O'Reilly Auto Parts store #3432 in Portage, Michigan, offers a wide range of auto parts, tools, and accessories, along with helpful store services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and drums. Customers appreciate the availability of project-specific tools through the free Loaner Tool program, which requires a refundable deposit. The store's staff, including the store manager and parts professionals, are known for their excellent customer service and willingness to assist with any automotive needs. Multiple reviews highlight the staff's dedication and professionalism. Customers have praised staff members for their helpfulness, with one mentioning how staff members went above and beyond by offering to carry items to a customer's truck and preparing parts for quick pickup. The store is often preferred over nearby competitors, with customers noting that they find cheaper parts and better service at O'Reilly's. The store's team is described as respectful, customer-oriented, and eager to help, whether it's changing headlight bulbs, providing hard-to-find fluids, or assisting with specific vehicle questions. Customers also mention the convenience of calling ahead and having parts ready for pickup, especially when dealing with busy schedules. Overall, O'Reilly Auto Parts in Portage is recognized for its great service, affordable parts, and staff dedication, making it a reliable choice for automotive needs.
