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October 2023 by Skylar C.
I love all of your fake 5 star reviews on google! Working with Bill Fox was the worst experience my husband have had thus far. They kept us waiting 6 months for a 2023 Blazer that was stuck in Mexico. Love American made cars! The car being stuck there was no one's fault obviously, but the sales reps (Keith and a sales rep who quit because all of her clients were obviously having the same problem as us) kept stringing us along. "One more week. Two more weeks, should be in soon" and then when we would get to the end of the timeline they gave us "oh, it's still not in. But I do have this Blazer on the lot that's ugly Yellow! Or oh I have this blazer that's going to be $120 more a month to lease." I asked them multiple times to work with us on pricing for a 2024 since they were starting to come on lots and they couldn't get me my 2023 and they refused. Keith actually stopped answering our emails! Only after stringing us along until October and us finding a 2024 Blazer on another lot did they say they were willing to work with us on 2024 pricing. Just a garbage dealership. We even gave them a chance after their repair department committed fraud against my in laws that the insurance caught when they reviewed the claim because they were claiming the parts going into their car were 10 times more expensive than they were. Will never ever ever forgive this place. Go to Hamilton Chevrolet and work with Debbie, she'll take fantastic care of you. Bill Fox - you guys are bums, and I'll be posting everywhere so as many people as possible know it
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September 2023 by Ian Hurley
Called to set up an appointment to get a quote on my hail damage. Was given a date about a week out that I could come in. I show up, and they don’t know who I am, why I’m there, or what to do. They say the hail guy wasn’t going to be here that day.I said nothing, it’s okay, miscommunications happen. They reschedule me to come in another week later and say the hail guy will be there. I let them know I’d call day of to confirm because I didn’t have much faith in them. Sure enough I called, and now their hail guy is far too busy to see me, and won’t be available for weeks.I’ve now been in limbo with my insurance for 3 weeks or so, and apparently weeks more to come because of Fox’s autos body shop. I will be finding a different shop on my own.
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August 2023 by Sarah S.
Truly horrible customer service in their service department. This service department is so backed up they needed 2-3 days to even run diagnostics, which was never communicated to me when making the appointment, and they don't offer rental vehicles to use during that timeframe as advertised due to the high demand and low supply. There are much more reliable, professional, and communicative Chevy dealerships in the area.
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July 2023 by Jabari P.
I worked with them to trade in my 2016 Chevrolet Malibu that had been in their custody for service for a week and a half and their service department was aware of the current state of the vehicle. After an appraisal of $7,775, I worked with the dealership to solidify the purchase of a 2024 Chevrolet Trax and put a deposit on one. On the day the Trax arrives on the lot, and after they called me to make arrangements pick it up, I get a follow up call stating that they won't honor the appraisal because they were unaware of the state of the vehicle (after having it in their possession for a week and a half), and the original appraisal was pending a mechanical inspection, and that caveat was not mentioned to me verbally or in writing. They also state that it's not running when I drove the vehicle onto their lot under its own power. In a discussion with the general sales manager, I asked if they had the security footage, both of me driving the car onto the lot, and of my receiving the appraisal offer sans the cover letter they claim states the requirement for a mechanical inspection, and he declined to explore this.They refused to honor the appraisal after I'd agreed to purchase a new vehicle, put down a deposit and moved money around for the down payment, and switched put the Trax onto my insurance policy (all prerequisites to purchase a vehicle). As a result, I've been without a vehicle for a week and a half, operating under good faith that the appraisal would be honored and I would be purchasing a new vehicle, and they pulled the rug out from under me at the 11th hour.This treatment was especially surprising since I've purchased two used vehicles from them previously, and I'd like to think they'd honor their agreements for loyal customers. I will be taking all my automotive business elsewhere moving forward. I am extremely disappointed in this experience, and I'll be filing a formal complaint with General Motors about the deceptive business practices I experienced at this dealership.they also charged me $165 to pull codes and didn't identify any issues.
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July 2023 by Summer P.
