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March 2025 by HASAN ZAHER
Right when I walked in and asked for check engine test the guy didn’t respond and the girl next to him she said it’s not working which I believe it’s false because they didn’t want to help at all
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February 2025 by JetSetExplorer
They state to be open at 8am. I arrived at 8:20am. The doors were locked and the employees were inside. Please abide by company opening times.
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February 2025 by Michelle Cser
Not even 8pm and manger was to lazy to look up a part and we have commercial account when I was sent by another auto zone on 5 mile and telegraph to you guys I could already tell by walking in the manger or the employee didn't look to happy.That's ok I will be taken my bussiness to 5mile and telegraph or dearborn heights store on ford .
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January 2025 by Jo Brown
I purchased the wrong size windshield wipers and just wanted to exchange them. I was waited on by the most unhelpful employee. I don't know why she even works there. She went to tell me that I did purchase the correct size wipers because they are a size 22. I explained that I took them to my dealership and they told me that they did not fit. She is adamant that these wipers are fine but they are size 22. I told her I'll just look online on there website to find the correct size, she said that she would do it. Mind you she giving my smirks and aspirating as if I'm being difficult and have no clue what I'm talking about. She looks up the wipers and turns her screen around and says see these are the wipers you have. I told her no they are not, they are the same brand but they have a different price and different sku number. She states but they are the same size, all while again, giving me smirks and laughing like I'm the idiot in this conversation. I told her I'll just go look for them. This young lady didn't offer to help and just sat on her stool the entire time. Completely useless. I couldn't find them and so I just asked her for a refund. She issued my refund and I'm just standing there because I'm waiting for my receipt for the return because it printed out and she just held on to it like it was hers. So I asked am I all set. She looks at me and says "I am trying to give you your receipt". How do you try to give someone something that's standing right in front of you. I snatched that receipt and left out but I wanted to talk to the manager to discuss the exchange. I asked for the manager and she stated she was the store manager. She did not want to give me hair name but she was short, black, has locs, wore glasses and was completely unhelpful. I told her that I want file an complaint about her behavior and she thought it was funny. I told her I did not appreciate her behavior and uselessness and of coarse she thought she gave stellar customer service. We argued back and forth because she is under the impression that I was being difficult because I did not agree that the wipers I purchased indeed fit. I asked her are all 22 inch wipers universal, so no matter what vehicle you have as long as you purchase the correct size it will fit. She said yes. Enough said, I left. There is nothing more infuriating than arguing with someone who is wrong and has the nerve to be smug to boot.
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July 2024 by Edward Brown
Bad customer service
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July 2024 by Lipstick Laughter
In and out! Helped me with everything! Thanks!
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May 2024 by Nwar Alzubaidy
I wish I can rate it a 0 star, the employees at this autozone suck! By far the worse autozone I’ve been to.
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March 2024 by Icy Berry
Not fast service, but was friendly!
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March 2024 by D'Juan Hines
They have things you need but they never open on time
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February 2024 by Eric Catlin
I e been waiting in the parking lot for about 30 mins trying to get my battery checked and they still not open .
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January 2024 by Marie Benning
The lady came out in the cold to put my wind shield wiper back on that came off when we had the brief ice storm. Thank you for going above and beyond for the customer
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January 2024 by Bilal Kabalan
Very helpful staff. The sales lady came out to the parking lot in 0 degrees fahrenheit to check on the type of windshield wipers on my car today January 15th at 16:00 pm. I appreciate she came out of her way to help the customers.
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January 2024 by Kerry Wilson
Mo was super helpful when I needed a new battery for my '05 Explorer. Great customer service! Will be back.
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January 2024 by walter harris
When I tell yall Jessica, Shay, Ashley got me me together it’s all love here. Thanks yall!
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November 2023 by Aly Nasser Al dine
Very helpful staff, Arnold was a star!
