-
August 2023 by David D
I'd give a zero star rating if that were allowed. I have a small loan through CFCU, the loan was great with a great rate. But do not expect ANY service here. My account is ALWAYS locked for "inactivity" so I cannot look at my balance with out calling them to unlock my account to which I have to wait HOURS on hold to speak with anyone. Only for them to reset my account. Absolutely poor online and physical help. They earned this 1 star.
-
August 2023 by Renee Mulrenin
Chief Financial is an awesome credit union to work with. When you walk into their branch you don't feel like you are at a bank. You feel like you are in a comfortable space.
-
July 2023 by Elizabeth Longley
The Baldwin Center highly recommends Chief Financial Credit Union. We have been a member for over a decade and the service is outstanding!
-
June 2023 by Sheila Denstaedt
I recently took my son to Chief Financial Credit Union to open an savings/checking account and couldn't be more happy about our experience . They took the time to chat with him about financially responsibility, how it affects your future and why it's important to start saving early. The best part is they did it in a fun way and he listened! Thank you Chief team for what you offer to the community!
-
June 2023 by Jacob Byrd
Not happy with the service being provided here anymore as of today, so I'm changing my five star rating. I've had issues before but nothing like this.If you cancel an ACH payment they'll tell you you're all set then take the funds out of your account anyway and tell you there's nothing they can do for you.. I will be taking my business elsewhere very soon due to the incompetent nature of their accounting team.
-
June 2023 by Geraldine Wilson
My name is Geraldine Wilson a member of CFCU. Today, 6/6 I spoke with your customer service rep by the name of Heather (Headquarters branch) who assisted me with my transaction. I seem to be repeating myself this week, but again I was impressed by Heather’s politeness and overall service that she provided to me. When I asked some additional questions regarding my soon to be expired debit card, she took the time to place me on hold; contact another dept. to ensure that she was providing me with accurate information. As all of us continue to hear about the poor service consumers are experiencing I can attest that staff such as Heather have and are continuing to provide your members with the very best in customer service. Thank Heather for making my call today a very informed and pleasant experience.
-
June 2023 by Krystina Wilson
Jose was amazing he help me with everything I needed, and I was asking a lot of questions and he never got upset with me. I have a lot of anxiety when it comes to calling customers Service. Jose made me feel better thank you Jose
-
June 2023 by Christine Webster
Spoke with Maria she helped me payoff a loan. I like this company alot. They are very professional. One thing I like is the convenience they give you different options in doing business. Whatever works best for the customer. Also you can understand them very well there not fast talking or in a hurry to get you off the phone. I will definitely refer business to them and continue to use them for my financial needs. Keep doing a great job.
-
June 2023 by Nicole Delisi
Do not bank here, they don’t really treat you like a member. The young man teller was very kind, but not Teresa. She refused to wave a simple $10 fee so I could close my account! It’s my money and I was never overdrawn or anything! I just wanted my money back, and to close the account, that’s it! I know she could have waved the fee because the tellers called and asked her, but she refused for no reason! Even big banks will wave little fees for for you! This is not how you should treat members.
-
June 2023 by Vera Burdette
I am very happy to say that I have been a valid member with CFCU for 29 years. I became a member in 1994. After living in Pontiac Mi for several years back to Tenn. in 2009. I am still a member as of this day & must say that their customer service reps is caring, understanding to ones needs during hardship times is outstanding. They are very proffesional & knowledgeble when it comes assisting their members issues. Advanced Technology has made it very accessible to cater & to utilize it to address their members need.Thanks to each & every staff reps that have assisted me in all of my financial issues. Come & join 1 of best Credit Unions across our Nation.
-
June 2023 by Otis Carswell
The customer service I receive from the cards department has always been exceptional! Savanna and Dawanda on several occasions have eagerly aided in solutions to my needs and promptly resolving any issues that I may have.
-
June 2023 by Cathy lucas
I've been a member of Chief Financial for 30 years or more. I have always found them to be professional and friendly. My grandson and son both have accounts there. Shout out Ms. Savana Cramer who was most helpful with a technical problem I was having
-
June 2023 by Stephen Haynes
I find the staff at Chief Financial Credit Union to be professional and knowledgeable in regards to my needs. I've been with this Credit Union for many years and I have always been pleased with their service
-
June 2023 by L Johnson
Hose' was awesome. I told him what I wanted and he executed with no problem. He was easy to talk with during my over the ohone transaction.
-
March 2023 by D M
I sent a message asking that my acct not be overdrawn while i looked into some duplicate charges i didn’t authorize. They locked my debit card without my permission. When I asked for a manager they gave me a very rude Lead whatever that is. She was extremely rude even laughing at me while i was clearly crying and upset because i didn’t ask for a lock on my account and was now unable to use my card. I got with the company that had triple charged me and took care of it with them. So i called the bank to let them know. The lady refused to give me her name, mocked me and offered no solution just laughs and telling me she wasn’t going to help me. Told me her manager was in meetings till 7. I am so disgusted i have been with this bank for years and the customer service had become very cold and disappointing. I’d stay away from Chief Financial far far away.
