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February 2024 by j06169
I came to this Enterprise because I was getting my car fixed nearby at Serra Collision, and it was provided to me by my insurance. I came on the 9th of February. Peter helped me. He went over everything and explained all the additional protection plans. We went over two cars. I ended up choosing the 2021 Toyota C-HR. Mary contacted me by text (to check up on me and provide assistance if I needed some).Today is the 16th of February (only been a week). Serra Collision called me and told me that my car was ready to be picked up. I'm saddened that I had to return my awesome rental (my sister loves the heated seats and steering wheel combo). I didn't get to ask the gentleman who helped me this time for his name. Marty drove me to Serra Collison, and I was able to collect my car. I definitely will recommend it to friends and family (whenever we need a rental and from this location)!
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February 2024 by 김동민
Great people and help.Thanks.
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February 2024 by Jeff Mozdzierz
Friendly staff, cars were clean and available as reserved
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February 2024 by Ashley K
They did a great job hiring the nicest people
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February 2024 by Dejuana Matthews
The rental agent was friendly and helpful but, the car was ugly and without an arm rest. Should have received a discount because of no arm rest in the vehicle.
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January 2024 by Tim Cahill
Kaela is amazing! She was very thorough, informative, and incredibly friendly. All the staff was. I will be returning here if I need rental services again.
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January 2024 by Griffen Beatty
Excellent service, Stef is the best !!!
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January 2024 by Nada Mash
Giuseppe responds to all my rental needs . He’s very attentive & has an amazing customer service. The staff in this location are all amazing. I do recommend this location .
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January 2024 by Chris Huber
Very good experience here. They moved from Rochester road over to the old Genesys bank building at Avon and Rochester. Was picking up a car while my vehicle is in the Body shop. Upgraded to a bigger vehicle for a few bucks more.
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December 2023 by Ron Campbell
Giuseppe Sierra and Aaron Thompson are the best. I have rented from ENTERPRISE several times, and they have always delivered the vehicle I wanted a great price. If you are looking to rent a vehicle, I highly recommend ENTERPRISE and calling Giuseppe or Aaron at their new Rochester Hills location,TWO of their OUTSTANDING employees.They definitely deliver Five Stars service !Thank you again guys,see you soon for my next rental.Ronald Campbell
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December 2023 by Heavenly Breeze
Warning this is a long review!I had such a great experience at this Enterprise rent-a-car location in comparison to the location on Hall Rd; I have to say the staff at the Hall Rd location were not attentive, they were rude to an extent and not customer service orientated.I called the Rochester location after leaving the Hall Rd location letting them know exactly what I needed - Giuseppe a manager there asked me if I could be flexible with my pick up time so that he could assist me in getting the type of vehicle I needed for travel, which I could.When the vehicle arrived he held it for me and reached out letting me know that I could come to there location. He was very kind, and attentive to what I needed. He reached out a few days later to inquire about how everything was going - asking if I had any questions which I did. This location has EXCEPTIONAL customer service.When dropping off the vehicle I had the pleasure with speaking to the assistant branch rental manager Alexis Audia. Great staff here!I'm sorry I know this review is long but I also have to add that while I was dropping off my rental - there was a rather rude customer picking up a car and STILL the customer service rep never skipped a beat in responding to her in a respective manner. Unfortunately, I do not know his name but he exhibited a self-control and kindness that was amazing despite the unruly customer. This location has truly taken pride in hiring exceptional people, I will always make the further drive to rent my vehicles from this location. Thank you Giuseppe and Alexis for being amazing at what you do.
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December 2023 by MILAN PATEL
Their service is excellent. Only suggestion that there was no windshield fluid and inside of windshield glass was not clean causing glare in sun. Bit other then that just awesome experience. Staff is super friendly.
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November 2023 by Mark Armstrong
I was able to get away from my shop for only about a half hour to pick up my rental car to drive on a Saturday to West Virginia after work. The team at the store had me in and out in about 15 minutes. I even chose the option where they pick the vehicle for you and they gave me a Challenger! That made for a fun 6 hour trip! I would highly recommend this location.
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October 2023 by Michael Kim
Peter was awesome and really knowledgeable. We tried to get the small suv but he noticed there was issue with the vehicle at first and gave the better one for us. I really appreciate!
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September 2023 by Amineh Elkhatib
The staff are phenomenal. I rent vehicles for work and they are always very accommodating with my ever changing schedule. Giuseppe and Josie have been wonderful to work with.
