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November 2023 by Asia White
Robb Roberts IS YOUR GUY! New or used. I am very indecisive. I walked in with no plan or idea what I was doing. Oddly, the sales rep in the new car sales side sent me "to start in used". I was a bit offended, but whatever. We laughed about it later. When I got to Robb he was very patient and personable. He showed me some used cars AND new! We went through the numbers on a few different cars and I ended up getting a brand new car! He got me some great deals and a car note well below my budget. I got to the dealership around 3 on a Wednesday. We picked a car by 5. He told me to go home and submit my application online and he would have the car washed and ready at the front door when i got there. When i got there the next morning at 10, the car was washed and at the door. I moved my stuff over from my old car, signed some papers and drove off!...And it didn't hurt that he was funny too!Just start on the used car side. They treat you better.
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November 2023 by John Mac
First time. 23 Ford Edge. 10k mile check up. Very thorough. Cost is higher than my local service garage but there were adjustments (brakes) etc that I know my local guy just doesn’t due, hence his lower costs. Setup appointment was easy and accurate. Considering all that was involved…the $73 dollars was worth it.
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October 2023 by Anjelica Crites
1. Rude salesman 2. Don’t complain about working 55hrs a week most especially to someone who works 90+ hours a week. 3. Truck broke down exactly 2 hours after purchase. Zero help from dealer sense they are closed all weekend long. 4. We fixed the truck on our own dime (starter). 5. The truck is broke down again, this time with turbo issues.It’s truly hard to fathom that this is the best dealership in MI. If I wasn’t in such a dire situation I would have left within the first 2 minutes of dealing with that salesman.I called today to talk to someone about this situation and I sat on hold forever just to be sent to a voicemail. I’ve purchased some 20 vehicles in the past 1 1/2 years and this is hands down the worst experience in ALL of my 35 years of buying vehicles.I would stay away from this dealership at all costs.There are amazing dealerships out there that can ship vehicles for cheap.
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October 2023 by Dave Fabris
I had an absolutely amazing experience working with John B at Pat Milliken! I’ve been buying vehicles here for than more 10 years. All the staff are friendly and knowledgeable. The process was quick & easy, and the prices have consistently been the lowest! I definitely recommend this dealership to all my family and friends.
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October 2023 by Nada Mickles
Purchased my new 2023 Forged Green Metallic Ford Explorer from Mrs. Shauntice Richmond and she was a pleasure working with as usual!! HUGEEEEE shout out to Moe Malik for helping me pair up my phone and connecting my FordPass to my phone and car!!! Moe Malik was very professional and efficient in assisting me taking care of my questions and hooking me up with my brand new car! This dealership offers exceptional service especially with such an amazing team. Thank you again Shauntice and Moe! My third year back with this dealership and they have treated me as one of their own. ❤️
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October 2023 by John C.
Rob at used cars is the ultimate idiot. I went there to buy a used F150 and told mister know it all Rob, what I wanted. He pulled out his computer and tried to sell me cars from his seat. I reiterated let's go outside and I will show you what I want. It was raining and this idiot made every excuse not go out and kept showing me the same truck four times, after I told him I didn't want that car. He continued to ask me repeatedly... why don't I want this car. I explained to him repeatedly what I wanted and he kept playing his amateur tactics by saying this BS about their cars have a 180 inspection, so that's why I'm paying almost $5-6K more than cars on CarGurus that sell the same exact car. He continued to show me what he as wrong with other cars that were valued less than his top rated cars. That's not his business!I had to walk out after this idiot Rob continued his barrage of trying to sell me a truck that had been at his used lot for almost 3 months. He made up every BS tactic to lie and deceive a customer. 1. Do not go there!2. Rob has no people skills.3. Typical BS lines were recited by idiot Rob. 4. This used car lot is typical of dishonest salesmen 5. Someone teach know it all Rob to listen and to lay off his BS tactics. 5. This lot is using overhyped prices and makes every excuse to validate their high prices.
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October 2023 by Susan L.
