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September 2023 by John B Winther
Love this place normally but please get propane fixed it’s been down for around 2 weeks now I’ve drove there twice now and called before.
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August 2023 by LaSaurdia Lamar
Made a reservation with Uhaul in Redford, Mi on Inkster Rd. I completed all the rental requirements and also provided all documents needed before arriving to the location. When I arrived I was greeted with 3 rude employees including Ethan Smith the general manager for this location.I was immediately stereotype. I was told that they needed to verify my information again. They snapped a selfie of me and when asked why I was told because people steal trucks and not return. After that they scanned my enhanced state of Michigan drivers license and was told my drivers license was expired. It’s clearly valid. I called my husband who was waiting in the car and told him to come into the facility and rent the truck because they were stating it was something wrong with mine. Logical solution just have my husband rent, but NO they stated he was associated with me and he couldn’t rent. If the employees hadn’t just racially profiled us as soon as we walked in they could’ve found out he had literally just rented o month ago. After my husband came in to the store and I explained to him the general manager Ethan Smith stated “now that you put it that way I’m really not renting to you”. If you live in this area please BEWARE of the rude employees at this location. I reached out to customer service waiting on escalation to return the call. I also reached out to Mr. Scott Baker company president waiting a response. End to the story I was able to go directly across the street from the Uhaul and rent a truck from Home Depot with my valid not expired drivers license., from people who decided to use my credentials instead of my ethnicity. Thank you have a great day, home this review helps someone out.
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July 2023 by Mansour Zawahreh
Walked in nearly 2 weeks ago to rent a truck, the guy we talked to was helpful and has a great customer service. The store has good items to buy for those who need to pack. We were over charged after dropped the truck back and when we visited the store the same guy was there and we explained everything and he was understanding enough to proceed with action by informing his manager and explaining the situation to him and worked on refunding us.Pleasant experience ☺️ and recommend this place ?
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May 2023 by Eric
I asked for a Furniture Dolly and got a regular Dolly that I didn't need! The bed of the Truck was filthy, got all my furniture dirty. Location and check in process was ridiculous!
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April 2023 by Cornelius Rice
You Should Of Seen How They Were Staring At Me While I Was In There Looking For Small Moving Boxes. I Was So Nervous That I Started Sweating And My Nose Started Running. The Only Time I Was Spoken To Is When I Looked At Them. Other Than That, They Didn't Say Anything. This Is Why I Prefer To Do Most Of My Business Online To Avoid Situations Like This. I'm Willing To Bet They Talked About Me When I Walked Out The Door
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April 2023 by Siraj Haq
called Grand River U-Haul and they told me Inkster location has hundreds of gallon of propane , as usual all their stations not working. I wasted one hour of driving, will never go again to any U-Haul for propane
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September 2022 by Richie P
Scheduled a month in advance and they still didn't have a truck for me and waited until my appointment time to tell me, I was already in the parking lot by then.
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February 2022 by Mark
I had a scheduled appointment at this place so I came and asked the guy what’s included in the quote you were giving me he couldn’t tell me I asked can you pull the paper out from the computer so we can see it he said the computer is not allowing him. I asked him is the ball to inches also included he told me it’s not. So I polled the quote from the website and I told him if I go through for the same money I have the ball included. After that he said OK so it’s included. I asked to talk with the manager he told me there is no manager I asked to talk with the installer to ask question about the hitch and make sure what’s included because he couldn’t provide me informations he told me there is no installer. He told me one quote and after 5 min it’s another amount.So I just lost my time and went to another place.
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July 2021 by Jason G.
DO NOT DROP OFF OR PICK UP A UHAUL AT THIS LOCATION. I picked up a Uhaul in Madison Heights and dropped it off at this location. During the drop off, I gave somebody the key to the truck and he said they'd email the receipt, all good right? Turns out somebody at this uhaul put in the wrong store number and said I dropped off the uhaul in Oregon. Because of this, I got a "wrong location fee" of $2,200. I called Redford Uhaul immediately and they said they would cancel the charge-- they didn't. It's been three days now, I've called this uhaul, the uhaul in Oregon, and the corporate office everyday and I have not received any information on when I'm getting my refund (Redford uhaul says the Oregon location needs to take care of it, the Oregon uhaul says it's Redford's problem). I've spoke with the manager Joe twice and he said they'd take care of it and will call me later in the day to let me know what's happening and then they never call or email. They have absolutely no remorse for their mistake and have not been helpful whatsoever. A mistake is a mistake, I can understand that. But the fact that they keep giving me the runaround and they say that they'll be in touch but never do shows that they have terrible service. I can't purchase anything because $2,200 was overdrawn from my bank account, and Uhaul is acting with no urgency. Moving is stressful enough, thanks for making things worse
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June 2021 by OMG! Becky
Worst day ever!!! BUT Chris helped me out soooo much he turned the whole day around! I picked up my truck from a different location and was having problems with the truck, I could not get in touch with anyone and was getting frustrated. So I went to a storage location who had some trucks and the lady there made some calls and sent me to the location on Inkster Rd. Chris was not aware of what was happening but seen I was so upset he just made something happen!!! He got me another truck and on the road so fast. I was going to have to drive 30+ miles back to that location to return the truck but him and his associates made it so I can drop off where I picked up and will not have any additional charges. So glad to have had the help of Chris today. Thank you!!
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December 2020 by David Wohlgemuth
A bumpy start, but made smooth by great customer service!I had reserved a 20' truck for a move and when I got there, they had accidentally given the truck out to someone else. The management was very accommodating giving me a generous discount on the rental price and a replacement truck.The vehicles are well kept and the location is easy access.Very nice experience; I will be using this location again in the future.
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November 2020 by Her Shit
Super friendly, and accommodating. We will be using this location again.
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November 2020 by Jeannette Stojcevski
Great customer service all the way. Fast and easy!!
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June 2020 by Ausie James
Great customer service great selection of rentals to choose from
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May 2020 by James A.
This place has a huge selection of rentals to choose from great customer service they will always get my business