Find a different dealership! My husband and I have previously purchased two vehicles from this location and we had decent experiences in the past. I don't know what has changed with their staffing, but we recently had one of the worst customer service experiences we have ever had when dealing with a dealership.This dealership appraised one of our vehicles and provided a written quote that stated "Instant Offer." However when we made plans to come finalize the trade, just a day later, they called back and said that they incorrectly appraised the vehicle. They were unapologetic and said we should have received a cover letter explaining the offer was pending. We have the paperwork and did NOT receive a cover letter.This dealership acted in bad faith and they should have stood by their offer since they apparently made a mistake in their original appraisal and also failed to provide proper documentation.
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June 2023 by Amber H.
Horrible customer service, just bout my car 6 months ago. Took it for a oil change and I was told it was leaking oil and it had been there for a while. Took it back to the dealership explained by law they have to tell you everything that is wrong with the vehicle. The gentleman that assisted me was there's no proof that it was like that when we sold it. I explained there is no proof that it happened after I purchased the car. They wouldn't even look at it to see if it was their problem or not. I'm not paying 165$ for you to open up the hood. I don't even have 100,000 miles on my car. Don't buy a car here. There's better places with better deals.
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June 2023 by Elizabeth Duffy
I would give 0 stars if I could. I will never do business with this place again. Wish I never took my car here!! Never, never again!Service: Body & Trim
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January 2023 by Khloe M.
Re did my engine under warranty now that I'm not under warranty my truck is about to explode and they're telling me nothing is wrong with my truck
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September 2022 by Alexander Wong
Repaired my prius great! Looks brand new again, I had a deep key scratch from vandalism and they replaced my whole bumper. No gaps and same color! I am happy!
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September 2022 by G
They did an incredible job on my box repair! When I first took it in I was going to get some unsightly scratches on my front left fender which they buffed out for me right then and there at no cost. I HIGHLY recommend them on the later alone.Service: Body & Trim
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August 2022 by Jaime Castellani
Communication is lacking. Terrible service. Brought my car in for repair back in May 2022 and it is still not completed as of 7/29/2022. I call for updates and receive different answers every time.I will not utilize this Shop in the future nor would I recommend anyone else utilizing it.Service: Body & Trim
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April 2022 by Jeff J
Excellent experience from start to finish. Ken and the rest of the staff were professional and responsive. Met timing estimates and seamless interface with my insurance company. Repair quality was great - looks like it did when new 8 years ago.
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February 2022 by Louie A.
DANGER!!! WARNING!!! I serviced my 2017 Chevy Equinox here and my vehicle drove all the way home with 3 out of 5 wheel lug nuts. The rest of the vehicles wheel bolts were not all tightened correctly. This puts the driver at risk as well as the risk of danger to other drivers on the road. Dealer had to send repairmen to my home to replace the wheel locks and a missing lug nut. While I had my Silverado here for an oil change, they told me the oil cooler lines needed to be replaced because they were leaking. After the 3-day repair that was supposed to be a few hours the truck began to idle roughly. A couple weeks go by and now, my truck with 34,500 miles needs to have a new engine installed with no anticipated day of repair. Not only did you lose a customer who purchased 2 new vehicles, but GM lost a customer who will not return to any GM dealerships to buy another vehicle after our absolute disgustingly rude experience at Bill Fox Chevrolet.
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January 2022 by Garrett Niezgocki
They did an incredible job on my box repair! When I first took it in I was going to get some unsightly scratches on my front left fender which they buffed out for me right then and there at no cost. I HIGHLY recommend them on the later alone.Service: Body & Trim
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September 2021 by Jeremy M.
Being from PA, I was in a situation where I had to trust Tim (the salesman) to be honest. When I inquired about damage, he said there were light scratches on the drivers side door that would buff out. After driving 8 hours to Michigan, I found body damage to the left fender where you could still see the blend from the paint work. He gave me $200 off the price to get it fixed. The truck was not detailed, there was still dog hair in it from the previous owner. I was told the car wash would do more harm than good and their detailed wasn't the best. They also said they had a new state of the art carwash on their Toyota lot, but wouldn't even run it through for me. Tim didn't go over any of the options in the vehicle with me or the GM Certified Warranty Program. When I got the truck home and started detailing it myself, I found the lower right corner of the front bumper was pushed in about 2". I still have no clue what you consider a GM Certified vehicle or how bad the damage has to be for the dealership to fully disclose. I'm very disappointed and would not recommend this dealership.
