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January 2024 by Shean Brooks
Didn't like the customer service here at all! Before I took the van back I replaced the fuel that I used, but because I was ( and I quote) "a hair "under where it was they added additional charges to my bank card!
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December 2023 by Vanessa Crespo
Rented a trailer to pull a car the service was great and it was hassle free
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November 2023 by Robert Maciorowski
Great and convenient location with friendly, courteous, helpful and professional employees. Every time i need a truck or a trailer, I keep coming back since 2003.On 11/26/2023 I just returned the truck to an employee who met me right outside so I wouldn’t have to go into an office.He quickly picked up the key from me, checked the vehicle, answered my questions any send me an instant email receipt.
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November 2023 by Dennis J Johnson
Was quoted $50 to rent a van for a day locally. Returned after office hours, full of gas and driven under 100 miles. Imagine my surprise, not to mention the outrage, when my debit card is hit with a $575 charge. I'll admit I was a bit frank when I calmed down enough to question them about the outrageous over charge, but they were far from helpful attempting to explain the unexplainable. My ex bank, PNC - ex because this was the last straw for them - was of no help (because of the amount of days). Suffice it to say my review of U-Haul concludes with don't. Just don't deal with them. Do yourself a favor and don't.
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September 2023 by Tahjahnique Fieberkorn
The fact that the self return is not user friendly. Also, the issue of paying after returning is robbery. You don't factor the gas that your trucks eat up. THEY ARE NOT GREAT ON GAS OR MILIAGE. This is a form of false advertising and I will be HAPPY to report that to the appropriate authorities
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September 2023 by Kenzie Marie
Does not communicate the accuracy of the price, aswell as very dismissive and rude on the phone when trying to ask questions.
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August 2023 by Heep
Friendly and conveniently located. Rent from here 3-4 times a year and always a prompt and smooth transaction. In and out!
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August 2023 by Jeannie Wright
I had a problem with the language barrier but figured out everything at the end.
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August 2023 by bryan kopanski
Know when a customer returns vehicle. I was called several times the day after I returned the vehicle asking me when I was bringing back my rental vehicle even though I had already brought it back the previous day. I had handed the keys to the office staff and I was told I was good to go and would be emailed but the staff apparently forgot.
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July 2023 by Braxton
It took a very long time like 30 minutes for someone to come up to us, at at least we got our truck!
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July 2023 by Abby Ruff
Reserved a 15ft truck and car tow, and when we arrived at our scheduled time to pick up, the owners were not available and not answering the door. After waiting with 4 other patrons for 15 minutes, they finally came to the door. While we waited another 30 minutes, they were cleaning trucks and trying to get the car tows attached to the trucks. Overall, it took us over an hour to pick up our truck and trailer.
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June 2023 by Zach Waterman
I reserved a 6 x 12 cargo trailer to move. I went to this location right when they opened to pickup the trailer. When I got there the system was down, which was an inconvenience, but I understand technology sometimes acts up. Waited for like 20 mins or so, ended up driving to another location. When I was driving there I called the 800 number to verify to see if the system was back up. The representative said it was so we went back to the original spot. I checked in everything online and asked the guy if I am all set. He said I was not and missing something, however he didn't tell me what to do for whatever I was missing, just kept saying you don't have x thing. As I stood and talked to him for like 5 minutes I quickly realized this guy has no clue what he was doing. He was like let me look for a solution, meanwhile he was on his phone just swiping through random pictures on his phone. Like how is that going to help? So eventually left and got the trailer within 5 mins somewhere else. DO NOT WASTE YOUR TIME HERE!!!!!!!
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June 2023 by Joshua Bischoff
Horrible service! I went there to return my Uhaul rental and not only did they ignore me for 30+ minutes, but they also stole my $100 deposit! I was told that my deposit would go back to my bank account that I had on file, however, it did not. When I called to inquire, they told me that they gave me cash, which is not true.
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June 2023 by Mike Shumaker
Rented trailer for 24 hours. In and out with no waiting on either pickup or drop off.
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April 2023 by Roy Whimper
The ladies on sprinkle road were greatly appreciated for the smiles and excellent service.