Used car sales are awful. Promises made to get the sale and then broken. Attempt to get things taken care of are met with inconvenience and surprise that you actually want something that was promised.
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September 2023 by Trisha Phillips
I cannot recommend the team at Pat Milliken Ford highly enough. I bought my first vehicle from Frank, who is basically part of the family, and had a wonderful experience. Unfortunately there were unforeseen issues with the vehicle I purchased (issues that were not the fault of the dealership in any way) and the team at the dealership went above and beyond to make sure that I was safe and taken care of while I went through the process of getting into a working vehicle. The whole team treated me like family and I could not have asked for a better experience. I highly recommend Pat Milliken Ford for all your car dealership needs.
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September 2023 by Mohamed Dhia-eddine Baghdadi
I've never dealt with such an unprofessional service department.I made an appointment with their service department weeks in advance to check a transmission issue with my 2 year old Edge. After taking my car in, they told me 2-8 days is when I would hear back from them. 2 weeks later, I called to ask about what's wrong with my car when they responded saying they didn't even look at it. So, at this point, I had set up an appointment for them to look at my car's transmission nearly a month ago, and then when they got the car, 2 weeks go by without them even touching it. Imagine taking your car to a mechanic and then finding out that it was just sitting there for 2 weeks. I complained to the service advisor, he said he couldn't do anything. It wasn't until I complained to Peter Battle that he told me they'll check it the next day. I took my car and left.I'm never coming back here again. I don't usually write negative reviews, but when I feel disrespected as a customer, sometimes I wish I could them a zero star rating.
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July 2023 by Dana Goad
I have never left a negative review in my life. I work in the service industry and am very forgiving. However, In February I bought a 2019 GMC Yukon off the used lot from Rick. He offered the Tire and Rim warranty and said it was a great deal because new rims and tires for this vehicle are $1500 a piece. I was skeptical but he assured me the warranty was for ANYTHING which was stated multiple different ways and scenarios …for the next 8 years. So I paid $899 thinking I’ll most definitely use this at least once in the lifetime of the vehicle. A few months ago I hit a curb and bent the rim slightly. I Call Rick and let him know we need a new rim because while getting the tires rotated they noticed the dent causing the car to shake a bit now. Rick let us know that is not covered under the warranty. He is liar and thief. Beware.
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July 2023 by Dolores Swann
Excellent salesman in Brian Holiday.... greeted me in am - answered all my questions and did comparison of new lease vs used car and I drove out with NEW 2023 Edge lease by 4pm. Thank You Brian. Everyone all so nice and Brian such a hard worker.
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July 2023 by Nabil Idriss
Ricky Rojeski was my sales person. he answered my texts and my calls and was knowledgeable. My Bronco was priced correctly and I could use my A-Plan pin on it as well. I recommend you go with Ricky as your sales person. He helped me find financing options that beat my credit union as well as in the term that I wanted. I would purchase another vehicle from him.thanks
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July 2023 by Tina B
Just had service done on my 2021 Ford Ranger. Everyone was great! My phone was having technical issues and Brent was very patient over the phone. I had to go up to the dealership to explain and our meeting was good. I had my truck picked up at home and dropped off, both drivers/valets were awesome! Will definitely use this service in the future and recommend!
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June 2023 by Jason Duke 360
Everything was great except one thing. I ordered the works for the oil change and when I went to pay for it the hostess who has helped me from the start looked over my paperwork and told me everything is good. I took her at her word. When I got home it said the mechanic recommended the wipers to be replaced. I would have been happy for them to do that. Other than that I was treated very well they even washed my truck for me! That was very nice. Then they even brought it right to me seeing I have a cane. My over all experience with Pat Miliken has been great.
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May 2023 by Gary Ballard
After diligently shopping around for a new F150 I landed exactly what I was looking for at Pat Milliken! Braheem found me exactly what I was looking for and got me the absolute best deal around. Braheem and his assistant Abbas were excellent at answering all of my questions and keeping me informed as we were waiting for a title to arrive before I could pick it up. Honest salesman and great communication! Thanks again!