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March 2024 by Ahmed Anwarullah
Renting from Hertz Car Rental in Rochester Hills, MI was an absolute pleasure thanks to the exceptional service provided by Zebastian, Don, Matthew, and Andrew. Zebastian's professionalism and efficiency made the process seamless, while Don, Matthew, and Andrew went above and beyond to ensure my needs were met. Their dedication to customer satisfaction was evident at every step, making my experience truly exceptional. Hertz is fortunate to have such a standout team representing their brand, and I highly recommend them for anyone's rental needs.
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March 2024 by Jesse Ward
This hurts location didn’t have the vehicle I was told I was supposed to get. they told me I can get something that wouldn’t work and if I didn’t work oh well that’s not their problem. Customer service is poor and I would not recommend to anybody
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March 2024 by Robert Mahin
A great experience. The staff is very helpful. A gentleman upgraded me (without asking) so my reservation would be on time and vehicle would accommodate my needs
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March 2024 by Amaya Murphy
Excellent Car Rental Experience with HertzI have been using Hertz car rental for the past 2 years and I must say, they have consistently provided me with top-notch service. From their extensive fleet of vehicles to their exceptional customer service, Hertz has exceeded my expectations time and time again.The variety of cars available for rental at Hertz is impressive, ensuring that I always find the perfect vehicle for my needs. Whether I need a compact car for a quick trip or a spacious SUV for a family vacation, Hertz has it all. The cars are always clean, well-maintained, and reliable, giving me peace of mind during my travels.What truly sets Hertz apart is their outstanding customer service. Andy and his staff are friendly, professional, and always willing to go the extra mile to ensure that my rental experience is smooth and hassle-free. From the moment I make a reservation to the time I return the car, I know I can count on Hertz to provide excellent service.Overall, I cannot recommend Hertz car rental enough!
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March 2024 by s e s h a
I rented a midsize suv for a work trip from here in February of 2024. Zebastian was a pleasant person to deal with and I have no complaints about him. It took about 20 minutes to pick up my vehicle because for some reason neither Zebastian or I could remove my last employers corporate code from my reservation so the price of the rental was incorrect, but finally they were able to figure out how to update it. I returned the vehicle on the day I had scheduled to return it and that took about 10 minutes. I have no complaints about anything related to this hertz location and I recommend them.
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March 2024 by Morning Star
One of the guys here has such a smartmouth.
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March 2024 by Della Simmons
The rental car was great Zebastian was a pleasant young man. But, the 3 is for the telephone system they have set up.It takes forever to to listen to these long prompts about which service you in search of. Which is very time-consuming and a waste of my. No wonder Enterprise Rent-A-Car is winning!In the future I'm going back to Enterprise they awesome.
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March 2024 by Mike Gibson
No key drop for after hours. Got charged $20 in fuel even though I filled it up less than 2 miles from drop off. Not impressed.
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March 2024 by Donna Avalos
Always great experience
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February 2024 by Trevor Kendall
Avoid renting here. Hands down the worst rental experience I've ever had and I've been a loyal Hertz customer for 25+ years. It took 4 cars to get one that worked correctly and on the last visit, despite being patient and sympathetic with the agent, he got angry with me for requesting a replacement vehicle even though the car he rented to me the day before was unsafe to drive. He offered no apology and stormed around the place. The only positive was the manger intervened and I finally ended up with a newer car that was clean and had no issues.
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February 2024 by Chris Van Dan Elzen
Great team to work with
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January 2024 by Matthew Duffy
Put a stupid key drop at your location. How hard is that? This office decided to close early on a day we’re moving to TX and put a sign up saying the car is our responsibility and return the key in 2 days when they’re open. Ummm put a key drop you idiots!
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October 2023 by Jon Roskill
Just booked a car for my daughter with Sebastian and he was AWESOME, so helpful, helped me find a great car for the $s
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September 2023 by Sally Pauls
Everyone that works here seems like they hate their life. 0 customer service they are not helpful in the least.
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August 2023 by Ileana Betancourt
Bad customer service! Be aware, my husband had a reservation to pick up the car on Wednesday, August 2 at 8:30am, when we got there the car wasn’t ready for pick up. We had a road trip plan to Niagara Falls plan that delayed our family vacation. We have to wait for them to clean the car; however the cleaning was done badly.
