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November 2023 by Sal M.
I went there to buy a washer. I was standing at the Appliance department for over 20 minutes and no one helped me even though I asked for help from one of the staff in that department
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September 2023 by Starr W.
Accused my fiancé of credit card fraud at the service desk!! He is on my Home Depot account but they still accused him of credit card fraud. WE WILL NOT SHOP HERE AGAIN AND ILL BE CANCELING MY CREDIT CARD.
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August 2023 by Lucy S.
Too bad, I can't give Home Depot 6 stars! Here's why: Today, I was in need of a garbage disposal, (Initially dealt with another major supply store, but sadly, due to several weeks of ongoing issues with miscommunication and lack of inventory, given reassurances and awaiting phone calls to fix the matter, I decided to get a refund and take my business elsewhere.) Hence, searched online, picked out a Badger 5 / 1/2 HP product to purchase.Contacted Home Depot Rochester Hills service desk, spoke to Mike K, who connected me with Beth (Plumbing/Kitchen Dept.)Beth not only helped me locate my requested product, she also pulled another comparable product to allow me a secondary choice along with product pricing, she immediately set up a Home Depot service person to contact me for my garbage disposal installation, and was able to pay for it right over the phone.She reassured me, that she would pull both disposals, set them on a counter, and instructed me to go directly to Kitchen department for pick-up.To my surprise, approximately, 30 minutes later, the Home depot serviceman called me, set up an appointment to install my garbage disposal, today.Mind you, I was just getting my shoes on to pick- up the disposal.Of course, I made an appointment as soon as I was able to pick up the disposal.Beth kept her word, when I arrived at the store, that's exactly where I found the disposals setting; at the Kitchen counter showroom. No time to waste, the Badger 5 unit was my choice, so, I proceeded to walk to the service desk where a very nice cashier, quickly assisted me on my purchase.Finally, got home and to my amazement, my husband was waiting at the door, laughingly, grabbed it from me, to hand to the serviceman Stanley, who was there in the kitchen ready to install.Wow!He had actually already removed the old disposal and awaited the new one, in the time that I was coming home from the store.Wow! Home Depot and their serviceman were totally on the ball today! My husband and I are very satisfied customers, impressed with Home Depot's fast and excellent service, and highly recommend anyone searching for great service to go to Home Depot in Rochester Hills.Thank-you Home Depot employees: Mike K, Beth, Stanley the serviceman, and all others who assisted me and provided OUTSTANDING service.
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July 2023 by Janice J.
Nice facility but this is not typical neighborhood friendly type of place. I will stick to my home depot in utica. Where everyone greats you with a smile and eager to help you. They did have on hand what I was looking for.
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May 2023 by Albert E.
The customer service was very bad. They said that I was writing was out which I wasn't and I am very mad at them for screaming at my kids.
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March 2023 by Thomas D.
Manager mike k Don't v even know if that is his real name , rude, unprofessional, asked for names of employees and wouldn't produce. Giving 0 stars would recommend Lowe's, Menards or any local hardware. I've been going to Home Depot for 30 years spend on average 2000 a week and all they want to do is treat you like a common theft, finally had enough will never go to another Home Depot
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November 2022 by Pontus S.
I bought a front door in early June 2022, got it installed in End of August and the installer discovered that the door was warped. They also botched the install. I have submitted a warranty replacement claim with additional issues and the warped door issue and now 3 months later there has been no action. I leave message after message, but get no call back. In the end, the only way to get any feedback is to go there in person. Worst customer service, customer care and warranty handling I have experienced.
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November 2022 by Pat K.
I am a 75 year old widow. My refrigerator broke and I went to Home Depot to purchase a new refrigerator and matching stove and microwave. I gave the salesman my criteria and dimensions. They didn't have the appliances I wanted on the floor so the salesman ordered them online. When they were delivered the first problem was the microwave didn't fit. I guess I was suppose to send it back but didn't know that at the time. Then the refrigerator was to deep for the room. The stove and refrigerator were a totally different color. I notified the store within 24 hours and they refused to do anything. I am not trying to take advantage..I would pay a restock fee and order proper fitting appliances. But they wouldn't even listen to me. So I have a brand new microwave sitting in my garage I can't use. Poor customer service.
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November 2022 by Kaleigh W.
Review from a Gardner: I get most of my standard pots, soil, and fertilizer here--prices are very inexpensive and they have lot's of specific quality brands for things like cactus soil and root hormone. But if I want specialty or decorative pots, I go to one of the nearby local garden centers as they don't carry much variety like that here. I also do NOT get plants here, I've seen mites and gnats hanging on them. Home Depot is not primarily a garden store so they probably don't have someone dedicated to keeping their plants healthy. Outside of gardening, the store has great pricing on grilling goods and whatnot. I recently loaded up on a bunch of moving boxes, bubble wrap, etc. and it was about $40.
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July 2022 by Leonard R.
There is a plumbing guy....by far the most helpful, most knowledgeable person I've ever dealt with in any of the stores. That's where it stops. I have a construction company, so often times I'll go myself to the lumber, decking, roofing etc and in those sections it has never been an experience even remotely tolerable. We ALL are having employee issue, but when I have guys working for me that get paid hourly and even they complain about the service...come on HD you can't do better??
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June 2022 by Alex J.
The store manager, Juanita is by far one of thee best store managers at any Home Depot I've been too. I'm a landscape designer and she helps me order exotic plants and tropicals for my projects and is extremely helpful. I honestly can't say enough good things about her because she went above and beyond for me. I will be working with her closely from now and on to get all my tropicals and plant products from her at the Rochester hills Home Depot. Thanks Juanita
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June 2022 by Michael G.
Worst customer service on the planet! I Called several times to speak to a supervisor about an online order that I did not receive. I was placed on a lengthy hold each time I called and eventually disconnected. This company clearly does not care about customer service!
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March 2022 by To Tell T.
Pathetic This store deserves 0 stars. I was waiting at a locked tool display. There was a young man helping a MAN next to me. The employee dawdled over locking up display and walked away totally ignoring me. I walked over to another employee and told her what happened. He heard me tell her but he made no comment. Calling mgr did no good. They have no onsite mgr. My purchase was going to be $500 but due to the ignorant employee I left and took my business elsewhere. Ace stores are the best. I won't go back to H.D.
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December 2021 by Sandra Schroeder Lumley
Do NOT purchase appliance products frome HomeDepot. Purchased microwave for son for Christmas, it's over stove and to high and they will not give refund or exchange. very poor customer service!!! I will not be dealing with home depot Fter being good customer with rental properties for many many years!!!! UNSATISFIED CUSTOMER!!!!! Still in original packing
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October 2021 by Nicole E.
Stopped by to return some items. Quick and easy returns. So much Christmas decor already. It's only Halloween in a few days. The balsam and fir trees look quite real, from afar.
