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June 2024 by Patricia Reid
After driving 45 mins to get there the store was closed (7:20) website says they're open until 8pm. Not very happy, especially because the trip was to return a Dolphin E10 (600.00) because it didn't work. Not a very happy customer.
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May 2024 by Mel Proulx
Very courteous and helpful. Great store with a lot of inventory!
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May 2024 by David Copp
Great service from walking in to leaving with exactly what I wanted
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April 2024 by Richard Ragainis
Monique was friendly and walked us through each style and level of Hot Tub. Being a tall person she wanted us to sit in a few different spas to ensure my shoulders and the jets would do their job and we would be happy with the depth, seating arrangement, size. Great communication through the buying process and delivery schedule.
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April 2024 by Frank Gentile
Purchased a Bullfrog spa. In-store employees were able to answer all of my questions and allowed me to get in the spa before I purchased. Staff helped me over the phone to complete purchase. Entire experience was hassle free and everyone was so nice throughout entire process. If you are looking to buy a high end spa this is a great place to shop.
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April 2024 by Dean Lathrop
Great customer service,!
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April 2024 by Tom Feltenbarger
Glenn was very knowledgeable and kind.
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September 2023 by Alicia Rex
Our experience buying our beautiful spa from Watsons has been 5 star, from the moment I called ahead to ask a few questions until our amazing spa was carefully delivered. Scott may be the most knowledgeable guy on the planet when it comes to the spa/hot tub world. Not only did he patiently answer every question we had while we were contemplating our purchase, he continues to do so! He is a treasure! He has walked us through every step of this experience and continues to welcome our questions! He has answered my texted and in person questions and helped me get the hang of balancing the water in our spa. By the way, having a Bullfrog X8 right out on the deck has been blissful! We LOVE it! Thank you!!!
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September 2023 by Dan Elzinga
Max was our salesman he was unbelievably helpful friendly was able to answer every question we had we were a tough sale we drilled them with every question we possibly could and he had immediate answers we would definitely buy other things at Watson's especially from him great experience
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August 2023 by Greg Nitzel
Buyer beware! We purchased a patio set in Feb 2023 and following 3 shipment delays, the furniture was delivered damaged in late May. By mid-July (and after numerous calls to customer service) the damaged furniture was replaced but one of the pieces did not match. Following numerous calls to customer service and unsatisfactory Watson proposals to rectify, we received a refund on the mis-matching furniture. Going through a different company, we were able to get the exact same items in 3 days and are 100% satisfied. We are 1st time and last time Watson shoppers--not worth the hassle!
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July 2023 by Debra Coburn
I found Scott a very helpful, knowable sales person that answered all my questions, explaining while every topic well.He also asked me questions to see if I had ever taken care of a hot tub or pool. He was not pushy at all and that is one thing I really liked. If he had been pushy or in a hurry to leave I would have not made the purchase I did. I kept him there way after closing time as I arrived after 620pm but he took all the time needed to answer and explain everything to me so I felt very comfortable that I was making the best decision purchasing my first hot tub. Going to Watson's was a great and knowledgeable experience and I will be recommending them to others.
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June 2023 by jaz0n1
Monique helped us find exactly what we wanted! Much more selection and higher quality than the big box stores!
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June 2023 by Trish Williams
What a great delivery/installation we had! The team did a great job placing the tub and gave a thorough explanation of the unit! Above and beyond! Thanks!!
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May 2023 by Rusty Adkins
Stopped to verify details before purchasing our new hot tub, and were met by Melinda. Very well versed in the products, and shr made our decisions quick and concise.
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March 2023 by Angie Decamp
I am so THANKFUL that we were referred to Watson's for our pool! We had a tree fall on our underground pool this past summer, transiting to an above ground for unforseen reasons & I was very skeptical!Melinda Tobin walked right up and handled all my 1000's of questions and went above and beyond to make me feel comfortable now doing the transition, the price - the whole process!Great customer service & sales!Highly recommend Melinda & Watson'sThank you
