The Home Depot in Rochester Hills, MI, is a store that offers a wide range of tools, appliances, outdoor furniture, and building materials to local residents. Customers appreciate the store's effort to provide good products and a helpful shopping experience. Over time, many have noticed improvements in customer service, with staff now more frequently approaching and assisting shoppers quickly and friendly. Employees like Larry, a veteran, and Noah from the garden department, are often praised for their helpfulness and knowledge, especially when helping customers find specific items or carry heavy loads like pea gravel. One standout experience involved an issue with a damaged product ordered online. A staff member named Wanda demonstrated exceptional customer service by empathizing with the customer's situation, processing refunds, and advocating for a replacement to be shipped directly to the customer's home. Her dedication, multitasking, and persistence in resolving the issue earned high praise and reinforced the store’s reputation for outstanding service. While some customers initially found it difficult to find assistance in the aisles, recent visits have shown a positive change, with employees proactively offering help and guiding customers to the parts or advice they need. The store also provides organized online order pickups, with staff helping load heavy items, making the shopping experience more convenient. Overall, the Rochester Hills Home Depot is known for helpful staff, quality service, and a commitment to customer satisfaction, making it a reliable place for home improvement needs.
Generally not enough staff. But had what I needed and got out.
April 2026
Good home improvement store, knowledgeable and respectful staff. Thanks
April 2026
I was very pleasantly surprised how Tasha went out of her way to find the product I was looking for today. What a great employee you have there. She even went and found what I was looking for and found me! Not many people do that sort of stuff now a days
