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February 2024 by Suzanne S.
I have been working with the Flooring department at the Holland Michigan store! They are very helpful and knowledgeable about the flooring products! I had an installation recently and I was totally satisfied! Highly recommend Ericka the sales person!
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February 2024 by Stefany Tule
We ordered a fridge from Lowe’s and it was suppose to be delivered 4 days later. That day comes around and we don’t receive our fridge. I called customer service at our local office and they had me call another number and then another number and so on, no one could give me an explanation. I finally was able to reschedule our delivery for 2 days later and I call to confirm that it would be delivered that morning, turns out the third party they use would not be delivering it that day. Again no explanation, just that it wasn’t on their route. At this point we decide that we want to cancel our order. 30min later and 7 more phone calls and we finally get our order cancelled. The one-star is for Matt over in Lowe’s in GR (I believe it’s the Kentwood location) that finally helped explain to me what was wrong on their end and helped answer all my questions. (To you Matt, thank you!) We cancelled our order and will not be ordering major appliances or anything with a large delivery from Lowe’s again.
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February 2024 by Megan M.
If I could give a 0, I would. Had a fence installed and they charged us $800 more than our original quote. Was unable to have anyone provide me with an itemized receipt for why the price was inconsistent with the quote and when I asked nobody could help me. The contractor, Real Renovations, were a nightmare to work with, so I contacted the store who also was unable to help. I had to go to corporate to try to get some help and did not get a response for over a month. When I finally did get a response, they directed me back to the store for help. Will not be using them again and would not recommend to anyone I know
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February 2024 by Scott
I went to get a garage door opener and had to take it back and get another one due to not all parts were there. Then after getting the 2nd one nearly assembled, had to go back again because 1 of the pieces was damaged. But this didn't stop all the good customer service staff that handled the situation to help me out with replacing the part. Great service with no hassle ever. 5 star
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January 2024 by Carl Haske (CTheNewDay)
Got everything I needed, very helpful staff.
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January 2024 by Freestone Prime
I was looking at crown molding options. Their prices are similar to other "box stores," but what I liked is that there were people who seemed to actually know what they were talking about for assistance. Unlike the first store I went to, where I was unable to find anyone except the one person monitoring the 4-6 self-service check-outs.
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January 2024 by Troy Elliott
The most expensive out of the big 3 by far and I found the knowledge of employees is really bad
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January 2024 by Daiv Barnhardt
They carry Craftsman tools!
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January 2024 by Kyle
Does not honor lifetime replacement of craftsman tools per Manager Clay.....Will never spend another dime here. Home Depot is a mile down the road
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January 2024 by gearld r ellis jr
Not have stockable items
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January 2024 by Kyle Smith
Lowes always has what I need. Finding someone to help you can be a challenge at times but not today. Great location.
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January 2024 by Leroy
Why do the workers hound you and follow you around like you are stealing something? Not a fan.
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January 2024 by Scott Harrington
Quick trip in and out. Got what we needed. ??
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January 2024 by Tonya Purviance
Best curbside pickup amazing employees keep up the great work
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December 2023 by venturadomingo Ventura01
Good store
