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December 2023 by Cathy P.
I visited Tuffy today because my truck wasn't running very good and my service engine light was on so he checked it over and test drove it, then let me know what the problem could be. He was very polite and explained so I could understand, we can fix it tomorrow will take about 2 hours, no charge for today. I left with a smile thank you.
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October 2023 by C. Rod.
Tuffy's professionals were incredibly helpful and honest. We were test driving a used vehicle we were considering purchasing, and we wanted it inspected. They provided a thorough evaluation, carefully explained every issue, and did it all even though it was very late in the day. They really saved us. I would highly recommend them
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October 2023 by David Krivsky
while traveling to the eastside of the State of Michigan, our car broke-down on I-94 at 10:30pm on a Friday evening. We had it towed to Tuffy in Portage. They called me to let me know they received and would have a mechanic check it out Monday morning. I received a call from them that Monday with a diagnosis on our car. With the car being 15 years old with 175,000 miles, we made the decision to donate it to charity. They allowed us to keep the car in their parking lot at no charge for 5 days until it was picked-up. They also verified with us when the towing company arrived. I wish they were located closer to where we live.
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October 2023 by Lisa Rodriguez
Justin helped us out with a used car inspection. Got us in within 10 minutes of calling and did a very thorough job in inspecting the car. Very happy with the service.
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September 2023 by Matthew Klein
Would write zero stars if I could. Brought my car in for a brake change and it is now going on three days and I still don't have my car. I was charged $300 more than what I was told for a part and was not informed of this price. I was the one that called every time to get an update on my car, there is clearly a communication issue at this shop. Both nights I showed up to pick my car up because I was told it was done and then they proceeded to tell me that the car isn't ready to drive because of an issue. They failed to recognize what was wrong until the moment the back the car off the lift and I am waiting in the shop for my car. Incredibly disappointed and I have felt no level of respect or empathy from the employees at this store. This has caused an inconvenience to me and my family because now I have to ask for rides to my job because I work 7 days a week. Was a previous customer before and it appears everything has gone downhill since this shop was bought out by a corporate Company.
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September 2023 by Mar Star
Fast and friendly service. I got a flat tire and pulled in here to see if they could fix it. JW was able to plug my tire quickly so I could get back on the road!
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September 2023 by Daneen Eberstein
Absolutely the Best Service I have experienced in a Long time!!! Staff was Amazing!! The work they did on my truck Was Awesome!! Will Definitely recommend them to Everyone I know!! ThNk you again!! Great job!!!
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September 2023 by Christy Sonnenberg
Top notch service. Left church to find I was rapidly losing tire pressure. Zipped over to Tuffy who has worked on our vehicle in the past. I was worried when I popped in when I saw the bays were full and everyone was working hard. Justin and Alayna heard me and jumped into action. Justin quickly found the nail and made the repair. They were so kind and helpful. We will definitely be back. Thank you!
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September 2023 by clarence mccants
Incredible service, went in to get some exhaust work done on my infinity g37 and was met with amazing service by Elaina at the desk, the staff was very knowledgeable about what i was getting done and how much it should cost and was met with the best price out of 5 other shops in the area, J.W. did an amazing weld job on my exhaust and left it sounding incredible. 10/10 would recommend. Amazing prices and extremely friendly staff.
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August 2023 by Candace Faistenhammer
Rob and Elaina were awesome in their effort to diagnose and replace our broken rear differential, wheel bearings, and brakes. They didn’t try to up-sale us on front brakes, even though they could have. They worked with our warranty company and we’re amazing at communicating throughout the whole process. 10/10 would recommend for honest service.
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August 2023 by Alvaro Lopez
Outstanding costumer service and work. The people at Tuffy made sure that all my issues were properly solved and inspected and went above and beyond to make sure that everything was functional. I would definitely recommend this place and advise everybody to have their cars checked here.
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August 2023 by Timothy DEYOUNG
Had my car towed in because the brakes weren’t engaging. Next day they come back saying it’s the brake pads, rotors, a caliper and a caliper hose and they were only gonna charge me $750 to have it all fixed up. Lucky for me I didn’t have the funds at that time. By the time I did have the funds I went and got the parts myself for a little over $200. Then come to find out there was nothing wrong with ANY of the above and that in my car it is a common problem for the vacuum pump to go out. So it turned into a $50 fix. Thanks for trying to up charge me on everything that I didn’t need to begin with. I won’t ever be returning
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August 2023 by Marc Withers
Took my car in for brakes and an oil change and even made an appointment online. They had my car for almost 6 hours and then they called around 530PM to say I needed almost $1000 worth of stuff done and wanted to keep my car overnight. Almost 6 hours and still never got anything done. Will NOT be returning
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June 2023 by Beth W.
Reliable and transparent. Will go back for future needs. Appreciate the great service
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May 2023 by Bill A.
They took 4 hours to give me an estimate on brakes. They gave me the estimate. It was too much for me. I talked to them about what is necessary the next day as they were closed when I got off work. I go in and they say that the wheel bearings need to be replaced in the back and that was missed from the estimate that they found when they test drove this morning. We got the estimate down to a reasonable amount, and they didn't give me a new written estimate. They kept my car until I had the money to pay for the service which I agreed to keep it there. When I go in to pay for it, they said they did the work, and they did, but then they had to test drive it and because I didn't have gas in the car, the mechanic needed $15 cash for gas that he paid. I get in my car, and my car is completely empty on gas. My car gets 30mpg. Which means, if they were to get gas at $4/gallon (gas is currently $3.53) they would need to drive for about 120 miles. Which would not be necessary for a test drive in the first place, let alone the odometer does not match a 120 mile test drive. They lied about the gas. They also lied about the wheel bearings noise from the back seat. They did not honor a coupon online that said the cost of brakes were 158.99 installed. They also refused to give me the replaced parts back, which by law they are required to or let me inspect them if they have an exchange agreement with their supplier. Absolutely unprofessional, do not go there.