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December 2023 by Christine Bables
When I hit a deer a week ago reed city was prompt to my my rescue. This isn't the first round with them and each time went above and beyond the call of duty thank u so much
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December 2023 by A. Bing
Quick and efficient service for towing my vehicle from privately owned repair shop in Big Rapids to personal mechanic. I scheduled the tow request online and then called to follow up as I had a typo on the plate number when initially submitted. Customer service was helpful, knowledgeable, and professional. The cost to have my vehicle towed 11 miles was $155, which was higher than I anticipated. Was sent a link via text to pay with my card on my phone, user friendly and simple. Receipt was emailed to me right away. Driver called me to verify pickup and called again to confirm where to release and park the vehicle upon drop off.
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December 2023 by Jessica B
A tragic car accident landed in my front yard the other night. It was a long night for our first responders, including the wonderful tow operators from Reed City Towing. My yard was destroyed from the accident. Dustin, Ron and Jordan came back the next day and by early afternoon had it all leveled back out, the mess cleaned up and straw/grass seed laid down. Great, fast work by a group of hardworking, stand up individuals! Our community is blessed to have them. Thank you, Dustin, Ron and Jordan and the whole tow group!
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December 2023 by Rochelle Holsworth
Call somewhere else. Since the new owners took over the passed few years it’s became a money scam for them to buy wrecked vehicles and charge you so they can sell them. Go to Curry’s in Big Rapids if you can. At least they’re honest.
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October 2023 by Nicole Hellstrom
Used their wrecker to load a conex box and booster pump. Very fast and professional with a great sense of humor
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October 2023 by Dylan Borgula
Guy came out and did quick work to get my door open... I'm a friendly face and he seen me working jobs around so naturally we talked... The price was fair and they didn't waste any time would recommend them againService: Car lockouts
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October 2023 by TJ U
Reed City Towing and thier driver Dustin did a phenomenal job towing a one of a kind 1946 Fire Truck 200 miles back to it's home town. Dustin loaded the truck and towed it back flawlessly. I couldn't be happier with thier service and they are always my first call.Service: Special vehicle towing
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October 2023 by Sarah P
Absolutely phenomenal company. Got stuck in what was basically a sand pit and he managed to yank me on outta there with good grace, professionalism, kindness, and humor. Started raining as soon as he got there and he didn't seem bothered at all. Also, the directions I initially gave them were incorrect (my fault, not on purpose, sorry guys) but they still managed to get to me and they were very patient with me. Also, he offered to lead me back to 37 since my Indiana navigation skills obviously were lacking.. Great people. Great service. Highly recommend.
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September 2023 by just jumpit
Not terrible but outrageous prices for absurd reasons. 2 ratchet straps I could have tossed on myself cost me an extra 50$. Call someone else and save money and hassle.
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September 2023 by Robert Stewart
Outstanding service!!!! Blew a tire in the highway at 11pm. Towed us to their yard and allowed us to stay in our truck bed mounted camper with electric hookup for the night. One of their drivers used his personal truck to drive us to a local tire shop in the morning. Great guys with great service!!!!!!Services: Special vehicle towing
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September 2023 by Pamela Forstner
I had to call today for a flatbed to pick up my husband who'd had the back tire on our car shear the studs off and the tire went flying. Thank goodness he was ok. I called Reed City Towing and the gal on the phone was great and helped figure out his location and sent out a truck right away. The guy driving the flatbed was awesome! His name is Jordan and is extreamly skilled at handling that machine, and having a great attitude was a bonus! If you have ever broke down and been in need, you know how much it means to have safe, reliable people that are kind there to help you. I can tell you I have had my share of having to deal with towing companies that I couldn't say the same for. We won't call anyone else. Thankk you so much to the gal on the phone and to Jordan for all of the help, and your kindness.
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July 2023 by Brian J. Thompson
★★★☆☆I recently used Reed City Towing to help my dad transport his vehicle from his house to a local auto dealership. Overall, I had a positive experience with their service. However, there was one aspect that prevented me from giving them a full five-star rating.The towing itself was executed smoothly, and the driver was professional and efficient. They safely delivered the vehicle to the designated location, which was exactly what we needed. I appreciated their prompt response and assistance during this process.However, my disappointment came when the driver was unable to provide my dad with a paid receipt for the service. This became a minor inconvenience as my dad, who isn't very tech-savvy, couldn't handle the electronic receipt himself. Consequently, I had to step in, make several phone calls to the towing company, explain the situation, and request an emailed receipt to myself.After receiving the receipt, I had to make another trip to my dad's house, which took me around 45 minutes, just so he could obtain the necessary documentation for reimbursement from his insurance company. In today's digital age, I found this aspect of the customer service to be lacking, and it was definitely an inconvenience that could have been avoided.While I believe Reed City Towing provided a good towing service, their failure to offer a smooth and convenient payment process did impact my overall experience. It would be beneficial for them to address this issue and streamline their payment and receipt procedures. Improving this aspect of their customer service would undoubtedly elevate their rating and ensure a more positive experience for all clients.In conclusion, Reed City Towing did a commendable job with the actual towing service. However, the lack of a seamless payment and receipt process prevented me from awarding them a perfect rating. I hope they take this feedback into consideration and make the necessary improvements to enhance their customer service in the future.
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July 2023 by Jason
These guys saved my rear in a pinch, stuck on an off-road trail in baldwin at 1am...they were awesome and super friendly. 10/10 would recommendServices: Car towing
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June 2023 by Penny P.
Our car broke down due to a broken hose and we had to have it towed. Reed City Towing took it to Sparta, MI. When they hooked it up they damaged the oil pan. We did not know this at the time so our mechanic only fixed the broken hose. We got the car home and realized the oil damage. The second repair bill was around $800. When we called Reed City Towing NO ONE WOULD RETURN OUR CALLS. WE CALLED NUMEROUS TIMES! WE WOULD NOT RECOMMEND THIS TOWING COMPANY!
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May 2023 by Skyanne Holland
Came right out and was very patient with me trying to transfer my kiddo's to another car so he could tow the van.Service: Car towing
