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“This Grand Ledge Flagstar branch is absolutely top notch! Always excellent customer service and the staff is so friendly & helpful. If you're treated like just a number at your current bank/credit union and want to work with a branch where they learn your name, then this Flagstar is your best fit!”
“Literally changed my life. I was bogged down with an auto loan on a flooded vehicle as well as the new auto loan I hadn't realized was drawn up underhandedly. Someone from their loan department wouldn't stop until I was approved not only to pay off my dead vehicle but to buy out my new vehicle as well so that I could have honest upfront paperwork even though my credit score wasn't great. Because of Lake Trust I was able to get approved for my own place and trust my finances are in the hands of a company who views me as a person not a dollar sign. HIGHLY RECOMMEND!!”
“Always fantastic customer service with Dart Bank. They go above and beyond to make sure that my buyers are taken care of through the mortgage process. From a personal banking standpoint, I could not be happier with their service to provide information, guidance, and fantastic customer service.”
“I have had HANDS DOWN the BEST experience working with Barb to set up a new checking account for my new business! After many hours looking at different options with bigger banks and their fees, I felt like this was going to be more than I could do right now. However, Barb was able to answer my questions before I even asked them. She is very knowledgeable in what she does and so incredibly helpful! I can't give her enough praises. If you are looking to open a business checking account, I would recommend her every single time!”
“I have been consistently impressed with this branch's service. Everyone is friendly, eager to help, and suggests ideas to improve the banking experience. Typically additional services feel like an up sell... not a suggestion from a friend. This branch has a no-nonsense approach and showed me several account options that are now regular saving me precious time. Also, mobile app works surprisingly well... right up there with the big banks.”
“Banking with people who care about you. Every problem that I made for myself was handled right away.Not only did they take time out that they didn't have to, to handle everything I presented them, they provided resources to square me away on anything they couldn't help me with directly.This branch is a gem.”
“I was very impressed how welcoming the professionals at this Branch were, especially Jesse Davis who notarized a form to satisfy an application with the Michigan Department of Licensing & Regulation.”
8:30AM - 5PM
307 S Main St, Eaton Rapids
Banks
“I called on behalf of my mom today and Kodee was extremely helpful and kind. She made me feel like my call was truly important and she took her time with me! Very pleased! She rocks! :)”
“Ann, Andrew & Nichole are awesome; always friendly and as helpful as requested. Been a customer for 25 years and always satisfied. Going to the bank is like visiting a friend. I have had less than helpful and down right rotten service at another large ;bank. Keep up the great work.”
“Although this bank is normally busy, there is one employee that stands out to me one of the best and that is Heidi. I’ve seen her at another case bank and she helped me buy a new truck. She is a wonderful person and she’s a valuable asset to that company. I prefer to only deal with her when I go to Case Bank if she’s there. She always has words of encouragement even when times are hard. Thank you for employing people like this.”
9AM - 5:30PM
653 Migaldi Ln, Lansing
Banks
“Stacy, in the Delta Township branch, is awesome. She was extremely knowledgeable when my son was there to open knew accounts and had many questions. Even when the branch closed she continued helping us.”
Open 24 hours
5510 W Saginaw Hwy, Lansing
Banks
Open 24 hours
101 S Cochran Ave, Charlotte
Banks
“The customer service is excellent by all staff including the branch manager! I am always greeted promptly and they make sure all of my needs are taken care of. Definitely the best bank around!”
9AM - 5:30PM
180 High St, Charlotte
Banks
“I'm not crazy about the signing in on a public touch screen, then having to wait, but touching and typing on those kiosks creaps me out due to germs. I like the old way of just going to the counter. Now it's sign in, wait by having a seat or standing which is what I prefer, again..germs on seats, then going into a cubical and again sitting on a public chair to get my business taken care of. It's not like they disinfect those seats or kiosks after every use, and who knows how often they are actually disinfected. That whole germ filled process for me is stressful and gross.The staff are all nice, the bank in general looks clean, no papers on the floor.I like this bank, just not the hands-on stuff and cubicals. They need to go back to the old-fashioned stand at the counter service, in my opinion.I will always use this credit union, as their rates are pretty good, and it's small enough to get to know some patrons' names.I do recommend this credit union for all your banking needs. The staff are all very professional and do their absolute best to accommodate your needs as politely and fast as possible.There are no photos due to safety issues. It's a bank, not an Ice-cream stand folks.”
“The people that work here are awesome!! Every time I have questions or a problem they are always able to help me and resolve my situation quickly. The icing on the cake is that they are very personable and friendly. Highly recommend!!”
9AM - 4:30PM
127 E Rd, Dimondale
Banks
“What a great crew! After one minor issue which was immediately corrected by the branch manager shortly opening an account i have been thrilled to visit this location and drive out of my to see my personal banker Cynders regularly. The whole crew is amazing!”
Open 24 hours
2810 S Canal Rd #3, Lansing
Banks
Open 24 hours
6400 W Saginaw Hwy, Lansing
Banks
9AM - 5PM
101 S Main St, Eaton Rapids
Banks
“I’ve only had great experiences with this PNC bank. I have gotten to know several ladies at this branch in the many years I’ve been a customer but it seems they all left.Since 2020, they are very limited on their services at this branch and no drive thru so I rarely go in anymore. But they really have been helpful even when I call and ask a question. I was really sad this week to find out that they don’t offer notary services anymore when PNC has done so before. I hope PNC invests more in this branch and NOT close it!!”
“Had an excellent experience at this branch on a busy day. Was attempting to use a promotional offer on my credit card and the bank manager was very helpful to both myself and the teller in figuring out how to get cash in hand for me that day.”
“I’ve had no problems at this branch or with Independent Bank at all for my small business. The website works great online and the branch is open with multiple tellers and I’ve never had a problem taking out money, depositing money, or getting change.”
“Great to have an ATM with 24 hour access and protection from the elements! The first set of doors leads you to the ATM, the second set lets you in the building! ?”
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“I am always happy with the service i get from this location. Much better than that of Charlotte location. I am always greeted and made to feel like I matter and getting everything I need matters. They always go above and beyond.”