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March 2023 by Rick
After banking here for 25+ years I have closed all my accounts. They partnered with an out of state bank which which changed their policies and therefore the way they do business. I would not recommend this bank if your money depended on it. They are no longer a "for the people" credit union, they have become a "screw the people and deepen our pockets" type of bank and after switching to a larger credit union I realized how assnine this bank has actually become. No more issues, no issues getting a loan from new bank, no issues with them "changing policies" . Sad that this bank has lost their touch as a "bank of the people", Lake Michigan Credit Union is a much bigger and better bank to deal with.
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December 2022 by Rick the Painter
After banking here for 25+ years I have closed all my accounts. They partnered with an out of state bank which which changed their policies and therefore the way they do business. I would not recommend this bank if your money depended on it. They are no longer a "for the people" credit union, they have become a "screw the people and deepen our pockets" type of bank and after switching to a larger credit union I realized how assnine this bank has actually become. No more issues, no issues getting a loan from new bank, no issues with them "changing policies" . Sad that this bank has lost their touch as a "bank of the people", Lake Michigan Credit Union is a much bigger and better bank to deal with.
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March 2022 by Caleb Scott
i constantly have issues with online banking and updating information....im to the point now where im just going to get another account for a different institute that has their ducks in a row.
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March 2021 by De Cochran
Terrible service. Their online services hardly ever work. Trying to pay my loan online is a gamble. It usually won't work and, when you call to make a payment, they want $10 for a"convenience fee". I tried to close my account and they aren't open past 5 to speak with anyone. I would give them 0 stars if possible. Do not recommend.
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March 2021 by Katie Russman
I have always had great service. Fast loan approval, almost no fees if my account gets behind.
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March 2021 by Mike Day
Great service untill covid 19.lots of fees for a frozen credit card.ten years and im closing my account.lost my job and these pepole dont care.lowell branch pepole are awsome.there other pepole not so much.
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February 2021 by Amber Crandall
They were not easy to deal with after my car was totaled and dealing with the gap insurance. They actually were not willing to work well with myself and then after getting the payment finally they still made a negative remark to my credit score. I will NEVER deal with this branch ever again. Not friendly and horrible customer service. Might I add I’ve never had any negative issues with my credit ever until this credit union. And it was something out of my control. Stay away from this place you will be better off.
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February 2021 by Angela Feldt
Horrible customer service!!! Awful online service availability and online functions. After trying unsuccesfully to set up an online account and linking my regular bank to it to "easily" transfer payments, I was told that isn't always available. So I mailed in the payment and requested a payment booklet that they told me they would send. I never received the payment booklet. When calling to request a booklet again and asking for some information, I received terrible customer service. Wishing I would have known before getting a loan through them. Would not recommend banking or loans through them ever!
