September 2024 by Wayne England
I always have a good experience with this dealership
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September 2024 by Dan Raubinger
Service in your driveway! I wish it had always been this way. We're down to one vehicle so dropping it off or waiting half of a day are non-starters. The technician was on-time and efficient. This is the best way to get vehicle service do.
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September 2024 by Randy Wyatt
I made my oil change appt for 8 am and I sat for almost 3 hours before my vehicle was done! Love the sales people but the maintenance end could use some work!
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August 2024 by Kyle Kulesza
Worked with Jeremy and Kelly on a lease deal on a Mach E, was very easy. Came in, test drove, wasn’t pressured, and when I was ready to make a decision they were super helpful. I had never leased before so had a lot of questions, and the no nonsense payment explanations and options were great, no hidden fees, and the numbers I was given ahead of time exactly matched what was given to me when I went in to sign. Just quick and easy, my questions were all answered via text, and they even were able to get the exact color and spec I wanted from a different dealership. Would recommend!
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August 2024 by Bob S
Sales experience was phenomenal. Service Department is another story, though. Look out for being nickel and dimed to death.
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August 2024 by Mike Dunnrite
Thanks Kerri
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August 2024 by Sentient_Musiq
One of the best car buying experiences I've ever had as I've purchased quite a few cars over time! The salesman was Courteous and attentive! the underwriter was equally professional and courteous, she went above and beyond to get me the best deal! Very nice person! The stars are I explain below!
Update:
It pains me to write this update but I'm an avid reviewer and I know it helps! Usually don't leave negative reviews if its minor but seems to be a history of service department issues there based on reviews, and the fact that I financed thIs car! I want to believe the inspectors are at fault and here's why,, the day the car was delivered to me from the dealer I took it out for a drive and noticed a strong odor in the car, I looked under the hood but couldn't see anything, but inside the car I could smell what seemed to be oil or antifreez burning on the exhaust! I called the dealer to report it right afterwards to see if anything could be done because I financed it! I was asked to bring it in to their mechanic but my work schedule made it difficult at the time so I gave it time thinking maybe it will go away,, it only got worse (see pic, oil that dripped on the ground because it's getting worse)! I understand its a used car but I wanted a different car and was told that the car I wanted had issues and I should choose the one I bought instead, which I did! Seems both cars may have had issues. I believe the service department told the salesman the car was solid and took there word for it because the salesman was so attentive but, I'm now left holding the bag as after reading all the reviews I can see the service department has many negative reviews dating back years! After reading the reviews I thought I better have another mechanic look at the car instead and behold,, the catalytic converter was saturated with oil from a leaking turbo charger! The Mechanic told me that if they had truly inspected the car putting it up in the air they would have seen the wet spots, and there's no way they could have missed the smell as it burns off the exhaust! I'm A little frustrated because I originally didn't want this car but again was motivated to buy this one based on misinformed opinion.
Note:
I stand buy my original post on the sales side of the business as they truly were professional, but do believe even they were mislead! When I called the salesman he was very nice about it. Because I believe they dropped the ball on something as small as a leak and considering the long list of negative reviews I decided not to trust them and figure it out elsewhere!
After somany negative reviews I hope moving forward the sales side and service side of the business do commicate better and do not list a car for sell unless it's truly been 100% inspected!
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August 2024 by joshua zimmerman
Shaun is the best! The easiest car purchase my wife and i have ever made. I will never buy another car from any other person! The dealership was amazing! Very clean everybody was friendly! Great experience! Thanks again!
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August 2024 by Heather KL
Shaun Bradley took so much extra time to make sure I was comfortable with the car I was buying and the process of it all. He was patient and understanding and made the experience very enjoyable. I know buying a car can be very intimidating, but if you're looking for somebody who takes time to talk to you and treat you respectfully shaun is the person you want to see! I look forward to working with him again!!
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August 2024 by Tameka Spence
Zahraa ,"Z", was a pleasure to work with! She was extremely accommodating and flexible with her schedule and was very helpful and knowledgeable in getting any questions about the vehicle or the sales process answered.